Prince Frederick CDJR

very clean waiting area and friendly staff. job was done in about an hour. Thank you job was done in about an hour. Thank you More

Wonderful experience! Jesse and Chris took great care of us in the purchase of our new Jeep. Thank you! Jesse and Chris took great care of us in the purchase of our new Jeep. Thank you! More

Jennifer is the best service manager I have worked with. I aways enjoy her professionalism, service, and friendly manner. I aways enjoy her professionalism, service, and friendly manner. More

Great service, repairs always top notch, cares about their customers, alway willing to work with customers their customers, alway willing to work with customers More

Great customer service, Jennifer is Great! I have no complaints and definitely would recommend Prince Frederick CDJR work service and sales. I have no complaints and definitely would recommend Prince Frederick CDJR work service and sales. More

Great selection. Answered all of my questions and concerns. I bought a great truck at a great price! This place is awesome!!! Answered all of my questions and concerns. I bought a great truck at a great price! This place is awesome!!! More

Good front deck support brake job done on time. Deck stayed late to receive car. Good experience!! Deck stayed late to receive car. Good experience!! More

Robbie was great! He was very knowledgeable when answering questions about the jeeps i was interested in. He was very knowledgeable when answering questions about the jeeps i was interested in. More

I purchase 5 vehicles from Prince Frederick Dodge. That is all I need to said. That is all I need to said. More

It’s with great dismay that I’m here leaving a negative review of your establishment. We chose this dealership due to its high review/praise of work and customer service. Unfortunately this is not what we review of your establishment. We chose this dealership due to its high review/praise of work and customer service. Unfortunately this is not what we received. Long story short we took our vehicle (Pacifica Hybrid) here multiple times to fix a check engine light. Work was completed and money was paid but the problem still persisted. We took the vehicle to another Chrysler dealership where they found the problem. Turns out your dealership missed the problem and or caused the problem. This was explained to us by the new dealership as well as the warranty company. Upon hearing this news we reached out to you to help make this situation right. Unfortunately we were met with hostility, anger, and immaturity from several members of your management team. Excuses upon excuses to the point where we as the customer were blamed for your inefficiency. Very unprofessional and disappointing for a business who receives such high praise. Look we all make mistakes. It’s nothing personal. As a business it’s up to you to provide good customer service and not take things like this personally. Your actions show your true colors in tough situations such as this. Instead of showing empathy, compassion, and professionalism you chose the opposite. Very disappointing and disheartening. In the end we had to contact Chrysler Cooperate for help. They agreed with us and put the full blame and fault on Prince Frederick Chrysler Jeep Dodge RAM. We hope this review helps others make a good informed and educated decision about who they are really doing business with. More