Pohanka Hyundai

Dealership was a great. Min Park found the car,we went in and was very pleased bought the car same day and drove it home. and was very pleased bought the car same day and drove it home. More

I applied through truecar.com and was given a list of several dealers when I inquired about a 2013 hyundai genesis. I was contacted by Min and persued for several days till I called back and explained my several dealers when I inquired about a 2013 hyundai genesis. I was contacted by Min and persued for several days till I called back and explained my situation. I was looking to trade (I am a current hyundai owner) out of my currect car and into a New Hyundai Genesis. I gave him a price I was ready to pay and recevied an email he would be working on this with me. Communication at first was good, then when I requested to be given the sales figure, percentage rate, details of the purchase was told he would get the information from his manager and have it to me the next day. 24 hours later, no information. I emailed Min telling him I would be looking else where due to the fact I was not given the information but asked to put down 4k down payment and I could do half now and half later after signing even though I did not know any of the information. I recevied an email stating that I should just "google" the averages and that would give me my information. In my opinion any sales person who does not want to honor their word, or give you facts is a dead give away to stay away from the dealership. I still have not heard from the sales person or been given any information on the 2012 purchase. Very shady deal with this dealer at your own risk. More

This was a great experience here at Pohanka Hyuandi. The staff, to include the sales team were extremely knowledgeable and very friendly. I have bought numerous cars over a period of 20 years and this was staff, to include the sales team were extremely knowledgeable and very friendly. I have bought numerous cars over a period of 20 years and this was the best experience by far. I would highly recommend Pohanka Hyuandai to my family and friends. More

Our sales-rep, Mr. Bill Edwards and all the sales-reps at Pohanka Hyundai were very personable, curtious and gracious. Mr. Edwards was very knowledgeable with the features of the EQUUS and answered all ques Pohanka Hyundai were very personable, curtious and gracious. Mr. Edwards was very knowledgeable with the features of the EQUUS and answered all questions pertaining to the vehicle. The financial process was very timely and the finance-rep went step by step during the process, so that we understood everything presented to us. We really enjoy our car and the purchasing experience. More

Min was an excellent salesperson. He treated us with great customer service. He delivered our vehicle to our home to surprise our son for his 18th birthday. We will definitely refer this dealership to great customer service. He delivered our vehicle to our home to surprise our son for his 18th birthday. We will definitely refer this dealership to our friends and family. More

I wanted to purchase a Hyundai Genesis online. Using TrueCar.com, Pohanka Hyundai of Marlow Heights had the lowest price. I posted my interest on a Sunday afternoon. On Monday morning, Min Park called m TrueCar.com, Pohanka Hyundai of Marlow Heights had the lowest price. I posted my interest on a Sunday afternoon. On Monday morning, Min Park called me. He was very cordial, told me they didn't have the exact car I wanted on their lot, but he said he would look for it and get back to me. He called back later that afternoon and said he found the exact car I wanted at a dealership about 100 miles away. He said if I committed to the purchase, he would go get it the next day. I asked him for the name of the dealer where it was and was able to see it online under that dealers web inventory listing. I told him my wife was away, coming back on Wednesday, and I would love to have it in my garage when she got home. He offered to come pick me up on his way back from picking the car up, another 100 miles out of his way. All told, he would have committed the better part of that Tuesday just to me, but I declined. At the dealership, the paperwork processing experience was friendly, fast, and stress free. Min took me through all the car's features, introduced me to the service manager and facility, then I spent maybe 15 minutes with finance to complete the paperwork, and then met the dealership general manager, who led a brief "Thank You" celebration in my honor. This was the best car buying experience I've ever had. More

Dan was kind, knowledgeable and patient. Dan took time Dan was kind, knowledgeable and patient. Dan took time to explain all the features of the vehicle, and did not pressure me to buy. Dan was a pleasur Dan was kind, knowledgeable and patient. Dan took time to explain all the features of the vehicle, and did not pressure me to buy. Dan was a pleasure to deal with. I highly recommend him. I had a problem arise with my vehicle when I contacted Dan, he was eager to assist me and help to resolve the issue quickly. I will recommend Pohanka to my friends and family. Thank you Dan and the rest of the Pohanka family in Marlow Heights for making my purchase easy! Teai Williamsport, MD More

The salesperson was very friendly and helpful. The exact car I wanted was there when I arrived. My only complaint is that the entire process from the time I got there to when I drove the car off the lot to car I wanted was there when I arrived. My only complaint is that the entire process from the time I got there to when I drove the car off the lot took more than 4 1/2 hours. Way longer than I anticipated. It seemed that all I was doing was waiting. It shouldn't have taken more than 2 to 2 1/2 hours. The showroom was not crowded at all. There may have been only 1 or 2 other customers there while I was there. I had to drive home to Silver Spring at the height of rush hour. More

I was interested in a deal offered via TrueCar. When I submitted the TrueCar request, I received some automated emails. I replied to them pretty late at night, and Bill Edwards wrote back right away, des submitted the TrueCar request, I received some automated emails. I replied to them pretty late at night, and Bill Edwards wrote back right away, despite the late hour! We discussed a few things by email, and then we talked a bit more the next morning by phone. I came over right away. My visit to Pohanka Hyundai was enjoyable: he helped me with a useful test drive, and he walked me through the paperwork in a friendly and efficient way. I've never bought a brand-new car before, and I was a little worried about it, but this worked out very well. Thanks so much! Michael Gorman More

I will always purchase my car from Pohanka Hyundai, but I refuse to deal with Victor in accounting again. I asked him for a copy of my prior Lojack contract because my previous car was stolen and I needed th refuse to deal with Victor in accounting again. I asked him for a copy of my prior Lojack contract because my previous car was stolen and I needed the information in order to get my money and he had to call Lojack and ask them for the same information that I had just asked him for. All he had to do was just give me a copy. He even had the person from Lojack called me later that day. By that time, I had already send the paper work off and was told when I would receive my check. All of this was not necessary. More