Premier Subaru

I would actually rate the service with Zero Stars because my car received Zero Service. Five hours after dropping off my vehicle (for 90K mile service) I was informed that no work had been performed and no my car received Zero Service. Five hours after dropping off my vehicle (for 90K mile service) I was informed that no work had been performed and no work would be performed this day. The staff offered to perform the 90K mile service the next day but I could not adjust my work schedule simply because the service department is incompetent, failed to properly manage their workload, or deliberately overbooked (which resulted in my car not being serviced). More

Had a great experience with Matt at Premier Subaru, everyone was kind and extremely helpful. everyone was kind and extremely helpful. More

Seem to be up front with customers Always available to answer questions In the past the service has been very good and availability is quick answer questions In the past the service has been very good and availability is quick More

Hassle and pressure free experience. Courteous and knowledgeable staff. A pleasure to have the help of Matt Keeney, Andi Vilches and Rodney Pomerleau with my new auto purchase. Courteous and knowledgeable staff. A pleasure to have the help of Matt Keeney, Andi Vilches and Rodney Pomerleau with my new auto purchase. More

Very positive experience! Second vehicle my family has purchased from Premier Subaru and could not be happier. Staff were accommodating, professional, and friendly. When it co Second vehicle my family has purchased from Premier Subaru and could not be happier. Staff were accommodating, professional, and friendly. When it comes time for a new vehicle, we will be coming back to Premier. More

Andi was wonderful helping me with the computer screen. VERY patient and knowledgeable! She gets a 5 star rating from me. Margie VERY patient and knowledgeable! She gets a 5 star rating from me. Margie More

Came in for test drive and everyone was so helpful. Jeremy helped us through the process and made us feel very comfortable, keep up the good work team PREMIER Subaru. Gonna enjoy our 2023 Forrester Jeremy helped us through the process and made us feel very comfortable, keep up the good work team PREMIER Subaru. Gonna enjoy our 2023 Forrester More

The best dealership I’ve ever been to. Matt is awesome. Every one so friendly. Matt is awesome. Every one so friendly. More

I recently had an unfortunate experience with Subaru Dealer in Branford,CT that I feel compelled to share. The level of service provided was simply unacceptable. The staff exhibited a consistently bad a Dealer in Branford,CT that I feel compelled to share. The level of service provided was simply unacceptable. The staff exhibited a consistently bad attitude, displaying rude manners and a shocking lack of professionalism. From the moment I stepped foot into the dealership, I was met with dismissive behavior and a palpable air of superiority from the staff. Instead of feeling welcomed and valued as a customer, I was made to feel like an inconvenience. The interactions were marred by a lack of basic courtesy and respect. What was most concerning was the evident lack of education and training of the service manager. It was apparent that he waqs ill-prepared to handle even the most basic customer inquiries. Instead of providing helpful and accurate information, they seemed more interested in rushing through interactions or deflecting questions altogether. Overall, my experience with Subaru Branford CT dealer was nothing short of disappointing. It's disheartening to see such a disregard for customer service and professionalism in an establishment that should prioritize customer satisfaction. I would caution anyone considering doing business with them to proceed with extreme caution. More