Premier Ford Lincoln

Fraudulent business practices I traded a BMW. They disposed the vehicle Did not return toBMW. They are frauds. I owe BMW 25 they stole the BMW. THIEVES CROOKS I traded a BMW. They disposed the vehicle Did not return toBMW. They are frauds. I owe BMW 25 they stole the BMW. THIEVES CROOKS More

robbed The first and last I will buy a automobile the worst experience I've ever had making purchase came in with treat as though I had nothing dishonest sta The first and last I will buy a automobile the worst experience I've ever had making purchase came in with treat as though I had nothing dishonest staff SHADY More

Not a pleasant experience They will tell you a claim has to be submitted to know if the repair is covered under warranty, they will tell you the repair should be covered: If i They will tell you a claim has to be submitted to know if the repair is covered under warranty, they will tell you the repair should be covered: If it's not covered you ( the sucker ) will pay us $200 regardless, The repair will not be covered, they will tell you it's $700 for repair you don't need, but if you get repair the $200 will be deducted from repair you don't need: Called Ford customer care and you wanna talk about useless, they agreed I was getting screwed by these lowlifes and recommended I get a second opinion, which would be another $200! What a joke. You're been warned. More

Nasty SOB's Nasty personnel refusing to service my vehicle since last year. Because I did not lease it from them. I called the main ford headquarters and was t Nasty personnel refusing to service my vehicle since last year. Because I did not lease it from them. I called the main ford headquarters and was told to bring it to Bay Ridge Ford because this was a rogue dealership.Bay Ridge Ford is now owned by the bank they told me and Are in transition and cannot offer loaner cars.Will never lease a Ford car again!! Stay away! More

Prompt professional service The salesman that I dealt with, Mr. Gabriel Guerrier, was willing to work with me to insure the car I bought was the one I wanted at a fair price that The salesman that I dealt with, Mr. Gabriel Guerrier, was willing to work with me to insure the car I bought was the one I wanted at a fair price that I could afford. More

REFUSING SERVICE JUST BECAUSE CAR WASNT PURCHASED THERE REFUSED SERVICE!!! if it will be a zero star I would have given it, just finished making my police reports on this dealership, I have an issue with my REFUSED SERVICE!!! if it will be a zero star I would have given it, just finished making my police reports on this dealership, I have an issue with my vehicle that I purchased less than two years ago from another dealership I've called them up to make an appointment, they told me to come in, I drove down a half hour to the dealership they took my car and started feeling out all the paperwork and then they asked me if I purchased the vehicle over there, the second I said no he jumped out of his chair said we do not have any appointments, he called in the manager the manager starter vebaly abusing me screaming you guys are morons, and he threw me out of the place I felt threatened felt like The Godfather movie I was surrounded by his coworkers I left and made a police report and made a ford negative review report, and will be contacting a lawyer. be aware stay away More

Mechanics refused to fix I guess one more bad review will not bother this team one bit. I took my lovely little grey escape to them to fix just the water pump. Just the water I guess one more bad review will not bother this team one bit. I took my lovely little grey escape to them to fix just the water pump. Just the water pump, because it was under warranty. And they refused after a week of holding my little grey baby HOSTAGE. Just to be told not only did they not do the work but they didn't feel like they should because it would break again. I understand dodging work and lazy performance. But above and beyond doing nothing. I just don't understand. Shame on you and your inability to get the job done. More

Untrustworthy, liar , and Useless Lies after lies I would never use there services again. They want your money and can't complete the job. He said the parts don't exist and another co Lies after lies I would never use there services again. They want your money and can't complete the job. He said the parts don't exist and another company got it. Useless More

Reckless, unprofessional, constant lies, and very crooked I Dropped off my car on 3/17/17 and was told I would received my car on 3/20/17. I came to have the heated/cool seats repaired (which was still under I Dropped off my car on 3/17/17 and was told I would received my car on 3/20/17. I came to have the heated/cool seats repaired (which was still under warranty) they suggested I also get a 50,000 miles oil change since I just hit the 50,000 mark which included inspection of tires and suspension rather than a normal oil change which I agreed too (a more expensive option). My car wasn't ready which was much of a big deal; however, I called the service department daily from 3/20-3/25 and was told different things daily in regards to my car. I was told either "It will Be ready today we just got the parts", "were fixing it as we speak" or "we'll call you right back". The car wasn't ready either day nor did I receive a call back. I didn't receive my car until on 3/27/17. After I called and express my frustration, where it was finally admitted to me the parts where finally coming in that (3/37/17) and it would be only a 20 min job. I was called about 1.5 hrs. Later to pick up my car. Initially when given a quote over the phone I was told the complete total was roughly $800, I was told to confirm the repairs with the last 4 digits of my social security number which was done; upon picking up my car I was now told the total was roughly over a $1000. When asked about this issue I received no rational explanation, when I tried to find some understanding and dispute the matter I was "told I'm not arguing with you". When my car was received there was a low tire pressure alert signaling on the car. In regard to the low tire press before leaving the dealership I expressed this issue and was told to drive the car about 1 mile and the issue would go away if not to call Back. I called back as soon an I got home a number of times, but was constantly put on hold, or sent to voicemail. Upon inspection of my car I noticed the rear passenger side tire was slight deflated. Since my calls weren't returned or answered I headed back to the dealership Also upon inspection of the tires and my car as a whole there were scratches on both of the car. Once I immediately returned I asked for the deflated tire to be inspected, which was shown to me, and I had tired rot on that tire. I asked how could something like this go unnoticed if the tires were inspected and rotated which I was told by the manager "that’s what I would like to know". The manager spoke to the mechanic who worked on the car and then claimed he called the union to make a complaint; however he only spoke to him and never even picked up a phone. I was told a need 4 new tires (which of course they suggested the most expensive tires). Although I was worried about my safety due to the condition of my tires I declined to have them changed there due to the negligence and not being trustworthy. I rather spend my money elsewhere. By not properly inspecting my tires, but indicating on the repair forms everything was ok my safety and life was put in danger due to their negligence and irresponsibly. Luckily I went back to have the tired inspected to find out its true condition. In regards to the scratches I ask them to provide their copy of the car inspection form of my car when the car was first brought in, which they wouldn't comply. I was told to go home and bring back my copy. While heading back home for the 2nd time I called Lincoln customer service to file a complaint, which they called the dealership and customer service asked me to return back to have the issue fixed. Upon my arrival they magically found their copy wish leaves me to think that they sent me home probably hoping I wouldn't return, or couldn't find my copy. They finally admitted that the Lift may have caused some of the scratches on one side, but denied the other scratches although the inspect slip showed no damage previously on the car in those spots. A weak attempt was made with a moist cloth to buff out the scratches, which barely did anything. I've been coming to this dealership since my purchase of the car in 2013 and the quality has been declining each visit; however this visit (my last and final visit) was one of if not the worst customer service experience I’ve ever had. I feel cheated and disrespected. More

SCAMMER DEALER. STAY AWAY... (If you need good Ford Lincoln mechanic or body shop, I suggest jose zamora auto repair and body shop 88-43 76 ave 11385.) I have premium warranty. (If you need good Ford Lincoln mechanic or body shop, I suggest jose zamora auto repair and body shop 88-43 76 ave 11385.) I have premium warranty. I brought my car for engine check light. Instead of finding the problem they found 1 inch crack on grill shutter (a body part upper side of the bumper) and prepared about $2000 bill. Of course I refused to pay for this ridiculous repair. So, I had to pay $260+tax for diagnostics. Basically, this is fraud. Stay away even you purchased your car from there or you have factory warranty. I'm sure they find something for overcharging. More