Pohanka Hyundai

Did the classic "Bait and "Switch" quoting me a price on the phone which was confirmed by email by the sales rep, Raquel Eaton. That email detailed all options and "Switch" quoting me a price on the phone which was confirmed by email by the sales rep, Raquel Eaton. That email detailed all options and the make, model and year. Knowing how many dealers do the bait and switch, I contacted the general sales manager (Kip Douglas) via email to confirm the pricing prior to traveling to the dealership. He would not honor the price confirmed by his sales rep and proceeded to tell me there is no way anyone would sell the vehicle for the price his sales rep had just confirmed with me. He failed to acknowledge the commitment his sales rep made and his actions suggests that the sales reps have not accountability for how they represent the dealership and can not be trusted to do so, despite being told that the price agreed to had been approved by management. They also did the bait and switch on model year, saying their pricing was based on a 2012 rather than 2013 model, when 2013 was cited in all of our written correspondence. Kip Doughlas then quoted me a price that was close to $2,000 more than what his sales rep quoted me. The Stay clear from Pohanka Hynudai. More

I hate buying cars...I'd really rather have a root canal than go to a car dealership. However after buying from Pohanka, I no longer feel that way :) I found a used Santa Fe I liked online however had than go to a car dealership. However after buying from Pohanka, I no longer feel that way :) I found a used Santa Fe I liked online however had no way to go look at the car as our only vehicle was in the shop. Diego, our salesperson, was awesome! He followed up with me via email and phone. He came out to our house (30+ miles away) and picked us up in the vehicle to take us to the dealership. He was warm, personable, knowledgeable, and efficient. We were never turned over to another manager or supervisor - we only dealt with Diego and Finance. We had had a foreclosure on our credit and weren't sure how easy it would be to finance a car - Pohanka made it a breeze. Michael, in Finance, was great - there were no hard sell tactics, just efficient, knowledgeable, caring service. If I had known buying a car could be this easy, I would have done so much sooner - I would definitely buy from them again! More

Dealership was a great. Min Park found the car,we went in and was very pleased bought the car same day and drove it home. and was very pleased bought the car same day and drove it home. More

I applied through truecar.com and was given a list of several dealers when I inquired about a 2013 hyundai genesis. I was contacted by Min and persued for several days till I called back and explained my several dealers when I inquired about a 2013 hyundai genesis. I was contacted by Min and persued for several days till I called back and explained my situation. I was looking to trade (I am a current hyundai owner) out of my currect car and into a New Hyundai Genesis. I gave him a price I was ready to pay and recevied an email he would be working on this with me. Communication at first was good, then when I requested to be given the sales figure, percentage rate, details of the purchase was told he would get the information from his manager and have it to me the next day. 24 hours later, no information. I emailed Min telling him I would be looking else where due to the fact I was not given the information but asked to put down 4k down payment and I could do half now and half later after signing even though I did not know any of the information. I recevied an email stating that I should just "google" the averages and that would give me my information. In my opinion any sales person who does not want to honor their word, or give you facts is a dead give away to stay away from the dealership. I still have not heard from the sales person or been given any information on the 2012 purchase. Very shady deal with this dealer at your own risk. More

This was a great experience here at Pohanka Hyuandi. The staff, to include the sales team were extremely knowledgeable and very friendly. I have bought numerous cars over a period of 20 years and this was staff, to include the sales team were extremely knowledgeable and very friendly. I have bought numerous cars over a period of 20 years and this was the best experience by far. I would highly recommend Pohanka Hyuandai to my family and friends. More

Our sales-rep, Mr. Bill Edwards and all the sales-reps at Pohanka Hyundai were very personable, curtious and gracious. Mr. Edwards was very knowledgeable with the features of the EQUUS and answered all ques Pohanka Hyundai were very personable, curtious and gracious. Mr. Edwards was very knowledgeable with the features of the EQUUS and answered all questions pertaining to the vehicle. The financial process was very timely and the finance-rep went step by step during the process, so that we understood everything presented to us. We really enjoy our car and the purchasing experience. More

Min was an excellent salesperson. He treated us with great customer service. He delivered our vehicle to our home to surprise our son for his 18th birthday. We will definitely refer this dealership to great customer service. He delivered our vehicle to our home to surprise our son for his 18th birthday. We will definitely refer this dealership to our friends and family. More

I wanted to purchase a Hyundai Genesis online. Using TrueCar.com, Pohanka Hyundai of Marlow Heights had the lowest price. I posted my interest on a Sunday afternoon. On Monday morning, Min Park called m TrueCar.com, Pohanka Hyundai of Marlow Heights had the lowest price. I posted my interest on a Sunday afternoon. On Monday morning, Min Park called me. He was very cordial, told me they didn't have the exact car I wanted on their lot, but he said he would look for it and get back to me. He called back later that afternoon and said he found the exact car I wanted at a dealership about 100 miles away. He said if I committed to the purchase, he would go get it the next day. I asked him for the name of the dealer where it was and was able to see it online under that dealers web inventory listing. I told him my wife was away, coming back on Wednesday, and I would love to have it in my garage when she got home. He offered to come pick me up on his way back from picking the car up, another 100 miles out of his way. All told, he would have committed the better part of that Tuesday just to me, but I declined. At the dealership, the paperwork processing experience was friendly, fast, and stress free. Min took me through all the car's features, introduced me to the service manager and facility, then I spent maybe 15 minutes with finance to complete the paperwork, and then met the dealership general manager, who led a brief "Thank You" celebration in my honor. This was the best car buying experience I've ever had. More

Dan was kind, knowledgeable and patient. Dan took time Dan was kind, knowledgeable and patient. Dan took time to explain all the features of the vehicle, and did not pressure me to buy. Dan was a pleasur Dan was kind, knowledgeable and patient. Dan took time to explain all the features of the vehicle, and did not pressure me to buy. Dan was a pleasure to deal with. I highly recommend him. I had a problem arise with my vehicle when I contacted Dan, he was eager to assist me and help to resolve the issue quickly. I will recommend Pohanka to my friends and family. Thank you Dan and the rest of the Pohanka family in Marlow Heights for making my purchase easy! Teai Williamsport, MD More

The salesperson was very friendly and helpful. The exact car I wanted was there when I arrived. My only complaint is that the entire process from the time I got there to when I drove the car off the lot to car I wanted was there when I arrived. My only complaint is that the entire process from the time I got there to when I drove the car off the lot took more than 4 1/2 hours. Way longer than I anticipated. It seemed that all I was doing was waiting. It shouldn't have taken more than 2 to 2 1/2 hours. The showroom was not crowded at all. There may have been only 1 or 2 other customers there while I was there. I had to drive home to Silver Spring at the height of rush hour. More