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Priority Honda Roanoke

Roanoke, VA

4.6
1,388 Reviews

3311 Peters Creek Road

Roanoke, VA

24019

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1,388 Reviews of Priority Honda Roanoke

October 26, 2024

Even though it took longer to get an appointment the service was fantastic I will definitely use again More

by LUCYLOKET60
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Adam Garst, Daniel Strickler
Oct 27, 2024 -

Priority Honda Roanoke responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again. Best Regards, Neal Young NealYoung@lithia.com

October 26, 2024

This is a great dealership! Great staff and selection, I would definitely recommend going here to look for your next vehicle! More

by CLINEK18
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Steve Waskey, Larry Dunn
Oct 27, 2024 -

Priority Honda Roanoke responded

Thank you so much for your wonderful review! We are thrilled that we had the opportunity to provide you with great service. We thank you for choosing Priority Honda Roanoke! Best Regards, Julie Felix General Sales Manager JulieFelix@lithia.com

October 26, 2024

The service advisor was very nice and helpful with any questions I had and wai very prompt with letting me know when my car was ready. More

by IVHOWES
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Adam Garst
Oct 27, 2024 -

Priority Honda Roanoke responded

Thanks for sharing your thoughts about your experience with Priority Honda Roanoke. We appreciate your business and hope to see you again soon! Best Regards, Neal Young NealYoung@lithia.com

October 26, 2024

this is my 3rd Honda from this dealership been very satisfied..deal with Larry Dunn great guy. just had my son buy a Honda Pilot last week.from there. More

by SBOOTH1942
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Adam Garst
Oct 27, 2024 -

Priority Honda Roanoke responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback! Best Regards, Neal Young NealYoung@lithia.com

October 26, 2024

It is a busy service center, but my work is always completed in a timely manner. More

by VICTTHOMAS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jennifer Tucker
Oct 27, 2024 -

Priority Honda Roanoke responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Priority Honda Roanoke, we look forward to having you as a valued customer for many years to come! Best Regards, Neal Young NealYoung@lithia.com

October 26, 2024

Went in for getting my roof-liner looked at since it had a few bubbles and the car was completely new. Since it fell under the 3-year warranty, the priority team helped me get my car looking brand spankin' More

by PIYUSHSGOR1966
Recommend Dealer
Yes
Employees Worked With
Adam Garst, Taylor Stump, Jennifer Tucker, Daniel Strickler
Oct 27, 2024 -

Priority Honda Roanoke responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Priority Honda Roanoke! Best Regards, Neal Young NealYoung@lithia.com

October 26, 2024

Poor customer service skills. Other staff members acknowledged me waiting at the desk but he did not. Never once made eye contact or a simple “be right with you”. More

by DANIELLEESTINSON
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Adam Garst
Oct 28, 2024 -

Priority Honda Roanoke responded

Thank you for this feedback. We're very sorry to see that you didn't have the best experience at our dealership. Would you mind sending us a message with your contact information so we can learn more about your visit and address your concerns? While we're disappointed to learn that we didn't meet your expectations, we'd love to try to turn things around and make sure the same thing doesn't continue to happen. Best Regards, Neal Young NealYoung@lithia.com

October 25, 2024

I left my car for an oil change at my appointment time of 7:45 am. I came back at 3 pm and sadly it was not ready yet. I had to wait an additional hour. If I make an appointment I believe my vehicle should b More

by bowwoman218
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Adam Garst, Jennifer Tucker, Daniel Strickler
Oct 25, 2024 -

Priority Honda Roanoke responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again. Best Regards, Neal Young NealYoung@lithia.com

October 25, 2024

Great service by Adam. He explained things the way one would expect salesman to do. More

by alpatel20883
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Adam Garst
Oct 27, 2024 -

Priority Honda Roanoke responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with Adam here at Priority Honda Roanoke to be a positive one. Please don't hesitate to reach out if you need anything else. Best Regards, Neal Young NealYoung@lithia.com

October 25, 2024

Daniel was very quickly and helpful in a stressful situation. He responded to my questions fairly promptly while my vehicle was being serviced and helped talk me through the situation kindly and with More

by JUMARIEEE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Daniel Strickler
Oct 27, 2024 -

Priority Honda Roanoke responded

Thank you for choosing Priority Honda Roanoke. Your feedback and rating mean a lot to us. We're glad Daniel was able to help, and we hope to see you again! Best Regards, Neal Young NealYoung@lithia.com

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