perfect example of bait and switch. Submitted quote inquiry on a SPECIFIC model, Color, and Options. Went to the dealership, even test drive the EXACT vehicle which I was quoted on, with the person whom send me the quote over the internet. After I was ready to move forward with the purchase, sales manager comes out and goes, nope, this quote is not valid, and we can't sell you this vehicle. HERE is what you can purchase, at this price, on a trim that had WAY LESS options, and a color that is totally different than the one that the original deal was suppose to be on. Considering the fact that my mom needed to use the car the after and it was 4th of July holiday, I went on their website and found the one that sales manager tried to sell me listed on sale on their website (stock number matched), and sales manager had no option but process my transaction on the price which was advertised on their website. This is the most un-honest, bait and switch automotive purchase experience I've ever experienced, and this is coming from someone whom worked as an automotive sales consultant for a new car dealership that is not this one of course, for nearly 10 years. Avoid this dealership at all cost, unless management wakes up one day and decides to start doing business in an ethical manner, because they are having difficulties to sleep at night due to the methods that they been cheating people with.

0 stars. Very sleazy business practices from the folks on the buying team. We looked to sell a 2018 Ford Fusion, we filed a request with Kelley Blue Book where we outlined what we were experiencing with the vehicle (overheating + check engine light on). We were reached out by Steven’s Creek Nissan who, after test driving and reviewing the car with two different employees, made us an offer. We signed all the papers, wrote out a check to cover the remainder of the loan we were responsible for, and left. 10 minutes later they called and told us they had hooked up the car to the computer and realized it had a deeper issue and would not be moving forward with a deal they had already made. The following day we came to chat with the manager, Mac, who was incredible rude, condescending and dismissive. He accused us of lying and saying we did not what was wrong with the vehicle because it showed a previous scan (true, it had been scanned that day by Acura when they took a look. No one told us what was wrong with it). He called me “aggravating” because I was calling him out on his shady business dealings. He talked over us, interrupted, and had a nasty attitude once it became clear to him we had reasonable concern/questions. Needless to say, he was quite an unfortunate person to do business with. Honestly, I’m shocked a dealership can do business like this. They did not do their due diligence before making us an offer, and their mistake (which Mac agreed was their mistake) ends up costing us. It felt very predatory and super sleazy. I wish we had been less trusting. Do not take your business here.

Absolutely worst dealer! I just got out this Nissan dealer, I was so so disappointed. I don't want to give even one star rating (the minimum I can pick), if I have a choice, I want to give negative star. I leased a Nissan leaf and the lease will end soon, I decided to purchase it, I went to this Stevens Creek Nissan dealer to complete the transaction. I went there 3 times, talked to multiple people there, spent multiple hours and wait and wait...and full of lies... the third time today, they promised me to finish up everything quickly, but ends up asked me to sign a paper of "Nissan NMAC END OF LEASE CONTRACTUAL OPTION", however, on the save paper, they refused to give their (dealer's) signature. At the end, I got a copy with my signature there ONLY. Now, more funny things happened, they "suggest" me to go to a credit union to purchase my leased car, and asked me to leave their office otherwise they will call police!!! How can such a dealer exists in this world! this store should be closed! 2022/11/21: I have some update, which makes me fell even worse. Today I decided to call Nissan Finance, I received a letter from them reminding me the lease is going to expire soon. Since I will write a check to purchase the leased car, the process is extremely simply. I just need to mail them a form stating the odometer together with a check (just the amount already stated in lease contract, no any additional fee), that's it. So Stevens Creek Nissan made me going back and forth 3 times and spent hours waiting and talking, I guess they just want to make me pay this and that extra fee...at the end they gave up and "suggested" me to go somewhere else. At this point, they still decided to point me to the wrong way, they suggested me to go with a credit union rather contacting Nissan finance.

I went in to get an estimate for selling my used car after checking online at KBB. Found their customer service rep extremely rude and cocky. He probably was trying to suggest that KBB gave a very high estimate for the car. He pretended to come take a look at the car and at the onset started talking about how he’s not deducting anything for a peeled sticker. He was extremely dismissive and behaved as if I was there begging them to buy my car. I would probably never go back to this dealership in my life.

Terrible customer service. Randy Villasenor And his boss were the worse salesperson I have met in my life. Randy is so lazy that he parked the car in the front and told me to check it out by myself and went in to sit on his desk. His boss was equally arrogant. I decided to head to autobahn and buy a Mercedes Sprinter instead of their Nissan Cargo. Got a better value and great customer service.

Pretty horrible experience overall. They promised to buy my used Kia and deliver a check within 10 days to validate the title is clear of liens. Provided them a notarized letter from the bank, now they say they have to have the title in hand which will take 60 days. They won’t give me my car back or provide a check. Stay clear and don’t sell a car to these guys.