Premier Chrysler Dodge Jeep Ram of Harvey

New car sales It was a nice atmosphere and friendly employee . The experience was easy and less stress. I would recommend Ray Brandt Dodge for my family and friends It was a nice atmosphere and friendly employee . The experience was easy and less stress. I would recommend Ray Brandt Dodge for my family and friends More

2.5 hour oil change. I had been to Ray Brandt for warranty work before & had a pleasant experience so I decided to return for an oil change. I logged on to their site to u I had been to Ray Brandt for warranty work before & had a pleasant experience so I decided to return for an oil change. I logged on to their site to use online appointment scheduling. I scheduled an appointment Saturday the 24th @ 7am. I was the third vehicle in line waiting for them to open. The young lady that was checking me in asked why I was there, I informed her that I was there for an oil change and had made an appointment online. “Yeah we don’t accept appointments for oil changes. It’s first come first serve.” Was her response. I let her know that they might want to review the website then. I figured I only have a few people ahead of me. Won’t be too bad. I was wrong. I sat there for two and a half hours. No one gave me a heads up that I would be spending my entire morning there. The same service advisor came to me with the paper work and said “All done.” I said that it must be an amazing oil change to take 2.5 hours. Her response “Well we’re busy.” Dropped the paperwork on the counter and walked away. The cashier then looked at me and said “That will be $231.00.” I lost my mind slightly. She showed me the invoice and it did indeed come to that amount. I let her know how displeased I was with the entire experience. I was outraged. Elizabeth Torres is the name of the cashier. She was the ONE pleasant experience that day. She assured me that she would bring my concerns to management. I quite frankly thought , of course you will. Well ... she did. By the time I got home she had emailed me to let me Know that upon further investigation I was “grossly overcharged.” She processed a refund for half of what I paid. While Elizabeth was amazing, I will not be returning to this dealership in the future and will not recommend it to anyone. More

Love my Jeep! It may take some time to come to an agreement but, I left happy! My Jeep has everything I wanted plus extras which makes me even happier! It may take some time to come to an agreement but, I left happy! My Jeep has everything I wanted plus extras which makes me even happier! More

New or used vehicle I’ll say that the attention I received over the phone was delightful and courteous , also when I arrived at the dealership, Kierra Thomas greeted me I’ll say that the attention I received over the phone was delightful and courteous , also when I arrived at the dealership, Kierra Thomas greeted me with a smile, from that point I felt that I was in good hands, it was an encounter that I can give a FIVE STAR for the attention she gave me throughout the whole process !! More

Great upgrade experience. Great all the way experience from sales to test drive to financing to closing. Great team effort to listening to what I wanted in a vehicle and then Great all the way experience from sales to test drive to financing to closing. Great team effort to listening to what I wanted in a vehicle and then getting it for me. More

Excellent Thx for giving me a smooth ride!! This is my second vehicle from this location and I can say that I'm very pleased with my truck. Thx for giving me a smooth ride!! This is my second vehicle from this location and I can say that I'm very pleased with my truck. More

First new car My experience with the everyone at your dealership was a great experience. Ms Thomas was a excellent salesperson who had extensive knowledge of the p My experience with the everyone at your dealership was a great experience. Ms Thomas was a excellent salesperson who had extensive knowledge of the product. Andwas very patient with explaining everything to me, since this was my first time buying a new vehicle. She walked me thru the process with ease. And I greatly appreciate her knowledge,experience and professional attitude And I have the same to say about Mr.Brunet. He was also very knowledgeable and very patient when explaining all of the paperwork to me. They truly made my first new car purchase easy and a great experience More

Very good The service provided was very good. My wife arrived early and she was able to wait on the vehicle in the very comfortable waiting area. The service provided was very good. My wife arrived early and she was able to wait on the vehicle in the very comfortable waiting area. More

Customer Care Barry and Freddie really strive to take care of their customers. It was a pleasure doing business with them. I will recommend my friends and family to Barry and Freddie really strive to take care of their customers. It was a pleasure doing business with them. I will recommend my friends and family to them as well. More

Power Running Boards Took Awhile For My Power Running Boards To Come In...Once They Where In,They Called And Where Installed Within 5hrs...Moe And Kierra Got Me In And Out Took Awhile For My Power Running Boards To Come In...Once They Where In,They Called And Where Installed Within 5hrs...Moe And Kierra Got Me In And Out Very Quickly... More