Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Principle BMW of San Antonio
San Antonio, TX
1,310 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Filter Reviews by Keyword
By Type
Showing 1,310 reviews
December 09, 2024
The rating is for the tactics used by the used car sales manger. Took almost 2hrs of sitting down and going back and forth with the sales assistant to the sales manager to reach a price. Couldn’t come to an manger. Took almost 2hrs of sitting down and going back and forth with the sales assistant to the sales manager to reach a price. Couldn’t come to an agreement. Only $500 off and we would have bought. Informed them that we’d think about their last price provided over the weekend and get back to them Monday. On Monday 9am we asked if they could come down that $500. They took 4hrs to reply, then increased the price another $1000, stating Saturday’s price was a one time offer. Which was never mentioned on Saturday. Poor customer experience. More
by Bulldog
Employees Worked With
Oscar Garcia, Kevin Fitzgerald
December 04, 2024
The team was very customer service focused and made sure I was taken care of whether i stayed at the dealership or needed a ride. The waiting area was spacious and great for getting work done. The text co I was taken care of whether i stayed at the dealership or needed a ride. The waiting area was spacious and great for getting work done. The text communication from the garage was refreshing to let me know what the status was of my vehicles service. This dealership is highly recommended! More
by zues447
Employees Worked With
Paul
December 04, 2024
Mike Doud made my headache of buying a car so less anxious with how patient he was. There was no pressure place and he remained professional and personal throughout. Thank you again for your help. anxious with how patient he was. There was no pressure place and he remained professional and personal throughout. Thank you again for your help. More
by akjazzyj
Employees Worked With
Mike Doud
November 28, 2024
Awesome dealership. Mr. Gabriel Martinez helped a lot with the purchase of my vehicle. I wanted to order a custom M240i and my local dealership was unable to order it an Mr. Gabriel Martinez helped a lot with the purchase of my vehicle. I wanted to order a custom M240i and my local dealership was unable to order it and was taking a long time. Mr. Martinez went above and beyond to answer all my questions regarding the ordering process and purchasing the car. This was actually the first time I purchased a car from an agency and honestly it was an amazing experience. They took good care of me. More
by irvingsalinas
Employees Worked With
Gabriel Martinez
November 28, 2024
Great service, great results, no complaints. The team here really does their best to make the unfun process of having work done to your car a little less unfun. The team here really does their best to make the unfun process of having work done to your car a little less unfun. More
by Danny C
Employees Worked With
Juan Cantu
