Principle BMW of San Antonio

Principle has great customer service. Their communication and upbeat attitude make for a pleasant experience. Their communication and upbeat attitude make for a pleasant experience. More

Our sales person was great, Adam Castillo. Took time to make us welcome, demonstrate car features and even followed up with us following purchase. Took time to make us welcome, demonstrate car features and even followed up with us following purchase. More

The service advisor told my father a hydraulic motor mount in his x3 was bad the written estimate said the vehicle had a suspension issue I’ve never heard a motor mount described as a suspension compone mount in his x3 was bad the written estimate said the vehicle had a suspension issue I’ve never heard a motor mount described as a suspension component, suspension of the motor right! They wanted 3000 to change the mount the cost of the part at dealer is 153.08. My father is retired air craft mechanic serviced by n airforce over 25 yrs plus has worked for Boeing, Lockheed & Rathion. He builds custom hot rods now since he’s retired has completed full restorations n several 50’s area Chevys upgrading the suspension & henhouse nes with Corvette C-5 & C-6 components. I’m a metal fabricator, have worked on everything from DC-8 to Ducati Monster. I’ve wrenched my whole life I own a M-6 that I’ve customized many things from remapping ecm doing deletes to remapping my SMG torque shift ranges. Both of us are very capable of pretty much anything. He was insulted by the way this dealership was out right trying to scam him & the way the adviser was acting like he was the town idiot not to agree to the work. So long story short I ordered both mounts we replaced them. There was nothing wrong was th the mounts. They were exactly what he same as the new ones. Beware of the xx the advisors try to sell you. Just because we have the money to drive the best on the road doesn’t mean you’re dealing with something some overly paid guy that will just agree to anything the dealer advisor says needs to be done. Always question & know what you are being charged for. They even had more dad watch some video explaining something about the mount had some kinda indicator that says it bad that was xx too. Good luck if you’re dealing with service there. More

Good service bit macanic never updates the next oilchange on screen but that's it on screen but that's it More

Great support and personable support by Rene and whole team at the dealership. They made the buying process as reasonable as possible, addressed all our concerns, and met our desires. Highly recommended team at the dealership. They made the buying process as reasonable as possible, addressed all our concerns, and met our desires. Highly recommended! More

Excellent service and selections of cars, just recently purchased my 6th BMW . I love them. New facility is superb .Don Wilkinson is my go-to guy for great sales and service purchased my 6th BMW . I love them. New facility is superb .Don Wilkinson is my go-to guy for great sales and service More

Good experience and I enjoyed the customer service provided by the knowledge the sale's lady provided. provided by the knowledge the sale's lady provided. More