Premier Chrysler Dodge Jeep Ram of Harvey

Very poor communication and keeping customers informed. I scheduled an appointment two weeks out after speaking with a Service Associate. I listed all of the items needed for attention. It wasn’t a nor I scheduled an appointment two weeks out after speaking with a Service Associate. I listed all of the items needed for attention. It wasn’t a normal service. I had mechanical issues to address, some of which had previously been worked on at the very same dealership. They scheduled it as a normal service. resulting, my car sat for 5 days before anyone looked at it. I mentioned that I had a car rental and needed updates. I was given vague updates in terms of days. “1-5 business days” was the best I could get out of them. I alerted the manager of the communication issues and she questioned “why do I keep returning if the service is so bad?” Absolutely awful customer service. Rude manager. Uncommunicative personnel. It was like pulling teeth to get any information on my car. Will never return. More

Good service. Got right to the work and kept me informed. Called me soon as the work was done. Got right to the work and kept me informed. Called me soon as the work was done. More

I was very impressed with my salesman and his patience. He took the time to locate the color jeep I wanted. He took the time to locate the color jeep I wanted. More

The service was great and I would recommend and use again. The only issue that I had was that after my oil change, we realized by accident that the oil life hadn't been reset, which would have made a again. The only issue that I had was that after my oil change, we realized by accident that the oil life hadn't been reset, which would have made a big difference had we not realized it the next day and reset it ourselves. More

Fast, prompt service. . I usually go on Saturdays to get my oil change in and out. . I usually go on Saturdays to get my oil change in and out. More

Moe in Service was very helpful and patient with me -- his professionalism is greatly appreciated his professionalism is greatly appreciated More

Nick and Kevin are awesome and good at there job. Will buy again soon with them Will buy again soon with them More

They were very helpful,willing to give me the honest details before driving into town and great friendly service once at the dealership. details before driving into town and great friendly service once at the dealership. More

3 Picked up car on Tuesday, check engine light came on again Thursday. Brought car back in friday to have codes looked at. Was told to return Saturday at 7:30. Waited there until 12:30, was told that I ne again Thursday. Brought car back in friday to have codes looked at. Was told to return Saturday at 7:30. Waited there until 12:30, was told that I needed a part, and that the part needed to be ordered. A couple of minutes later was given me keys and told the car was fix, they had the part in stock. An hour later after leaving the dealership check engine light came on again for the same code that I had 'just got fix'. More

Staff had the vehicle I was looking for & held onto it throughout the weekend until my financing was complete. No haggle, stress free purchase. And they met me half way with the vehicle since I do not liv throughout the weekend until my financing was complete. No haggle, stress free purchase. And they met me half way with the vehicle since I do not live in New Orleans‼️ More