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Priority Honda Roanoke

Roanoke, VA

4.6
1,390 Reviews

3311 Peters Creek Road

Roanoke, VA

24019

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1,390 Reviews of Priority Honda Roanoke

September 20, 2024

Relaxed atmosphere, everybody I met was very knowledgeable and kind….love the car I leased, and would definitely recommend this location based on my experience More

by John Powell
Trade-in Experience
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jeffrey Spencer, Rachel Zastrow, John Busher
Sep 22, 2024 -

Priority Honda Roanoke responded

Thanks for sharing your thoughts about your experience with Priority Honda Roanoke. We appreciate your business, John, and hope to see you again soon! Best Regards, Julie Felix General Sales Manager JulieFelix@lithia.com

September 19, 2024

Great service representative. Very professional and knowledgeable. I hope he is my service representative on the next visit. More

by KATSOBX
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Daniel Strickler
Sep 19, 2024 -

Priority Honda Roanoke responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them, and don't hesitate to let us know if we can be of further assistance. Best Regards, Neal Young NealYoung@lithia.com

September 18, 2024

Priority Honda has been nothing but a headache. They give out false information to help sell their cars such as offering free oil changes. That was the entire sales pitch, but when I went to get my More

by sierra.sloan101611
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jeffrey Spencer, Rachel Zastrow, Daniel Strickler
Sep 18, 2024 -

Priority Honda Roanoke responded

Sierra, Thank you for this feedback. We're very sorry to see that you didn't have the best experience at our dealership. Would you mind sending us a message with your contact information so we can learn more about your visit and address your concerns? While we're disappointed to learn that we didn't meet your expectations, we'd love to try to turn things around and make sure the same thing doesn't continue to happen. Best Regards, Neal Young NealYoung@lithia.com

September 18, 2024

Danial was very helpful in getting my Honda out in record time. He was such a great guy. Very knowledgeable in knowing his job. You should be lucky in having him on your time. I will recommend my famil More

by BETTYROSEBORO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Adam Garst, Taylor Stump, Daniel Strickler
Sep 18, 2024 -

Priority Honda Roanoke responded

Betty, Thank you for your very kind review. Daniel and our team strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Priority Honda Roanoke. Best Regards, Neal Young NealYoung@lithia.com

September 18, 2024

It convenient , friendly staff and have access by phone to reach if problem . Got in and out quick . Very polite and knowledgeable. Great clerk More

by KSMAJERCZYK
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Daniel Strickler
Sep 18, 2024 -

Priority Honda Roanoke responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that Daniel met your expectations. Thank you again for choosing Priority Honda Roanoke. We look forward to having you as one of our valued customers for many more years to come! Best Regards, Neal Young NealYoung@lithia.com

September 18, 2024

I was able to schedule the service online. Drop off was clearly marked. Text notifications let me know status of work during the day. More

by mrsbelcher71
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Adam Garst, Taylor Stump
Sep 18, 2024 -

Priority Honda Roanoke responded

Mrs. Belcher, Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at Priority Honda Roanoke to be a positive one. Please don't hesitate to reach out if you need anything else. Best Regards, Neal Young NealYoung@lithia.com

September 18, 2024

Excellent customer service and very professional. I didn’t like the fact that I was charged a diagnostic charge, quoted $150.00, to clean out the drain line in the gas reservoir. More

by dennisleftwich
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Daniel Strickler
Sep 18, 2024 -

Priority Honda Roanoke responded

Dennis, Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback! Best Regards, Neal Young NealYoung@lithia.com

September 18, 2024

They performed the necessary service in a reasonable time frame. Jennifer was very efficient and informative. More

by SIXHINES
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jennifer Tucker
Sep 18, 2024 -

Priority Honda Roanoke responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything Jennifer and our team can assist you with in the future, please let us know. Best Regards, Neal Young NealYoung@lithia.com

September 18, 2024

Very thorough and friendly. Work was done in a good period of time since I always have to wait. More

by GARDNER.VICKI
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nathan
Sep 18, 2024 -

Priority Honda Roanoke responded

Vicki, Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Priority Honda Roanoke. Best Regards, Neal Young NealYoung@lithia.com

September 18, 2024

Courteous staff, nice customer service area and quick service with appointments available for my convenience. More

by jhrorrer
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Daniel Strickler
Sep 18, 2024 -

Priority Honda Roanoke responded

Thank you for your very kind review. Daniel and our team strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Priority Honda Roanoke. Best Regards, Neal Young NealYoung@lithia.com

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