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Preston Chrysler Dodge Jeep Ram of Dover
Dover, DE
167 Reviews
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167 Reviews of Preston Chrysler Dodge Jeep Ram of Dover
January 02, 2022
I had an engine light come on twice in two weeks. The second time the dealer told me that the issue was due to a lanyard on gas cap. They charged me 99 dollars for that and the car is under warranty. I’m second time the dealer told me that the issue was due to a lanyard on gas cap. They charged me 99 dollars for that and the car is under warranty. I’m a small town where you have opportunity to do repeat business with the dealer I felt the charge was petty. Not impressed with this dealership. More
by Na
Employees Worked With
Ben
December 28, 2021
I had a problem with the radio in my 2014 Durango. They replaced the radio, but there was a problem receiving the XM channels. I checked it out with XM, but they couldn't get it to work. I took it back to replaced the radio, but there was a problem receiving the XM channels. I checked it out with XM, but they couldn't get it to work. I took it back to the dealership. They ran multiple tests trying to get it to work. The last test showed that the new radio was defective. They ordered another new one and replaced it quickly. I contacted XM, and they had my service working in a few minutes. Thanks for sticking with me and resolving the issue so quickly. From problem to solution was less than a week. More
by dlb101don
Employees Worked With
Service writers
December 23, 2021
I have been using Holden Dodge for Maintenance work on all my ram/jeep/dodge products for 18 years! Over the last several years the maintenance team has gone down hill. Why is the consumer informing the all my ram/jeep/dodge products for 18 years! Over the last several years the maintenance team has gone down hill. Why is the consumer informing the dealership of an extended power trane warrenty that covers the components quoted as bad in my vehicle? Had I not done the research i would have paid 2k in parts and labor for something that is covered by the power train warranty! Also, i recently took my ram in for an oil change/tire rotation and it looked as though the tires had not been rotated even though i was charged for the service! I have no proof they were not rotated other than the left side tires still had the curb wear from rubbing against the curb in front of my home! Next visit the tires will be marked to ensure i am not getting cheated! I no longer buy my vehicles from holden as i feel they do not have my best interest as a consumer in mind! Hard to argue that fact as they failed to try and save me money on my current maintenance issues! More
by bschmidt774
Employees Worked With
Skip
December 19, 2021
Excellent service as always. They contacted my extended warranty and it covered a portion of my bill. Special thanks to Ben who keep me updated on status of my car. Thank you. warranty and it covered a portion of my bill. Special thanks to Ben who keep me updated on status of my car. Thank you. More
by Delores1028
Employees Worked With
Ben
December 12, 2021
Cody was amazing to work with. U wanted to be at a certain price point and he helped me work up several scenarios until I was comfortable with the payments. He answered my texts in a timely manner, ev certain price point and he helped me work up several scenarios until I was comfortable with the payments. He answered my texts in a timely manner, even when it was late or he was off. The entire team were very friendly and made the entire buying experience pleasant. I highly recommend them. Holden is a family run, honest business and it shows! More
by Jasonandlaura
Employees Worked With
Cody
December 11, 2021
My Holden Dodge experience was great! From start to finish the purchase was seamless. I appreciate the friendly service. Thank you for your help and look forward to doing future business with their tea finish the purchase was seamless. I appreciate the friendly service. Thank you for your help and look forward to doing future business with their team! More
by Colby
Employees Worked With
Mark and Leo
