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Priority Honda Roanoke

Roanoke, VA

4.6
1,388 Reviews

3311 Peters Creek Road

Roanoke, VA

24019

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1,388 Reviews of Priority Honda Roanoke

October 22, 2024

I wanted my car to receive all the work it needed to catch up on what had not been done and they did just that. Courteous and professional. More

by CHRSTPHRSTPHNSN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Taylor Stump
Oct 22, 2024 -

Priority Honda Roanoke responded

Thank you for your business and this review. We're happy to hear Taylor and our team were able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Best Regards, Neal Young NealYoung@lithia.com

October 22, 2024

Professional and prompt follow through. Taylor is knowledgeable and puts the right tech on the right job. More

by jbfan2019
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Adam Garst, Taylor Stump
Oct 23, 2024 -

Priority Honda Roanoke responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at Priority Honda Roanoke to be a positive one. Please don't hesitate to reach out if you need anything else. Best Regards, Neal Young NealYoung@lithia.com

October 22, 2024

The dealership promised me a 400 dollar valued piece of equipment to add to my newer vehicle as part of the purchase agreement. They later call me and say that particular part, a roof rack, would not fit s More

by KYLEMULLEN39
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Kevin Mohr, Dwayne Powell
Oct 22, 2024 -

Priority Honda Roanoke responded

Kyle, We're sorry to hear about your experience and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you. Please feel free to contact us directly or let us know the best way to contact you and we will reach out. Best Regards, Julie Felix General Sales Manager JulieFelix@lithia.com

October 21, 2024

Daniel did an excellent job in helping my son and I select a used car. He came across as honest and knowledgeable. He was not overly aggressive on the sale. I would gladly recommend him and work with h More

by DMINTER0
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Steve Waskey, Daniel Leacock
Oct 21, 2024 -

Priority Honda Roanoke responded

We are very happy to hear that Daniel provided you with such a positive experience! We sincerely value your business and look forward to your next visit. Best Regards, Julie Felix General Sales Manager JulieFelix@lithia.com

October 20, 2024

Always fast with appointments. The shuttle is a must. Duke is great. Service very professional.. More

by BDFULCH65
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jennifer Tucker
Oct 21, 2024 -

Priority Honda Roanoke responded

Thank you for your very kind review. Duke and our team strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Priority Honda Roanoke. Best Regards, Neal Young NealYoung@lithia.com

October 20, 2024

After a routine oil change, my car was leaking oil until oil gone. Manager fixed. No reimbursement for trouble-wear and tear on car and oil on driveway. I was told the driveway would be paid for--it has not More

by JTSDES
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Adam Garst
Oct 21, 2024 -

Priority Honda Roanoke responded

Thank you for providing this feedback, and we apologize for not providing you with an exceptional service experience. We never like seeing that our service doesn't meet the standards customers have come to expect, but reviews like this help us improve. If you don't mind reaching out to us so that we can speak directly, we'd love to address your concerns in detail.

October 19, 2024

I have been very happy with all my experiences at Priority. Everyone has always been very nice and helpful. Daniel was excellent. More

by kayesnead53
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Daniel Strickler
Oct 20, 2024 -

Priority Honda Roanoke responded

Thanks for sharing about your experience with Priority Honda Roanoke. We appreciate your business and hope to see you again soon! Best Regards, Neal Young NealYoung@lithia.com

October 19, 2024

Great communication and customer service. Great service overall will definitely keep coming to this location for my car needs. More

by APPOINTMENT+5405191667
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Daniel Strickler
Oct 20, 2024 -

Priority Honda Roanoke responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience! Best Regards, Neal Young NealYoung@lithia.com

October 19, 2024

Happy, they didn’t find anything wrong and didn’t try to sell me anything. More

by JACKDEBERRY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Daniel Strickler
Oct 20, 2024 -

Priority Honda Roanoke responded

Thank you, Jack! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Priority Honda Roanoke. We look forward to having you as one of our valued customers for many more years to come! Best Regards, Neal Young NealYoung@lithia.com

October 19, 2024

Daniel was great to wotk with. He made it easy to buy. We did not care for All the paperwork to purchase the car. We don’t want our private information sold to credit or car warr More

by COWS4NEIGHBORS
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Daniel Leacock
Oct 20, 2024 -

Priority Honda Roanoke responded

Thank you for taking the time to share your thoughts on working with our team. If you would like to further discuss your visit, feel free to contact us at your convenience. Best Regards, Julie Felix General Sales Manager JulieFelix@lithia.com

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