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Principle BMW of San Antonio
San Antonio, TX
1,320 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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October 10, 2024
My wife and I made an appointment to test drive a BMW X5 we were interested in. I called in and spoke with Jorge, who made an appointment with us for later that day. We arranged childcare and my wife and I we were interested in. I called in and spoke with Jorge, who made an appointment with us for later that day. We arranged childcare and my wife and I coordinated from our jobs to arrive early. We waited 25 minutes to speak to Jorge, who told us he was now busy with another customer. We ended up waiting an hour until the dealership was closing before we finally gave up and left. An honest heads up on the conflict would have been appreciated, and at no point were we checked on by the various other staff loitering around. This was a very disappointing experience and I will seriously question coming back despite being a life long BMW owner. More
by solo7534
Employees Worked With
Jorge Godinez
October 09, 2024
The service technician, Michal, has taken care of all three of my BMWs. Everything always gets done right. She’s a real pro. That speaks very well for the dealership. Also, I’ve had the same experience three of my BMWs. Everything always gets done right. She’s a real pro. That speaks very well for the dealership. Also, I’ve had the same experience with my salesman Tevin Nance. Very professional. More
by Herb Cole
Employees Worked With
Michal Boehme
October 09, 2024
No issues with my service visit. They took me right in, had my loaner waiting for me and let me know the work was all done a few hours later. They took me right in, had my loaner waiting for me and let me know the work was all done a few hours later. More
by Paul
Employees Worked With
Jesse in Service
October 07, 2024
Ryan Watson is, hands down, the most attentive service rep I’ve ever encountered!! I really appreciate the time he took to explain the process to me every step of the way. And he was always a delight to t rep I’ve ever encountered!! I really appreciate the time he took to explain the process to me every step of the way. And he was always a delight to talk to! My BMW experience has been a 10/10 so far! More
by 01platen-markers
Employees Worked With
Ryan Watson
October 07, 2024
My experience was a great one, I had my battery changed out, my rep Alamd was great and very knowledgeable, he is a great asset to the BMW company out, my rep Alamd was great and very knowledgeable, he is a great asset to the BMW company More
by lorrainem12345
Employees Worked With
Alamd Rosario
September 27, 2024
Polite, professional, great customer service, like that I great recommended service but not heavy upsell. Service waiting area is very comfortable & spacious. No complaints at all! great recommended service but not heavy upsell. Service waiting area is very comfortable & spacious. No complaints at all! More
by SAJ
Employees Worked With
Joseph Pantoja
