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Priority Honda Roanoke

Roanoke, VA

4.6
1,390 Reviews

3311 Peters Creek Road

Roanoke, VA

24019

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1,390 Reviews of Priority Honda Roanoke

September 27, 2024

Cody was fantastic! He wasn't pushy and didn't hover over us while we looked and talked things over. Cody was knowledgeable about the cars we had questions about, as wel More

by RWBROWN305
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Quinn Forrester, Jeffrey Spencer, Cody Rock
Sep 29, 2024 -

Priority Honda Roanoke responded

Thank you! Cody and our team appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Priority Honda Roanoke. Best Regards, Julie Felix General Sales Manager JulieFelix@lithia.com

September 26, 2024

Dealership in general does not follow up on customer commitments. Experienced this with sales and service depts. More

by CLEITAO954
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jennifer Tucker
Sep 29, 2024 -

Priority Honda Roanoke responded

We're sorry to hear about your experience and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you. Please feel free to contact us directly or let us know the best way to contact you and we will reach out. Best Regards, Neal Young NealYoung@lithia.com

September 26, 2024

My experience at Priority Honda was wonderful! ! Taylor was friendly, helpful, and professional, and answered my many questions in a way that was easy to understand! The service for the car was com More

by hooverjo
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Steve Waskey, Larry Dunn, Taylor Stump
Sep 27, 2024 -

Priority Honda Roanoke responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them, and don't hesitate to let us know if we can be of further assistance. Best Regards, Neal Young NealYoung@lithia.com

September 26, 2024

I would recommend you guys for someone looking for a car. This was my third vehicle that I got from you guys. Jeff did a great job. More

by FJDLWEB
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
I had no communication with any of those sales people. The one that I had is no longer with you guys as matter fact, the last two are no longer with you guys., Jeffrey Spencer
Sep 27, 2024 -

Priority Honda Roanoke responded

Thank you for choosing Priority Honda Roanoke. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again! Best Regards, Julie Felix General Sales Manager JulieFelix@lithia.com

September 26, 2024

The woman that sold me the vehicle was wonderful. The actual purchasing experience was painless as well. Everyone was very helpful. More

by LAG24018
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Kevin Mohr, Ryan Pimlott, Lisa Wilson
Sep 27, 2024 -

Priority Honda Roanoke responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Priority Honda Roanoke. Best Regards, Julie Felix General Sales Manager JulieFelix@lithia.com

September 26, 2024

Larry was courteous and kind from the moment he met us at the door of Priority Honda. He asked what brought us in and how he could be of service. From that point on we were the center of his attention. He pa More

by GMJAMISON
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jamal Robinson, Steve Waskey, Larry Dunn
Sep 27, 2024 -

Priority Honda Roanoke responded

Thank you so much for taking the time to share your feedback with us. We are delighted to learn about your positive experience! If there is anything else we can do to assist you, please do not hesitate to let us know. We are always happy to help! Best Regards, Julie Felix General Sales Manager JulieFelix@lithia.com

September 26, 2024

Beware, this dealership has some sly tactics. They said the car I bought was about $1200 off but then added safecat and a pinstripe for surprisingly $1200. The finance guy was very pushy for me t More

by KEVINCASHFL
Sales Price Transparency
Finance Experience
Recommend Dealer
No
Employees Worked With
Kevin Mohr
Sep 30, 2024 -

Priority Honda Roanoke responded

We're sorry to hear that your visit didn't meet the high standards that guests have come to expect from our dealership. If there's anything we can do to resolve the issue or if it's possible to discuss your visit in more detail, Kevin, please feel free to contact us directly or let us know the best way to contact you and we will reach out. We'd love to get to the bottom of this and turn things around for you. Best Regards, Julie Felix General Sales Manager JulieFelix@lithia.com

September 26, 2024

Our salesmen, Dewayne was very informative and professional. We are very pleased with the service we received. More

by VPSORRELS
Recommend Dealer
Yes
Employees Worked With
Steve Waskey, Dwayne Powell
Sep 27, 2024 -

Priority Honda Roanoke responded

Thank you for your business and this review. We're happy Dewayne was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Best Regards, Neal Young NealYoung@lithia.com

September 26, 2024

Service is always fast and efficient. Staff is always friendly. A pleasure to do business with. More

by BLUEHILLS111
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Adam Garst
Sep 27, 2024 -

Priority Honda Roanoke responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Priority Honda Roanoke. Best Regards, Neal Young NealYoung@lithia.com

September 26, 2024

The staff here was nice and kind. They also helped clarify things that they need to know or don't understand. They care a lot about their customers. More

by NGUYENHOANGVIETNAM2011
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jamal Robinson, Jeffrey Spencer, Cody Rock
Sep 27, 2024 -

Priority Honda Roanoke responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us to be a positive one. Please don't hesitate to reach out if you need anything else. Best Regards, Julie Felix General Sales Manager JulieFelix@lithia.com

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