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Principle BMW of San Antonio

San Antonio, TX

Overview
Reviews
Vehicles
4.6
1,312 Reviews
Call Dealership (210) 732-7121
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15507 I-10 West

San Antonio, TX

78249

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Showing 1,312 reviews

December 26, 2024

The purchase experience was excellent from beginning to end. Oscar and Paul were very responsive and knowledgeable. More

by Delwin C
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Oscar Garcia
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Dec 27, 2024 -

Principle BMW of San Antonio responded

Hi Delwin, we're happy you found our staff to be so supportive during your experience here at Principle BMW of San Antonio. Please let us know if there is anything else we can do for you; we are more than happy to help!

December 24, 2024

Anthony Baerga’s service team has great Communication skills. Tech team is excellent in efficiency. More

by joanstraub
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michol, Anthony Baerga
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Dec 25, 2024 -

Principle BMW of San Antonio responded

Hello Joanstraub, thank you; we appreciate your feedback! Please let us know if there is anything else we can do for you; we are more than happy to help!

December 21, 2024

My service advisor Andrew Hanna was very helpful and kept me informed on the process and status of my vehicle service. More

by charrison197
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Andrew Hanna, Theresa Vincent, Edgar Irizarry
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Dec 25, 2024 -

Principle BMW of San Antonio responded

Hi, thank you for your kind review; we are happy to pass along your comments to the team here at Principle BMW of San Antonio! Please let us know if there is anything else we can do for you; we are more than happy to help!

Dec 26, 2024 -

Principle BMW of San Antonio responded

Hi, thank you for your kind review; we are happy to pass along your comments to the team here at Principle BMW of San Antonio! Please let us know if there is anything else we can do for you; we are more than happy to help!

December 21, 2024

Happy except my bright lights do not stay on. This was not a problem when I brought it in last week. There was a problem with how my left light was put in previously, it I do not know how they m More

by Carolyn.boller
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Anthony Baerga
Report | Print
December 21, 2024

Excellent service department they are very accommodating the service advisor was pleasant to speak to More

by jljjgarcia4
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rebecca Martinez
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Dec 22, 2024 -

Principle BMW of San Antonio responded

Hello, we appreciate you taking the time to leave us this feedback. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

December 20, 2024

They are scammers. They didn’t even inspect my car saying need to change the hall engine. Guess what?. The repairs cost more than the car value . They even asked me if More

by Yassine
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Andrew
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December 20, 2024

Seems there's no quality assurance check on my vehicle after being serviced! Had my vehicle returned several times for maintenance not being done completely and not being done fully. I will not return to More

by rrgoatster
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
My Service Advisor, Gilbert Vasquez was top notch! Always professional, courteous, respectful, and attentive to my concerns. Thank you very much Gilbert!, Albert Saenz
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December 13, 2024

wait time for service on my front brake pads was sufficient. Tracking quote received while waiting indicating needed service done previously this year was required again. I am still awaiting a foll More

by Yulonda
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rebecca Martinez was extremely helpful
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Dec 20, 2024 -

Principle BMW of San Antonio responded

"Thank you for bringing this to our attention. We apologize for any inconvenience and have followed up with our team to ensure prompt communication and transparency in the future. Thank you for choosing our business for your brake service needs."

December 13, 2024

The service process was fairly easy going for a first-timer drop-off/loaner vehicle exchange. I especially liked the video the service tech provided, showing me wear and tear items and their curren More

by brentington
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brendon Cassil
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Dec 14, 2024 -

Principle BMW of San Antonio responded

Hello Brentington, we appreciate you taking the time to leave us this feedback. Please don't hesitate to reach out if there's anything additional we can do for you.

December 12, 2024

Excellent response to all concerns. and very customer focused. Efficient in delivery of service. Highly recommend. More

by Sdpula
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Gamboa
Report | Print
Dec 14, 2024 -

Principle BMW of San Antonio responded

Hello, we are very happy to have provided you with such a positive experience! If you have any further questions, please give us a call. We're always happy to help! Take care!

Dec 15, 2024 -

Principle BMW of San Antonio responded

Hello, we are very happy to have provided you with such a positive experience! If you have any further questions, please give us a call. We're always happy to help! Take care!

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