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Priority Honda Roanoke

Roanoke, VA

4.6
1,377 Reviews

3311 Peters Creek Road

Roanoke, VA

24019

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1,377 Reviews of Priority Honda Roanoke

September 23, 2024

Brought car in for free oil change and tire rotation. All employees were fine. Because of a very bad experience with your service department a couple of years ago which made me and my husband distrust More

by JANECOMPTON
Recommend Dealer
No
Employees Worked With
Taylor Stump
Sep 27, 2024 -

Priority Honda Roanoke responded

We're sorry that you didn't have a completely satisfying visit. Would it be possible to have someone from our management team reach out to you directly to discuss? We'd love the opportunity to address any issues with our team here. Thank you for your time, and hopefully, we can get to the bottom of this. Best Regards, Neal Young NealYoung@lithia.com

September 22, 2024

They provided Very good service and the level of the communication was also very good.. More

by REGGIEBRYSON
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Daniel Strickler
Sep 23, 2024 -

Priority Honda Roanoke responded

We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at Priority Honda Roanoke to be a positive one. Please don't hesitate to reach out if you need anything else. Best Regards, Neal Young NealYoung@lithia.com

September 22, 2024

Everyone was courteous and very professional. The waiting room was clean. Service was as described. More

by tandmpoole
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Not sure of person.
Sep 23, 2024 -

Priority Honda Roanoke responded

Thanks for sharing about your experience with Priority Honda Roanoke. We appreciate your business and hope to see you again soon! Best Regards, Neal Young NealYoung@lithia.com

September 22, 2024

Excellent service in a timely manner. I drive from Lynchburg to Roanoke to have my car serviced.. thank you More

by JAB315
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Adam Garst, Daniel Strickler
Sep 23, 2024 -

Priority Honda Roanoke responded

We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at Priority Honda Roanoke to be a positive one. Please don't hesitate to reach out if you need anything else. Best Regards, Neal Young NealYoung@lithia.com

September 22, 2024

Knowledgable and attentive to client needs. I would highly recommend Taylor to anyone needing service for their Honda. More

by JRAKERS0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Taylor Stump
Sep 23, 2024 -

Priority Honda Roanoke responded

We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Priority Honda Roanoke. Best Regards, Neal Young NealYoung@lithia.com

September 21, 2024

No problems at all. I do wish they still washed your car when service is done there. I spent over $1,000…a clean car when picked up would have been appreciated! More

by THEWILFAM
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Adam Garst, Taylor Stump, Jennifer Tucker, Daniel Strickler
Sep 22, 2024 -

Priority Honda Roanoke responded

Thank you for taking the time to share your experience. If you would like to further discuss your visit, feel free to contact us at your convenience. Best Regards, Neal Young NealYoung@lithia.com

September 21, 2024

Service was prompt and friendly. They were extremely helpful and it was an overall positive experience. More

by rbjames71
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Adam Garst
Sep 22, 2024 -

Priority Honda Roanoke responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Priority Honda Roanoke. Best Regards, Neal Young NealYoung@lithia.com

September 21, 2024

Excellent service. She said service will take 1.5 hrs and true to her word, I was called after 1.5 hrs. More

by OKUMUBEN2003
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Daniel Strickler
Sep 22, 2024 -

Priority Honda Roanoke responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again. Best Regards, Neal Young NealYoung@lithia.com

September 21, 2024

Quality of work good. Disappointed in that total cost of work not revealed until arrival at dealership! Cost of service over $1,000.00. Willing to pay but surprised tota More

by Jim Stanley
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Not in this text.
Sep 22, 2024 -

Priority Honda Roanoke responded

Thank you for bringing this to our attention, Jim, and we'd like to learn more about your experience. If you'd be willing to provide more information about your visit, please send us a message with your contact information so that we can reach out. Our goal is to make sure everyone who visits the dealership has a top-notch experience. We're sorry that we didn't meet that goal in this case and we'd love the opportunity to get more details to see if we can turn this situation around for you. Best Regards, Neal Young NealYoung@lithia.com

September 21, 2024

Very professional. Not wait to long for my oil change. Very informative,very pleasant to work with. Thank you Honda service More

by EDINAMUJKIC
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Daniel Strickler
Sep 23, 2024 -

Priority Honda Roanoke responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback! Best Regards, Neal Young NealYoung@lithia.com

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