Priority Honda Roanoke

The dealership sucks. You can never get anybody on the phone and wait time is just ridiculous for a SCHEDULED appointment.🤬🤬🤬🤬 You can never get anybody on the phone and wait time is just ridiculous for a SCHEDULED appointment.🤬🤬🤬🤬 More

The communication was poor and the car took two days to do a diagnostic check and replace the battery. It was recommended that I get $3,000 worth of work when all that was needed was a new battery. Honda d do a diagnostic check and replace the battery. It was recommended that I get $3,000 worth of work when all that was needed was a new battery. Honda did not used to be like that but has slowly been getting worse and I was very disappointed. More

Very pleased with how quickly they were able to get our Pilot in for service. Work was completed quickly and we received notification that we could pick up our vehicle. Service Advisor was very personable Pilot in for service. Work was completed quickly and we received notification that we could pick up our vehicle. Service Advisor was very personable and knowledgeable. Service Manager even checked to make sure we were happy with our visit, which I really like to see. A+ More

Took a while to get appt but the service was excellent and was done quick and was done quick More

As I stated earlier in a survey, I was very surprised to hear at a recent service appointment that I needed new tires on my 2022 CRV after only driving 21,000 miles in a 2 year period. I expressed my dissa hear at a recent service appointment that I needed new tires on my 2022 CRV after only driving 21,000 miles in a 2 year period. I expressed my dissatisfaction to the service manager. He offered to give me $20 to get my car inspected elsewhere and said he didn’t care where I purchased my tires. The offer was an insult and I will try to find another dealership. Perhaps they will offer better customer service. I purchased the car for over $32000. I guess once they got my money they felt treating me with respect wasn’t necessary. Priority Honda Roanoke VA I checked with Better Business Bureau…they have an F rating. More

I dropped my truck off in the morning before work, with at 09:30 appt time. I got there at 16:45 and they had "just gotten it in". If it says a drop-off is fair game somewhere, I didn't see it. They do g at 09:30 appt time. I got there at 16:45 and they had "just gotten it in". If it says a drop-off is fair game somewhere, I didn't see it. They do good work, but after working all day and going to get your car to find out you have to wait 45min after they had it all day...not a good experience. More

The dealership and the customer representative provided good service and the customer representative communicated well and did a very good job. good service and the customer representative communicated well and did a very good job. More

Drove up from TN. Dealer worked to make sure we made the deal. Got a used car. It did have a few.scratxhes on it that where almoat a deal breaker... but it all work Dealer worked to make sure we made the deal. Got a used car. It did have a few.scratxhes on it that where almoat a deal breaker... but it all worked out. Satisfied and happy to have made the trek. More

Work completed faster than expected. Great that the shuttle helped taking me home and pickup the next morning. Great that the shuttle helped taking me home and pickup the next morning. More

Daniel did a fine job. When another gentleman returned my vehicle, the heat was turned up to maximum, the driver side heated seat was turned on and the cruise control had b When another gentleman returned my vehicle, the heat was turned up to maximum, the driver side heated seat was turned on and the cruise control had been turned on!!!! WHY? More