Pohanka Hyundai

I was interested in a deal offered via TrueCar. When I submitted the TrueCar request, I received some automated emails. I replied to them pretty late at night, and Bill Edwards wrote back right away, des submitted the TrueCar request, I received some automated emails. I replied to them pretty late at night, and Bill Edwards wrote back right away, despite the late hour! We discussed a few things by email, and then we talked a bit more the next morning by phone. I came over right away. My visit to Pohanka Hyundai was enjoyable: he helped me with a useful test drive, and he walked me through the paperwork in a friendly and efficient way. I've never bought a brand-new car before, and I was a little worried about it, but this worked out very well. Thanks so much! Michael Gorman More

I will always purchase my car from Pohanka Hyundai, but I refuse to deal with Victor in accounting again. I asked him for a copy of my prior Lojack contract because my previous car was stolen and I needed th refuse to deal with Victor in accounting again. I asked him for a copy of my prior Lojack contract because my previous car was stolen and I needed the information in order to get my money and he had to call Lojack and ask them for the same information that I had just asked him for. All he had to do was just give me a copy. He even had the person from Lojack called me later that day. By that time, I had already send the paper work off and was told when I would receive my check. All of this was not necessary. More

I went to two different Hyundai dealerships before Pohanka. The other dealerships did not has large a selection of the type of vehicle I was looking for. Also, their sale staff was not as friendly o Pohanka. The other dealerships did not has large a selection of the type of vehicle I was looking for. Also, their sale staff was not as friendly or knowledgeable as Pohanka. My sales person, Mr. Edwards, asked what I was looking for and then found me a selection of vehicles on the lot that fit my requirements. Not like other sale people who you tell that your looking for "A" and they bring you "B." I would and I have recommend this dealership and Mr. Edwards personally to friends and co-workers. More

Bill and the rest of the employees at Pohanka made my husband and me feel as if we were part of the family. We knew exactly what we wanted and how much we were willing to spend when we walked into the de husband and me feel as if we were part of the family. We knew exactly what we wanted and how much we were willing to spend when we walked into the dealership. Bill did not pressure us at all, which we appreciated, and he answered all of our questions. Before Bill let me drive out of the dealership, he made sure that I knew where all of the car's essentials were located and how to use them (such as lights, wipers, radio, etc.), and helped me to sync my phone to the car's bluetooth. We walked around the car looking for anything that needed to be fixed and we set up an appointment to have a couple of dings repaired. In addition, he showed us where the service department was located and explained the procedures for when we bring the car in for servicing. Before I drove away, the entire Pohanka staff, led by Kip Douglass, welcomed us into the family by singing to us, which was unexpected but fun! Then, each person shook our hands and gave us a personal welcome. All in all, it was a pleasant experience. I'd highly recommend Pohanka. More

On behalf of my wife and I we would like to thank Pohanka Hyundai for the excellent customer service we received. Every one was very polite and professional and made this experience the best we ever had wh Hyundai for the excellent customer service we received. Every one was very polite and professional and made this experience the best we ever had when purchasing a new vehicle. We love our new car. Thanks again, Jim Pugliese More

I am a previous Mercedes Benz owner and when I test drove the Genesis, I was hooked at the "pep" of this V-6. Raquel Eaton was wonderful!!! I never felt pressured or haggled. This was the most relaxed car the Genesis, I was hooked at the "pep" of this V-6. Raquel Eaton was wonderful!!! I never felt pressured or haggled. This was the most relaxed car buying experience I have ever had in my 40 years of purchasing cars. The dealership was low profile, no service person "swoped" on us as we were looking about. When we had questions we saw Raquel, who was assisting another customer and she came over to discuss with us what the features of the vehicle were. We discussed the vehicles and left for medical reasons. We came back as promised the next day to close the deal on a Genesis with full warranty and no fincancing last minutes add on's. We also got full pay off on our trade in. We had gone to a chrysler dealer and they would not pay off the trade. Pohanka did pay off the trade and put us in the Genesis at a lower monthly payment. We have recommended Pohanka Hyndai to all our friends......Great car buying experience and we Love the Genesis A and C Bland More

No games, no gimmicks. Everything is delivered as promised. I checked several dealers before going with Pohanka. Other dealers are either not friendly / didn't know their product or cannot compete in promised. I checked several dealers before going with Pohanka. Other dealers are either not friendly / didn't know their product or cannot compete in terms of price. More

This was my first time buying a new car, so I walked into Pohanka Hyundai being very cautious and was intimidated by the whole process. I had been to 3 other Hyundai dealerships in the area, and I received Pohanka Hyundai being very cautious and was intimidated by the whole process. I had been to 3 other Hyundai dealerships in the area, and I received varying degrees of customer service at each (from not helpful/bad to good/ok). However, from the moment I walked in, the salespeople at Pohanka Hyundai treated me (and my guests) very well. While Terry had only worked at Hyundai for a couple days, he was very honest about what he did and did not know (and made sure to ask someone for the responses to questions he couldn't answer), and he had a great personality. I didn't feel like I was being aggresively "sold" on the car at all. At the end of the night, as I struggled to make the big decision on whether or not to buy my first car from Pohanka, I never felt pressured - in fact, Terry and Bill told me to sleep on it and come back if I was sure, which is what I did. I felt like I got a good price - without having to haggle, the price that was quoted to me was by far less than the prices that had been quoted to me from other dealerships. And last but not least, I definitely enjoyed the tradition that Pohanka Hyundai has of serenading their new customers. Thanks, Pohanka, for making my first car buying experience such a stress-free and enjoyable experience. More

Overall, I had a great experience with this dealership. Bill Edwards was very patient and made sure that he met all my needs. Very Please. Bill Edwards was very patient and made sure that he met all my needs. Very Please. More

Purchasing my new Hyundai Genesis at Pohanka Hyundai in Marlow Heights, Maryland was the best experience I have ever had buy a car, new or used. The folks at Pohanka Hyundai were superior in every sense. A Marlow Heights, Maryland was the best experience I have ever had buy a car, new or used. The folks at Pohanka Hyundai were superior in every sense. Although Pohanka Hyundai in Marlow Heights, Maryland is quite a distance from my home in Virginia, I plan on traveling there for my scheduled maintenance requirements. Arranging financing with Joann was a piece of cake and she saved me $2,500 in incentives I was not aware of. I will definitely recommend this dealership to anyone in the market for a Hyundai. More