Priority Honda Roanoke
Roanoke, VA
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1,388 Reviews of Priority Honda Roanoke
Not sure if their practices are even legal. Settled on a final price and asked for a final quote on paper. Final quote had additional fees that were not listed on the window sticker but were “a Settled on a final price and asked for a final quote on paper. Final quote had additional fees that were not listed on the window sticker but were “add-ons” that could not be removed. These extra fees included an interior/exterior scotch guard and vin etching on the Cadillac converter. I was told these extras were already on the car and could not be removed. My understanding is that this is not a legal practice. When listing a vehicles price all added modifications must be listed on the vehicle. I was told these modifications are made on all new vehicles they sell but are not listed on any of their vehicles initial sales price but are instead slid in right at signing. RUN away. We ended up as Nelson Honda in Martinsville. No added “required” modifications, cheaper overall price, and no hassle. Honda should know this kind of shady business is what is being represented in the Roanoke Valley. More
I find it interesting that you have to ask to have tires rotated and balanced-if not they just rotate. Happy to pay for the service but it would be nice to be informed that balancing is not part of the tire rotated and balanced-if not they just rotate. Happy to pay for the service but it would be nice to be informed that balancing is not part of the tire rotation service. I’m not interested in brining my car back again for this. Disappointing- More
The salesman, Richard and Jeremy, were kind and lovey to work with. Their care got the sale. However, there were moments in the buying process when Ryan and Steve were curt and condescending. It’s the natur work with. Their care got the sale. However, there were moments in the buying process when Ryan and Steve were curt and condescending. It’s the nature of the biz and my age/inexperience I’m sure More