Premier Automotive

I am deeply disappointed by the unethical and deceptive practices I experienced at Premier Automotive, specifically with their salesman Ethan Ranberger. My nephew was physically present at the dealership w practices I experienced at Premier Automotive, specifically with their salesman Ethan Ranberger. My nephew was physically present at the dealership while I assisted him remotely via phone, and the entire process was riddled with issues. Deceptive Financing Practices: Ethan failed to disclose essential financing terms, including a shocking 20% APR, until I explicitly asked over the phone. When I inquired further about financing options, Ethan became hostile and evasive. This lack of transparency is unacceptable and indicative of deceptive business practices. Unlawful Retention of Funds: My nephew provided a $1,400 deposit for a potential purchase. Despite no transaction being finalized and no paperwork being signed, the dealership refused to return the money. Ethan claimed the cash was locked in a safety deposit box and unavailable, and we were told to return later for a check. This behavior is unethical and a clear violation of basic consumer rights. Hostile and Retaliatory Behavior: When my nephew requested his deposit back, and I followed up over the phone, Ethan became hostile, hung up on me multiple times, and ultimately ejected my nephew from the dealership. This behavior was unprofessional and further demonstrated the dealership’s lack of integrity. Premier Automotive’s actions have caused significant frustration and distrust. Their deceptive practices, refusal to return funds, and unprofessional treatment make it clear they prioritize exploitation over honest customer service. Advice to Potential Customers: I strongly urge others to avoid Premier Automotive. This dealership does not operate in the best interest of its customers and should not be trusted. More

Purchased a vehicle from Ethan and Jimmy over at Premier Automotive. They were kind and understanding of my poor credit and were able to help get me into a payment and interest rate I thought I wouldn't get Automotive. They were kind and understanding of my poor credit and were able to help get me into a payment and interest rate I thought I wouldn't get! Thank you for creating such an amazing experience More

Had a great experience buying my Tesla Model Y at Premier Automotive! Ethan was fantastic—super helpful and made the process smooth and easy. Highly recommend this dealership! FYI you NEED to sign up for FSD Automotive! Ethan was fantastic—super helpful and made the process smooth and easy. Highly recommend this dealership! FYI you NEED to sign up for FSD it has changed my life! More

I was just hung up on by Ethan, store salesman cannot believe it. We were discussing vehicle figures as he eventually said I’m too busy to discuss figures with you any longer. Super rude. I texted him wi believe it. We were discussing vehicle figures as he eventually said I’m too busy to discuss figures with you any longer. Super rude. I texted him with the information See below: Ethan, I literally was very excited and hoping to come make a deal with premier but absolutely can't work with you, Sir Especially after hanging up on me and my wife. My wife and I have never been hung up on by a sales person when all we were doing was discussing options and figures. I never used profanity, never spoke negatively about you (personally) in anyway. Sorry if I scared you in any way. I really didn't mean to, Sir. All you had to do was continue having a descent adult conversation to hopefully reach an end sale like we did last year. We will do you a favor and never reach out to premier again. Our experience with premier a year ago was so awesome. We won't bug premier ever again. Ultimately, sorry and regret calling. More

This is an awful, deceitful place that ripped me off. I unknowingly bought a vehicle service contract from AmeriPlus for $3.6k. When I tried to cancel AmeriPlus, AmeriPlus told me the vehicle service c I unknowingly bought a vehicle service contract from AmeriPlus for $3.6k. When I tried to cancel AmeriPlus, AmeriPlus told me the vehicle service contract was never funded, which means Premier Auto Group might have kept the entire $3.6k. Also, I got four bad tires which failed the MD inspection, and they never agreed to cover. I had only driven 400 miles since buying the car, and the MD inspection place said the tires were bad. When you buy, make sure you don't get their vehicle service contract. Manager Muncy is awful. This place seems to be okay with ripping off customers. I will let you know how the lawsuit goes. More

Ethan and James were great! Loved the refreshments too! Great team to work with and love my car! Loved the refreshments too! Great team to work with and love my car! More

Bought a Toyota Corolla from them early 7/2024. Car was listed as having a minor front accident two years ago. After purchasing vehicle and driving back home realized the car brakes up on its own o Car was listed as having a minor front accident two years ago. After purchasing vehicle and driving back home realized the car brakes up on its own on the highway due to damage to the collision sensor. There is duck tape below the bumper. One (hopefully) of the tire pressure sensors needs changing. Both headlights are broken which affects the focusing of the headlights. These are just the issues I have found in a few days. Their fix for all is to use the service contract that they sell to fix the damages. After speaking with the Toyota dealership locally they have been able to highlight several concern areas around the car including paint run marks and the car being buffed over. They also were able to highlight the slight difference in paint color on the rear bumper. All of these issues with paint difference, paint run and buffing would suggest that there was other issues outside of the minor accident fro two years ago. There is a difference between selling vehicles with minor damage and selling vehicles that have clear safety concerns. At some point, hiding behind the cover of 'ohhh, it is buy as is' will not be enough to absolve Premier Automotive of Dumphries VA of the unethical business practices. Future potential customers, take the car to a mechanic or bring one with you. The guys that work here are really good at what they do. More

They are really good people and profesional Patrick McGartland took care of me and in no time I was in my dream truck . McGartland took care of me and in no time I was in my dream truck . More

I waited to write this review to see if they would reach out to make this right. Every car they showed me on their lot was a total loss. If you plan to buy from these cats make sure you check the carfax. Th out to make this right. Every car they showed me on their lot was a total loss. If you plan to buy from these cats make sure you check the carfax. The Acura ILX I went to test drive was sweating oil from the bottom of the engine. Upon checking the carfax of the acura I found that it had been totaled with severe front end damage. I ended up buying a 2018 Honda civic touring instead. On the way home from the dealership it broke down on me and left me on the side of the road it was after hours so I couldn’t call them. I reached out to David in the morning to tell him the car left me stranded. David advised me his manager would reach out to me. I waited all day before writing this review still no word from the manager. This is the absolute worst experience I’ve ever had buying a car. Now I see why this dealer had a 2.5/5 rating. More

Jesus Fue Muy Atento Y Explico Todo del Proceso de El Prestamo pudimos probar La Troka Y aclaro toda las dudas de la agarantia Prestamo pudimos probar La Troka Y aclaro toda las dudas de la agarantia More