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Priority Honda Roanoke

Roanoke, VA

4.6
1,377 Reviews

3311 Peters Creek Road

Roanoke, VA

24019

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1,377 Reviews of Priority Honda Roanoke

September 26, 2024

Dealership in general does not follow up on customer commitments. Experienced this with sales and service depts. More

by CLEITAO954
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jennifer Tucker
Sep 29, 2024 -

Priority Honda Roanoke responded

We're sorry to hear about your experience and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you. Please feel free to contact us directly or let us know the best way to contact you and we will reach out. Best Regards, Neal Young NealYoung@lithia.com

September 26, 2024

Beware, this dealership has some sly tactics. They said the car I bought was about $1200 off but then added safecat and a pinstripe for surprisingly $1200. The finance guy was very pushy for me t More

by KEVINCASHFL
Sales Price Transparency
Finance Experience
Recommend Dealer
No
Employees Worked With
Kevin Mohr
Sep 30, 2024 -

Priority Honda Roanoke responded

We're sorry to hear that your visit didn't meet the high standards that guests have come to expect from our dealership. If there's anything we can do to resolve the issue or if it's possible to discuss your visit in more detail, Kevin, please feel free to contact us directly or let us know the best way to contact you and we will reach out. We'd love to get to the bottom of this and turn things around for you. Best Regards, Julie Felix General Sales Manager JulieFelix@lithia.com

September 25, 2024

Easy to work with and excellent customer service! I would definitely recommend Priority Honda to anyone! I feel they went above and beyond to make to sale happen for us! More

by GIZZY0
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jamal Robinson, Jeffrey Spencer, Rachel Zastrow
Sep 26, 2024 -

Priority Honda Roanoke responded

Thanks for sharing about your experience with Priority Honda Roanoke. We appreciate your business and hope to see you again soon! Best Regards, Julie Felix General Sales Manager JulieFelix@lithia.com

September 25, 2024

They are always friendly and very accommodating. We love ours Honda and support. Thank you More

by WAHOOZ_1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Adam Garst, Jennifer Tucker
Sep 26, 2024 -

Priority Honda Roanoke responded

Thank you for choosing Priority Honda Roanoke. We appreciate your business and hope to see you again soon! Best Regards, Neal Young NealYoung@lithia.com

September 25, 2024

Daniel was great however when I ordered my key I was told that I would be contacted when the key came in and no one ever contacted me. I had to call and find out it was in myself. More

by jennl84
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Daniel Strickler
Sep 26, 2024 -

Priority Honda Roanoke responded

We appreciate your business and apologize for the inconvenience. Thank you for choosing Priority Honda Roanoke. Best Regards, Neal Young NealYoung@lithia.com

September 25, 2024

Already filled this in! I am very happy with Honda Service Center. Nathan, I think, was extremely helpful yesterday. More

by JACSJWS0486
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nathan?, Adam Garst, Daniel Strickler
Sep 26, 2024 -

Priority Honda Roanoke responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again. Best Regards, Neal Young NealYoung@lithia.com

September 25, 2024

I wish I could wait there for inspections and oil changes. Good people and service. More

by PATTISKEENS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Larry Dunn, Adam Garst, Jennifer Tucker, Daniel Strickler
Sep 26, 2024 -

Priority Honda Roanoke responded

Thank you for the 5 star review! We sincerely value your business and look forward to your next visit. Best Regards, Neal Young NealYoung@lithia.com

September 25, 2024

Adam was polite and efficient! Great customer service. Definitely made me feel glad that I come into Honda for my car servicing needs. More

by BUSHRAMKHAN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Adam Garst
Sep 26, 2024 -

Priority Honda Roanoke responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them, and don't hesitate to let us know if we can be of further assistance. Best Regards, Neal Young NealYoung@lithia.com

September 25, 2024

I always get great service at my local Roanoke Honda! The people are prompt and friendly, and they are always willing to help. Thanks so much! More

by SHERRY.WALLACE788
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Adam Garst
Sep 26, 2024 -

Priority Honda Roanoke responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback! Best Regards, Neal Young NealYoung@lithia.com

September 25, 2024

Always fast and friendly service! ! Best place to buy a car and get your service done! More

by Codeman
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Calysta Harp, Adam Garst, Taylor Stump, Jennifer Tucker, Daniel Strickler
Sep 26, 2024 -

Priority Honda Roanoke responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them, and don't hesitate to let us know if we can be of further assistance. Best Regards, Neal Young NealYoung@lithia.com

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