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Priority Honda Roanoke

Roanoke, VA

4.6
1,388 Reviews

3311 Peters Creek Road

Roanoke, VA

24019

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1,388 Reviews of Priority Honda Roanoke

October 15, 2024

Super easy purchase. I stopped on a lark and bought a car I love! The staff were very cool and helpful, it wasn't like an old school dealer experience and that was very n More

by FINDCHASER
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Shane Scott, Steve Waskey, Ryan Pimlott
Oct 16, 2024 -

Priority Honda Roanoke responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Priority Honda Roanoke! Best Regards, Julie Felix General Sales Manager JulieFelix@lithia.com

October 15, 2024

My experience with this dealership has been less than stellar, I will not use them again More

by KATASNYDER17
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Julie Felix, Neal Young, Taylor Stump
Oct 19, 2024 -

Priority Honda Roanoke responded

Thank you for your review. We're sorry your visit didn't go as planned, and we'd like to learn more about your experience. If it's possible to discuss your visit in more detail, please send us a message with your contact information so that we can reach out. We strive to make sure that all of our customers leave happy, and it's disappointing to learn that we missed the mark here. Best Regards, Neal Young NealYoung@lithia.com

October 15, 2024

When I bought my car in 2020, I was informed oil changes were free for as long as I had my car. I drive roughly 40 miles to get service there and now that the rules have changed to getting a free oil change More

by NJSCHUESSLER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Taylor Stump
Oct 19, 2024 -

Priority Honda Roanoke responded

Providing a positive experience is our top priority, and we're sorry that we failed here. We'd love the opportunity to discuss this matter in greater detail and clear up any issues we can. If it's possible to talk about your experience one-on-one, please reach out to us directly to let us know the best way to contact you and we will reach out. Best Regards, Neal Young NealYoung@lithia.com

October 14, 2024

Muy buen trabajo son responsables en todo nunca e tenido problema con las piezas que cambian More

by Saul.amaya4
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Adam Garst, Taylor Stump, Jennifer Tucker, Daniel Strickler
Oct 14, 2024 -

Priority Honda Roanoke responded

Thank you for taking the time to share your thoughts on working with our team, Saul. We're glad to hear we delivered such a great experience! Best Regards, Neal Young NealYoung@lithia.com

October 14, 2024

The dealership is excellent in their service and fair pricing on vehicles. Appointments can be made for routine service and a shuttle service is available. More

by Stick
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Adam Garst, Taylor Stump, Daniel Strickler
Oct 14, 2024 -

Priority Honda Roanoke responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again. Best Regards, Neal Young NealYoung@lithia.com

October 14, 2024

We were from Oklahoma, traveling back from Washington DC, when our brand NEW Honda Van with less than 3000 miles on it, went totally dead and would not restart or jump! We had it towed to the dealership. More

by TButner
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mark Ross, Jennifer Tucker
Oct 14, 2024 -

Priority Honda Roanoke responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that Mark, Jennifer, and our team met your expectations. Thank you for choosing Priority Honda Roanoke, we look forward to having you as a valued customer for many years to come! Best Regards, Neal Young NealYoung@lithia.com

October 14, 2024

When I had my oil changed on no 9-23-24 you always had topped my fluids off. M when I went to use my windshield washer fluid it was empty but I filled it at home. I nust wonder. If any other fluids were More

by CEDRONKIRBY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joshua Moyer service advisor
Oct 14, 2024 -

Priority Honda Roanoke responded

Thank you for your business and this review. Please don't hesitate to reach out to us directly if you have any concerns or if there is anything we can assist you with. We are always happy to help! Best Regards, Neal Young NealYoung@lithia.com

October 14, 2024

Great service , courtesy workers , job done in a time manner. Services prices have been fair to me More

by QJORDAN76
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kyra Mitchell, Adam Garst, Jennifer Tucker
Oct 14, 2024 -

Priority Honda Roanoke responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Priority Honda Roanoke! Best Regards, Neal Young NealYoung@lithia.com

October 14, 2024

Very thorough, good follow-up. Good knowledge of the products. Would be happy to work with them for my next car by More

by NUMB1HOKIE
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Kevin Mohr, Rachel Zastrow
Oct 14, 2024 -

Priority Honda Roanoke responded

Here at Priority Honda Roanoke, customer satisfaction is our #1 priority. We always do our best to make sure our customers leave happy! We are glad to hear you enjoyed your experience, and it was a pleasure having you at the dealership. We appreciate your review! Best Regards, Julie Felix General Sales Manager JulieFelix@lithia.com

October 14, 2024

Very good dealership. I purchased the corvette from you will not work on my car why?call me and talk about it thanks More

by PALCLAY50
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jennifer Tucker
Oct 15, 2024 -

Priority Honda Roanoke responded

We appreciate your business. We'd like to know more about your visit and where you feel we can improve to make your next visit a 5-star experience. If it's possible to discuss your experience in more detail, please feel free to contact us directly or let us know the best way to contact you and we will reach out. Thank you again for your input, and we hope to hear from you soon. Best Regards, Neal Young NealYoung@lithia.com

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