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Priority Honda Roanoke

Roanoke, VA

4.6
1,388 Reviews
Call Dealership (540) 900-6701
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3311 Peters Creek Road

Roanoke, VA

24019

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1,388 Reviews of Priority Honda Roanoke

October 17, 2024

I dropped my car off Friday morning and they called me later that day and said they couldn’t get to it until Monday that I could leave it over the weekend. I told him that doesn’t work for me so I took it More

by WILLSX3
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Forgot
Report | Print
Oct 20, 2024 -

Priority Honda Roanoke responded

We're sorry to hear that your visit didn't meet the high standards that guests have come to expect from our dealership. If it's possible to discuss your matter in more detail, please feel free to contact us directly or let us know the best way to contact you and we will reach out. We'd love to get to the bottom of this and turn things around for you. Best Regards, Neal Young NealYoung@lithia.com

October 16, 2024

I brought my car in for an oil change and tire rotation. When I brought the vehicle in, there was a message on the dashboard indicating low tire pressure. Priority Honda said they changed my oil & rotated t More

by ALISONSTEELE
Recommend Dealer
No
Employees Worked With
Van service driver
Report | Print
Oct 18, 2024 -

Priority Honda Roanoke responded

Thank you for this feedback. We're very sorry to see that you didn't have the best experience at our dealership. Would you mind sending us a message with your contact information so we can learn more about your visit and address your concerns? While we're disappointed to learn that we didn't meet your expectations, we'd love to try to turn things around and make sure the same thing doesn't continue to happen. Best Regards, Neal Young NealYoung@lithia.com

October 16, 2024

Jennifer was wonderful and my tech Cody Quinn did a phenomenal job on my vehicle. More

by heart.4music
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cody Quinn, Jennifer Tucker
Report | Print
Oct 17, 2024 -

Priority Honda Roanoke responded

Thank you for choosing Priority Honda Roanoke. Your feedback and rating mean a lot to us. We're glad Jennifer and Cody were able to help, and we hope to see you again! Best Regards, Neal Young NealYoung@lithia.com

October 16, 2024

They are prompt and kept me up to date about the service being performed on my car. More

by LISA_CHILDRESS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Adam Garst
Report | Print
Oct 17, 2024 -

Priority Honda Roanoke responded

Thank you, Lisa, for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. Please let us know if there is anything we can assist you with in the future. Best Regards, Neal Young NealYoung@lithia.com

October 16, 2024

Great service on my car. Jennifer was very very helpful and it was a fast checkout service More

by MLP
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jennifer Tucker
Report | Print
Oct 17, 2024 -

Priority Honda Roanoke responded

Thank you for your business and this review. We're happy to hear that Jennifer and our team were able to serve you and demonstrate our commitment to great service. Please let us know if there is anything we can assist you with in the future. Best Regards, Neal Young NealYoung@lithia.com

October 16, 2024

Great staff with friendly service. They go over everything with you and make sure everything is satisfactory. More

by t.taylor0586
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Daniel Strickler
Report | Print
Oct 17, 2024 -

Priority Honda Roanoke responded

Thank you for choosing Priority Honda Roanoke. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again! Best Regards, Neal Young NealYoung@lithia.com

October 16, 2024

Very please good service nice people explain in detail about what service was done happy with service More

by NTPIE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Adam Garst, Daniel Strickler
Report | Print
Oct 17, 2024 -

Priority Honda Roanoke responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Priority Honda Roanoke! Best Regards, Neal Young NealYoung@lithia.com

October 16, 2024

They did a good job on my service no issues so far thank you guys More

by lilswtnurs76
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Quinn Forrester, Kevin Mohr, Mark Ross, Adam Garst
Report | Print
Oct 17, 2024 -

Priority Honda Roanoke responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at Priority Honda Roanoke to be a positive one. Please don't hesitate to reach out if you need anything else. Best Regards, Neal Young NealYoung@lithia.com

October 16, 2024

I have purchased/leased at least 4 vehicles from this dealership and have completely enjoyed the experience. More

by JRBHOKIE
Service Price Transparency
Workmanship
Service Time
Recommend Dealer
Yes
Employees Worked With
Larry Dunn , Jeffrey Spencer, Adam Garst, Taylor Stump, Jennifer Tucker, Daniel Strickler
Report | Print
Oct 17, 2024 -

Priority Honda Roanoke responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience! Best Regards, Neal Young NealYoung@lithia.com

October 16, 2024

The process sucks. Dropped my car off at 10 for oil change. Got it back at 5:30. Should not take that long. The automated scheduling is a joke. Very very disappointed. More

by NANTNIPPER
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jennifer Tucker
Report | Print
Oct 18, 2024 -

Priority Honda Roanoke responded

We're sorry that you didn't have a completely satisfying visit. Would it be possible to have someone from our management team reach out to you directly to discuss this? We'd love the opportunity to address any issues with our team here. Thank you for your time, and hopefully, we can get to the bottom of this. Best Regards, Neal Young NealYoung@lithia.com

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