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Priority Honda Roanoke

Roanoke, VA

4.6
1,388 Reviews
Call Dealership (540) 900-6701
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3311 Peters Creek Road

Roanoke, VA

24019

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1,388 Reviews of Priority Honda Roanoke

October 17, 2024

Adam was in touch early in the day to keep me informed and service was complete prior to the time originally stated. More

by andy.clemmer
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Adam Garst
Report | Print
Oct 17, 2024 -

Priority Honda Roanoke responded

We are very happy to have provided you with such a positive experience, Andy! We sincerely value your business and look forward to your next visit. Best Regards, Neal Young NealYoung@lithia.com

October 17, 2024

Excellent customer service from Jennifer. she is excellent as well good knowledgeable person. Thank you. More

by Chirag
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jennifer Tucker
Report | Print
Oct 17, 2024 -

Priority Honda Roanoke responded

Thank you for choosing Priority Honda Roanoke. Your feedback and rating mean a lot to us. We're glad Jennifer was able to help, and we hope to see you again! Best Regards, Neal Young NealYoung@lithia.com

October 17, 2024

Seems well organized. Reps are friendly & quick to check in. If waiting their time estimate is fairly accurate More

by WAYNEDALTON
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Adam Garst, Daniel Strickler
Report | Print
Oct 17, 2024 -

Priority Honda Roanoke responded

Thank you for taking the time to share your thoughts on working with our team, Wayne. We're glad to hear we delivered such a great experience! Best Regards, Neal Young NealYoung@lithia.com

October 17, 2024

I’ve been very happy with Priority service. The online scheduling worked well. Daniel checked us in immediately upon arrival and kept us informed via text. The work was done quickly and two add More

by MILLCM2013
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Adam Garst, Daniel Strickler
Report | Print
Oct 18, 2024 -

Priority Honda Roanoke responded

Thank you so much for your excellent review! We are so glad that Daniel had the opportunity to work with you, and we are thrilled that you found your experience with us here at Priority Honda Roanoke to be a positive one. Please don't hesitate to reach out if you need anything else. Best Regards, Neal Young NealYoung@lithia.com

October 17, 2024

Priority Honda has excellent service, great employees who care about your issues, and quick repairs. More

by TGHJ63
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mark Ross, Adam Garst, Taylor Stump
Report | Print
Oct 18, 2024 -

Priority Honda Roanoke responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Priority Honda Roanoke. We look forward to having you as one of our valued customers for many more years to come! Best Regards, Neal Young NealYoung@lithia.com

October 17, 2024

John and the entire team at Priority Honda went above and beyond to help me find the right car! More

by CASEYENGEL18
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jeffrey Spencer, Ryan Pimlott, John Busher
Report | Print
Oct 17, 2024 -

Priority Honda Roanoke responded

Thank you so much for choosing Priority Honda Roanoke! Please let us know if we can be of any more assistance. Best Regards, Julie Felix General Sales Manager JulieFelix@lithia.com

October 17, 2024

Taylor Stump is an awesome service advisor. Very knowledgeable, professional and kind. I would recommend her with great enthusiasm. More

by RSHERMAN0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Taylor Stump
Report | Print
Oct 18, 2024 -

Priority Honda Roanoke responded

Thank you for the kind words for Taylor and our service department! We look forward to sharing your compliments with them and don't hesitate to let us know if we can be of further assistance. Best Regards, Neal Young NealYoung@lithia.com

October 17, 2024

The service was exceptional and the staff was friendly and accommodating. They did a great job fixing my CRV. More

by Patricia
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeffrey Spencer, Kevin Mohr, Steve Waskey, Rachel Zastrow, Mark Ross, Adam Garst, Taylor Stump, Jennifer Tucker, Daniel Strickler
Report | Print
Oct 17, 2024 -

Priority Honda Roanoke responded

Thank you, Patricia, for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Priority Honda Roanoke. Best Regards, Neal Young NealYoung@lithia.com

October 17, 2024

Very good experience, fast service, pleasant people to deal with. Would highly recommend to others! More

by jsgillet
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Taylor Stump, Jennifer Tucker
Report | Print
Oct 17, 2024 -

Priority Honda Roanoke responded

Thank you for choosing Priority Honda Roanoke. We look forward to having you as one of our valued customers for many more years to come! Best Regards, Neal Young NealYoung@lithia.com

October 17, 2024

Your PRIORITY is not service to the customer ! Recommendations are not necessities just GREED . Taking Advantage ! More

by PGKREED
Service Price Transparency
Service Time
Recommend Dealer
No
Employees Worked With
Adam Garst
Report | Print
Oct 20, 2024 -

Priority Honda Roanoke responded

Providing a positive experience is our top priority, and we're sorry that we failed here. We'd love the opportunity to discuss this matter in greater detail and clear up any issues we can. If it's possible to talk about your experience one-on-one, please reach out to us directly to let us know the best way to contact you and we will reach out. Best Regards, Neal Young NealYoung@lithia.com

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