Premier Nissan of Stevens Creek

Worst experience with service team-Not professional at all I bought a 2014 Nissan Pathfinder back in November (from Nissan Stevens creak), few months back a had an issue where the internal display lights will I bought a 2014 Nissan Pathfinder back in November (from Nissan Stevens creak), few months back a had an issue where the internal display lights will not turn on. I brought it in, Service department kept it for 2 days. They called me saying that the issue has been fixed. The same night when i brought the car back, we ran in to the same issue. I took the car back to the dealership and advised them that its the same issue. They kept the car again for a day and said it fixed the next day. after couple of days we ran into the same issue again. I was not happy at all with the service team and have no confidence in them any more. I tried complaining about this to Rick (Service Manager) but he was not courteous at all. One of the most unhelpful person i have ever interacted with. At the time dealership manager was Terry Essary, he reached out to me and said he will take care of this personal but i never heard back from them. Recently i had an other incident, where the the staff was very rude to us and when we spoke to the server manager (Rick) he was extremely rude again. We will never be going to this dealership again. More

Quality Sales and Services Thanks to Hossein,vs Hai Trinh Internet Manager of Nissan Stevens Creek for their excellent sales and services.I`m also impressed with their prompt de Thanks to Hossein,vs Hai Trinh Internet Manager of Nissan Stevens Creek for their excellent sales and services.I`m also impressed with their prompt delivery of my brand new car.!.. More

LIARS! These people are liars! Binh Benny sold me a 2016 Dodge Dart lied to my face and said that it was the original key. The next morning when I go to star These people are liars! Binh Benny sold me a 2016 Dodge Dart lied to my face and said that it was the original key. The next morning when I go to start up my car the engine does not turn over! I turn the wheel, step on the gas pedal, pull the gear shift, and then the car starts! This is a brand new car with a clean carfax and 1 previous owner! I talked to Toan and RJ they said that they would help me out and compensate me for the key, and 2 months later, 2 visits, countless phone calls no one has yet to help me. I also talked to a guy named Sam and he promised to give me a call back and help me, he hasn't done anything. I emailed the General Manager Karie Yost, she hasn't responded back to me! Do not buy a car from this paper, after they get you in a vehicle they do not want anything to do with customers, and they are inconsiderate, lazy, and a dealership full of liars! More

worst service by Finance people here at Stevens creek Nissan Worst service by Finance people here, do not buy any service/extended packages from them. Horrible customer service by Finance person Toan Tran and Ro Worst service by Finance people here, do not buy any service/extended packages from them. Horrible customer service by Finance person Toan Tran and Robert Jones (RJ). At the time of Vehicle purchase,Toan Tran sold me premium extended service plan but checked on "basic" check box in the contract document. When I realized the mistake done by him, I went and asked for cancellation, Toan agreed it was his mistake and said he will cancel with 100% refund. Even after 6 months of repeated emails, phone calls, voice mails, they didn't give me the full refund. Finally, talked with RJ last week, he took all details and said Toan will call me within 3 days with status update...its more than 5days..no call. In last 3 months, I have called them more than 20 times and left voice message, sent several emails ..they don't bother to call back. Worst experience ever. Very very unprofessional. Never ever deal with these robbers. More