Priority Honda Roanoke

The dealership sucks. You can never get anybody on the phone and wait time is just ridiculous for a SCHEDULED appointment.🤬🤬🤬🤬 You can never get anybody on the phone and wait time is just ridiculous for a SCHEDULED appointment.🤬🤬🤬🤬 More

Professional,friendly, customer focused, efficient and very knowledgeable. Would recommend to anyone needing vehicle service or a new or used vehicle. very knowledgeable. Would recommend to anyone needing vehicle service or a new or used vehicle. More

Very slow service, took 8 hrs to figure out 1 tire either they can fix or replace, they can fix or replace, More

Very pleased with how quickly they were able to get our Pilot in for service. Work was completed quickly and we received notification that we could pick up our vehicle. Service Advisor was very personable Pilot in for service. Work was completed quickly and we received notification that we could pick up our vehicle. Service Advisor was very personable and knowledgeable. Service Manager even checked to make sure we were happy with our visit, which I really like to see. A+ More

Great dealership nice people. Had my car in and out pretty quick for a recall. Had my car in and out pretty quick for a recall. More

Took a while to get appt but the service was excellent and was done quick and was done quick More

I love brining my car here they always provide great service. I never have any problems. service. I never have any problems. More

The communication was poor and the car took two days to do a diagnostic check and replace the battery. It was recommended that I get $3,000 worth of work when all that was needed was a new battery. Honda d do a diagnostic check and replace the battery. It was recommended that I get $3,000 worth of work when all that was needed was a new battery. Honda did not used to be like that but has slowly been getting worse and I was very disappointed. More

He was very nice, informative and done everything that he said he would. Very professional said he would. Very professional More

As I stated earlier in a survey, I was very surprised to hear at a recent service appointment that I needed new tires on my 2022 CRV after only driving 21,000 miles in a 2 year period. I expressed my dissa hear at a recent service appointment that I needed new tires on my 2022 CRV after only driving 21,000 miles in a 2 year period. I expressed my dissatisfaction to the service manager. He offered to give me $20 to get my car inspected elsewhere and said he didn’t care where I purchased my tires. The offer was an insult and I will try to find another dealership. Perhaps they will offer better customer service. I purchased the car for over $32000. I guess once they got my money they felt treating me with respect wasn’t necessary. Priority Honda Roanoke VA I checked with Better Business Bureau…they have an F rating. More