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Principle BMW of San Antonio

San Antonio, TX

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Employees
Reviews
Vehicles
4.6
1,432 Reviews
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15507 I-10 West

San Antonio, TX

78249

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Showing 1,432 reviews

June 25, 2025

Excellent customer service with timely communication keeping us updated with status. Highly recommend John Gamboa service manager and dealership for service on your BMW. Thank you! ⭐️⭐️⭐️⭐️⭐️ More

by tx.senorita
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mohammad Dmour
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : John Gamboa
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June 25, 2025

Don Wilkinson did an amazing job ordering my new 2026 X5. He made the transfer of my lease very easy and delivered a new custom order very timely More

by jjfarris494
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Mohammad Dmour
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Don Wilkinson
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June 25, 2025

I can’t rate BMW Principe any higher! Thank you, Don Wilkinson and the entire team for superlative service, follow up and excellent guidance. We were beyond impressed with your knowledge More

by hilary.weinstein
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Mohammad Dmour
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Don Wilkinson
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Jun 26, 2025 -

Principle BMW of San Antonio responded

Hi, we're so glad that we were able to go above and beyond your expectations! Please don't hesitate to reach out if there's anything additional we can do for you.

June 24, 2025

I had the best experience that I ever had at a dealership. Great customer service outstanding and well organized facility. 5 stars to Richard More

by Cynthia
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Richard Marrero
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Jun 27, 2025 -

Principle BMW of San Antonio responded

Hello Cynthia, we're happy you found our staff to be so supportive during your experience here at Principle BMW of San Antonio. Please let us know if there is anything else we can do for you; we are more than happy to help!

June 24, 2025

Paul was the best, so helpful and great communication. Very satisfied with all the work done and the speedy process. More

by msLeanio
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Paul Gallardo
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Jun 27, 2025 -

Principle BMW of San Antonio responded

Hello, we're happy you found our staff to be so supportive during your experience here at Principle BMW of San Antonio. We are always more than happy to assist you if anything else comes up. Take care!

June 23, 2025

Some of the best service experiences I’ve ever had at this location. Appointment time met service advisor kept communication and got vehicle back in a timely manner. More

by Dstimely
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ryan Mararac
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Jun 27, 2025 -

Principle BMW of San Antonio responded

Hi Dstimely, we are very happy we could provide you with a positive experience! We are always more than happy to assist you if anything else comes up. Take care!

June 23, 2025

Excellent and Courteous Service, especially Rolando Rocha and Bremen, the Service Representative! They went above to provide Excellent Service!! More

by gmartinj683
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mohammad Dmour
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Breden
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Jun 27, 2025 -

Principle BMW of San Antonio responded

Hello, we are very happy we could provide you with a positive experience! We are always more than happy to assist you if anything else comes up. Take care!

June 16, 2025

Pete , our sales Representative, was outstanding with great communication skills and extreme professionalism. Highly recommend Pete when shopping for a BMW in San Antonio. More

by Thetford.john
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Pete
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Jun 17, 2025 -

Principle BMW of San Antonio responded

Hi, we're glad to hear we delivered such a great experience. If there's anything further we can do for you, we are happy to help!

June 16, 2025

The people there are good at what they do, very professional and friendly, they offer transportation to its customers if your car is not ready on time, clean eating area where you can watch sports More

by donraypetty
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mohammad Dmour
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jun 17, 2025 -

Principle BMW of San Antonio responded

Hi, thank you again for taking the time to let us know how we did. We hope you have a great day!

June 15, 2025

The location is clean and sales person (Taylor Reeves) was outstanding and has full of knowledge More

by Tim
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Taylor Reeves from sales
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Jun 17, 2025 -

Principle BMW of San Antonio responded

Hi Tim, thank you for your kind review; we are happy to pass along your comments to the team here at Principle BMW of San Antonio! We are always more than happy to assist you if anything else comes up. Take care!

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