Taylor Frawley

Seem to be up front with customers Always available to answer questions In the past the service has been very good and availability is quick answer questions In the past the service has been very good and availability is quick More

Helpful 0

Report | Print

Very positive experience! Second vehicle my family has purchased from Premier Subaru and could not be happier. Staff were accommodating, professional, and friendly. When it co Second vehicle my family has purchased from Premier Subaru and could not be happier. Staff were accommodating, professional, and friendly. When it comes time for a new vehicle, we will be coming back to Premier. More

Helpful 0

Report | Print

Came in for test drive and everyone was so helpful. Jeremy helped us through the process and made us feel very comfortable, keep up the good work team PREMIER Subaru. Gonna enjoy our 2023 Forrester Jeremy helped us through the process and made us feel very comfortable, keep up the good work team PREMIER Subaru. Gonna enjoy our 2023 Forrester More

Helpful 0

Report | Print

DO NOT RECOMMEND! worst dealership. i bought a crosstrek in 2023 and had a wonderful experience with taylor. after i got home my car was making noise while breaking. worst dealership. i bought a crosstrek in 2023 and had a wonderful experience with taylor. after i got home my car was making noise while breaking. i called the dealership and was told to bring it in to be looked at. they said there was nothing wrong and i was sent away. the noise got louder before i made it home that same day. i got my car looked at by my own mechanic and was told my breaks and rotors were warped from over heating. i call the dealership back and told them what my mechanic said. they were willing to take a second look and replace them… maybe. i got my car towed back to the dealership and was told they only replaced my front rotors and break pads. i told them to replace them all like my mechanic recommended. brian told me my mechanic was just trying to scam me and was lying to me to make money off of me. he also was aggressive on the phone when i explained the full story and what my mechanic said. he refused to listen to my concerns and told me that my car was being sent back to me anyway. i then contacted taylor, who had sold me the car, and she helped me get my car looked at a second time. by that time i had left a review like i am now about what ive said above. Brian then called me and told me they wouldn’t help me unless i deleted the review. i deleted the review and scheduled my second appointment. when i scheduled with the service team, they answered all my questions and listened to my concerns. everything was good but the day of my appointment brian called me to let me know my appointment was canceled and if i wanted to know more i should call him. so i did, and he told me bc of the review that i was not someone they wanted in their dealership and i was no longer allowed to have my car serviced there. i paid for a warranty and the car wash/oil change package. i was told i can’t get refunded for it and i can’t use it at other subaru dealerships. i called and emailed for any information and no one ever answered my calls or emails. i got a case started with the dmv and they claimed they were responding to me the whole time. i tried to reach out to see if they had the wrong contact info but still nothing. this dealership has multiple complaints involving similar situations like mine. wonderful staff but terrible management. if i could give zero stars i would. More

Helpful 0

Report | Print

Nice and clean, very good and helpful costumer service, everyone is so friendly, they make us feel as part of the premier family, we will come back in the future everyone is so friendly, they make us feel as part of the premier family, we will come back in the future More

Helpful 1

Report | Print

Beautiful new building. Everyone is super nice, from salespeople to managers. Dmitriy , our sales consultant, was very knowledgeable and funny and entertaining. Honestly, I' Everyone is super nice, from salespeople to managers. Dmitriy , our sales consultant, was very knowledgeable and funny and entertaining. Honestly, I've gotten locked into a dealership in the past attempts to buy a car, but this one left me wanting to be friends with everyone! On top of that, this is a non-commission dealership, so the salespeople get paid whether or not you buy a car. No pressure! More

Helpful 2

Report | Print

Buying from Premier Subaru was easy and fun. Michael, Taylor and Parker wert terrific! and made it fun to buy our new car. We love our Subaru Ascent! Michael, Taylor and Parker wert terrific! and made it fun to buy our new car. We love our Subaru Ascent! More

Helpful 0

Report | Print

Everyone was very attentive from the moment we walked in the door to the day we picked up the car. Matt, Eleanor and Andi are standouts! the door to the day we picked up the car. Matt, Eleanor and Andi are standouts! More

Helpful 0

Report | Print

Michael Vitolo was great to deal with, very helpful and prompt. Overall dealership was very good. prompt. Overall dealership was very good. More

Helpful 0

Report | Print

My first time buying a car and I had the pleasure of working with Matt. He is honest, helpful and very informative. If you are looking for a vehicle I highly recommend you go see Matt. working with Matt. He is honest, helpful and very informative. If you are looking for a vehicle I highly recommend you go see Matt. More

Helpful 0

Report | Print