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Priority Honda Roanoke

Roanoke, VA

4.6
1,390 Reviews

3311 Peters Creek Road

Roanoke, VA

24019

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1,390 Reviews of Priority Honda Roanoke

October 09, 2024

All 4 of my tires were loose when it left the dealership, after my 50.000 mile service. I ended up on the side of the road with 4 loose tires. My husband tightened the tires. The dealership rechecked the tir More

by GENIELOUISE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jennifer Tucker
Oct 09, 2024 -

Priority Honda Roanoke responded

Thank you for providing this feedback, and we apologize for not providing you with an exceptional service experience. We never like seeing that our service didn't meet the standards customers have come to expect, but reviews like this help us improve. If you don't mind reaching out to us so that we can speak directly, we'd love to address your concerns in detail. Best Regards, Neal Young NealYoung@lithia.com

October 09, 2024

a real professional place to go and have your car serviced and work on it, More

by Yumarysriviera7
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Daniel Strickler
Oct 09, 2024 -

Priority Honda Roanoke responded

Thank you for choosing Priority Honda Roanoke. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again! Best Regards, Neal Young NealYoung@lithia.com

October 09, 2024

People there is very professional and polite. I also saw the new cars in exhibition. Thanks More

by JGRIVERAC
Recommend Dealer
Yes
Employees Worked With
Adam Garst, Jennifer Tucker, Daniel Strickler
Oct 09, 2024 -

Priority Honda Roanoke responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback! Best Regards, Neal Young NealYoung@lithia.com

October 09, 2024

I had a oil change scheduled and my appointment was 11 AM and I drive from the Richmond area, but unfortunately the oil change was not completed until 4:30 PM More

by MBLANKENSHIP2918
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jennifer Tucker
Oct 11, 2024 -

Priority Honda Roanoke responded

Thanks for sharing your thoughts about your experience with Priority Honda Roanoke. We appreciate your business and hope to see you again soon! Best Regards, Neal Young NealYoung@lithia.com

October 09, 2024

10/10 all around experience especially as a first time car buyer! Very helpful and informative More

by Tierra McGinnis
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jeffrey Spencer, Larry Dunn
Oct 10, 2024 -

Priority Honda Roanoke responded

Tierra, Thank you so much for taking the time to share your feedback with us. We are delighted to learn about your positive experience! If there is anything else we can do to assist you, please do not hesitate to let us know. We are always happy to help! Best Regards, Julie Felix General Sales Manager JulieFelix@lithia.com

October 09, 2024

They were great people and very helpful when buying a new car. I would recommend buying from them. More

by Jhbryant321
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jeffrey Spencer, Ryan Pimlott, Isac Henderson
Oct 10, 2024 -

Priority Honda Roanoke responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Best Regards, Julie Felix General Sales Manager JulieFelix@lithia.com

October 09, 2024

Always polite, courteous, very professional and knowledgeable; service and personnel are GREAT! Would gladly recommend! More

by SMAVA1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Adam Garst, Daniel Strickler
Oct 10, 2024 -

Priority Honda Roanoke responded

Thanks for sharing about your experience with Priority Honda Roanoke. Adam, Daniel. and our team appreciate your business and hope to see you again soon! Best Regards, Neal Young NealYoung@lithia.com

October 08, 2024

I've purchased several vehicles, both new and used from this Honda dealership over several years. I've always been very pleased with both my buying experience and the servicing of those vehicles. More

by Jim
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mark Ross
Oct 09, 2024 -

Priority Honda Roanoke responded

We are very happy to have provided you with such a positive experience, Jim! We sincerely value your business and look forward to your next visit. Best Regards, Neal Young NealYoung@lithia.com

October 08, 2024

The staff is very friendly and efficient. The waiting area and bathroom are always clean. More

by VTMOMNBS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nathan Schumacher
Oct 09, 2024 -

Priority Honda Roanoke responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Priority Honda Roanoke. Best Regards, Neal Young NealYoung@lithia.com

October 08, 2024

Basic service completed which was oil change and they had some recommendations for extra which some we done and others we denied. People were nice and service was in an acceptable timeframe. More

by JOHN.MIDKIFF0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joshua
Oct 09, 2024 -

Priority Honda Roanoke responded

Thank you so much for your kind words, John, and for taking the time to leave us this wonderful feedback! Best Regards, Neal Young NealYoung@lithia.com

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