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Priority Honda Roanoke

Roanoke, VA

4.6
1,388 Reviews

3311 Peters Creek Road

Roanoke, VA

24019

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1,388 Reviews of Priority Honda Roanoke

October 14, 2024

Not sure if their practices are even legal. Settled on a final price and asked for a final quote on paper. Final quote had additional fees that were not listed on the window sticker but were “a More

by Concerned buyer
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Julie Felix, Ryan Pimlott
Oct 17, 2024 -

Priority Honda Roanoke responded

Thank you for bringing this to our attention, and we'd like to learn more about your experience. If you'd be willing to provide more information about your visit, please send us a message with your contact information so that we can reach out. Our goal is to make sure everyone who visits the dealership has a top-notch experience. We're sorry that we didn't meet that goal in this case and we'd love the opportunity to get more details to see if we can turn this situation around for you. Best Regards, Julie Felix General Sales Manager JulieFelix@lithia.com

October 14, 2024

I find it interesting that you have to ask to have tires rotated and balanced-if not they just rotate. Happy to pay for the service but it would be nice to be informed that balancing is not part of the tire More

by SCHLEGEL.JULIEA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Adam Garst, Jennifer Tucker, Daniel Strickler
Oct 17, 2024 -

Priority Honda Roanoke responded

We're sorry to hear about your experience and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you as quickly as possible. If you would be willing to continue the conversation, we would appreciate the opportunity to address your concerns. Please let us know the best way to reach you. Best Regards, Neal Young NealYoung@lithia.com

October 13, 2024

Ease to get appointment, order of service, nice people, bought three cars here the last 20+ years. More

by GAYLEGIGGLES
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Taylor Stump
Oct 13, 2024 -

Priority Honda Roanoke responded

Thank you, Gayles, for choosing Priority Honda Roanoke. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again! Best Regards, Neal Young NealYoung@lithia.com

October 13, 2024

Great experience Quick service Polite employees. Clean shop. Ease access. Great deals on all vehicles More

by JL.CONNER69
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Taylor Stump
Oct 13, 2024 -

Priority Honda Roanoke responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Priority Honda Roanoke. Best Regards, Neal Young NealYoung@lithia.com

October 13, 2024

The service was excellent from making the appointment to work being performed in record time. Thank you for being so accommodating. More

by Happy Customer
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Larry Dunn, Taylor Stump
Oct 13, 2024 -

Priority Honda Roanoke responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Priority Honda Roanoke. Best Regards, Neal Young NealYoung@lithia.com

October 12, 2024

Always great service, friendly and informative! I usually have to wait, can’t leave my car off, super quick! More

by kara.kwak1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Taylor Stump
Oct 13, 2024 -

Priority Honda Roanoke responded

Thanks, Kara, for sharing your thoughts about your experience with Priority Honda Roanoke. We appreciate your business and hope to see you again soon! Best Regards, Neal Young NealYoung@lithia.com

October 12, 2024

The salesman, Richard and Jeremy, were kind and lovey to work with. Their care got the sale. However, there were moments in the buying process when Ryan and Steve were curt and condescending. It’s the natur More

by ELISHA
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jeremy, Ryan Pimlott, Richard Burton
Oct 13, 2024 -

Priority Honda Roanoke responded

Elisha, We are so glad that Richard and Jeremy had the opportunity to work with you, and that they could make this a top-notch experience. We look forward to continuing to serve you in the future! Best Regards, Julie Felix General Sales Manager JulieFelix@lithia.com

October 12, 2024

They are very efficient and good about getting things done in a timely manner when it comes to service More

by DEBITTEL1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Adam Garst
Oct 13, 2024 -

Priority Honda Roanoke responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Priority Honda Roanoke. We look forward to having you as one of our valued customers for many more years to come! Best Regards, Neal Young NealYoung@lithia.com

October 12, 2024

They are ok . They did put my lights back on the way I had them. More

by sharonwilliams_23
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Adam Garst
Oct 13, 2024 -

Priority Honda Roanoke responded

We appreciate your business. We'd like to know more about your visit and where you feel we can improve in order to make your next visit a 5-star experience. If it's possible to discuss your experience in more detail, please feel free to contact us directly or let us know the best way to contact you and we will reach out. Thank you again for your input, and we hope to hear from you soon. Best Regards, Neal Young NealYoung@lithia.com

October 12, 2024

I bought my passport from Priority Honda and have been very pleased with my services. Thank you . More

by Patty
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kyra Mitchell, Mark Ross, Adam Garst, Jennifer Tucker
Oct 13, 2024 -

Priority Honda Roanoke responded

Thank you, Patty, for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Priority Honda Roanoke. Best Regards, Neal Young NealYoung@lithia.com

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