Mohammad Dmour

Service Department is above average for the workload if seen while I’m there. One big issue with me, get the “ Car Wash” fixed. I expect my car to be clean by the time I’m picking it up, or even as I go seen while I’m there. One big issue with me, get the “ Car Wash” fixed. I expect my car to be clean by the time I’m picking it up, or even as I go by the dealership as needed. That was one of perks of buying there. We bought to new cars there within one week and the car wash has been out of service every time. Not satisfied with that particular item. If it’s out, issue car wash vouchers to the patrons. That might help. There’s plenty of carwashes nearby. More

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Brought in a 2025 x5m competition with 5k miles. Thermal cup holder not covered under warranty. $2,000 cost to fix. It was purchased at 4k miles. Not any consideration by service department to make Thermal cup holder not covered under warranty. $2,000 cost to fix. It was purchased at 4k miles. Not any consideration by service department to make the repair or split the cost. Just here is the bill to fix. Tried to call service advisor twice and all I could get was a text. This issue was significant enough to warrant a phone conversation. Terrible customer service on a top line vehicle. More

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I brought my 2018 BMW M760i into this establishment for a Radiator repair and interior lighting issue to be fixed. I paid a lot of money between these to issues being fixed. When I got my car back withing a Radiator repair and interior lighting issue to be fixed. I paid a lot of money between these to issues being fixed. When I got my car back withing a week all of a sudden my AC starts blowing hot air. Mind you they had to disconnect the ac system (remove the refrigerant) disconnect the compressor and other components to remove the Radiator. They said their work came with a 2 year parts and labor warranty. Now that my ac is blowing hot they are saying that they did not cause that to happen. And want even more money to fix that issue. I asked for the fault codes that they scanned when it came in and the ones after the repair and they provided none. They told me it was a bad compressor. I asked if they had disconnected the battery prior to any repairs they said not. I asked for a detailed diagnostic of the ac system to include the compressor and got a basic diagnostic which as you guess ruled out the issue coming from them. The ac would blow hot air for like 1 -2 weeks then blow cold for like 1 month only to blow hot air again. I do not feel comfortable bringing my car back into this shop since they do not seem to stand by their work and make their customer whole. The second time I brought my car back to this shop for the so called complete diagnostic, when my service advisor opened my door to deliver my car back to me my driver side seat control module was broken. I asked how did that happen and he said that they took pictures of the car prior to putting it in the shop and that he would check his pictures. All of a sudden that is one of the things they did not have pictures of. They said they would fix it but I dont know if I can trust them. More

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They were great as usual. Glad I could get a loaner. The job was done really fast. Glad I could get a loaner. The job was done really fast. More

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We paid to have our car detailed. We get the car back, and the car is not cleaned or detailed well at all. The dealership reaches out to correct. We reschedule a car detail. They deta We get the car back, and the car is not cleaned or detailed well at all. The dealership reaches out to correct. We reschedule a car detail. They detail the interior (ok at best for what we paid), and the outside of the car was not washed. If there’re detailing the interior, one would expect at least the outside to be washed. From the Service Manager, this is a known issue. Won’t be going back at all, as this wasn’t the first occurance. More

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Great service the staff is great and very friendly, , knowledgeable and courteous. Quick and easy! knowledgeable and courteous. Quick and easy! More

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I have never seen a more disorganized operation from beginning to end. I brought car in for a recall, scheduled a day in advance on line as per their instruction for what was a one hour job. I get the beginning to end. I brought car in for a recall, scheduled a day in advance on line as per their instruction for what was a one hour job. I get there and they multiple lines of cars waiting. They approach me and I now am told they are keeping the car overnight and can't have a loaner as they need five days notice. That eventually turns into them finding an oil leak, very minor, but for $250 they'll investigate. The leak is found after they start working on the car which is concerning. I shared my concerns and then receive a call the next day to discuss them at which time I am told the car is ready for pickup noting the oil leak was minor and not a concern. I go to pick the car up and am waiting 20 minutes to get the car. Will never bring my car here again, rather drive an additional 20 minutes and take it to another BMW dealership. I did get a text after my phone call on picking up the car telling me that if I failed to return the loaner I could be charged a fee. What loaner???? Automated text message but still a bit ridiculous given I was denied the loaner. Never again..... More

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I would rate them a half star if I could. So much for BMW service going over and above. We received a coupon for a $399 break special that included rotor resurfacing. Please keep in mind tha So much for BMW service going over and above. We received a coupon for a $399 break special that included rotor resurfacing. Please keep in mind that our break pads were still in good working condition with no grinding or squeaking. When we arrived, we were told that they wouldn’t resurface our rotors instead could only replace them due to the amount of time on resurfacing machine (not sure what that matters to us as long as it’s successfully done). In the last 6 weeks, we’ve brought the car in twice, once for an oil change this last time for the break repair. Each time, less than essential services were completed. My washer fluid was not topped off with my oil change and a key battery alert has been on my car the last few times I’ve had it in but there has been no offer to replace the battery. I was also upsold upon purchase and had the “ding” insurance added but there has been no offer of repairing any door dings or any other service that would not require a charge. It’s really disappointing because I love my BMW but the service beyond sales is less than adequate. My husband says we’ll never purchase from this dealership again and going back to Lexus where the service never disappoints. More

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The dealership is Outstanding from the sales rep. Cayden to the Sales Manager and let's not forget about Lauren in Service. The entire experience was very pleasant Cayden to the Sales Manager and let's not forget about Lauren in Service. The entire experience was very pleasant More

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Absolute perfection! We received exactly what we were hoping for from Hospitality to a great deal on a vehicle. Thank you Joshua Roberts and the gentleman that helped my We received exactly what we were hoping for from Hospitality to a great deal on a vehicle. Thank you Joshua Roberts and the gentleman that helped my Wife with the odd and ends of her car, Schaffer. More

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