Pohanka Hyundai

We visited this dealer because we wanted to see a specific car that we were wanting to purchase at another dealer that we really liked. We were up front and honest about this with every person we enc specific car that we were wanting to purchase at another dealer that we really liked. We were up front and honest about this with every person we encountered but they insisted on trying to beat or match the deal that we received. They were aggressive and pushy and I didn't feel comfortable at all there. They kept mentioning that they had a brand new facility but never actually told me what "deal" they were planning on giving me so I suspect it was all talk. They refused to give me anything in writing and I didn't trust them at all. I will never be going back there again. They should be very careful because Ourisman Hyundai of Bowie is very close and the buying experience is totally different. Everyone is up front and honest and they aren't afraid to back up their words with paper. I highly recommend them. More

I looked to buy my vehicle through both Costco's car buying service as well as USAA's car buying service. Pohanka was one of the dealerships that came up. Delphine of Pohanka was the only salesperson buying service as well as USAA's car buying service. Pohanka was one of the dealerships that came up. Delphine of Pohanka was the only salesperson to call me, rather than sending me an email response. Delphine was very helpful and together with the sales manager was able to beat USAA's target price by hundreds of dollars. She exerted no pressure on us to purchase anything we did not want, she even offered us her discount for extras if we wanted, which we did not end up purchasing. Financing was a breeze. Delphine took care of everything. We just sat there as she walked papers around the dealership. She arranged for our trade-in without the vehicle even being present, just form our description and a couple of pictures and they kept their word on the valuation even when we brought it in the day after the sale. The only time we had to get up was to see the vehicle and go to the business office to sign the paperwork. By the time we were finished with the paperwork, Delphine had our car ready and waiting for us. She then patiently explained all the features and hooked up my phone to the Bluetooth. We were at the dealership just 2.5 hours and then drove home in our new Elantra. We thank USAA, Delphine Wilks and Pohanka for a great car buying experience. More

Mr. Anene went out of his way to provide not only the best customer service, but also the best deal. I was contacted by all of my area Hyundai dealers and Mr. Anene gave me the best price. He also gave m best customer service, but also the best deal. I was contacted by all of my area Hyundai dealers and Mr. Anene gave me the best price. He also gave me a careful, honest explanation of the price and the process of buying a Sonata. Everything about the process was smooth and I am very happy. I wholeheartedly recommend Pohanka Hyundai, and especially Mr. Anene. More

I did buy a car there but would never again.... Customer service is poor at best... Service dept took forever... Unprofessional. Got a trainee pawned on me who was more concerned with his Facebook page... service is poor at best... Service dept took forever... Unprofessional. Got a trainee pawned on me who was more concerned with his Facebook page... No one wants to have time wasted especially when u come prepared.... Didn't even give me a full tank of gas... Called min... He apologized... Didn't even offer a gas card... Really!!! Poor service More

I was looking for a new vehicle because I needed more room. I checked a few Hyundai dealerships and Min was about one of the less interested person to put any effort for me to buy a car from them. He tol room. I checked a few Hyundai dealerships and Min was about one of the less interested person to put any effort for me to buy a car from them. He told me during the conversation that "I would never do that for a customer", "I do not think the car will come in that color" and other comments that kept making think that he was just not interested in me to buy a car from them. One of the best comments was "when you are ready I will give you the best price possible"! I already had a very good quote from College Park (were I ended up buying my NEW car!!!!) The exterior and interior colors I wanted the accessories I wanted!!! everything he said that it might not come!!! More

I originally set an appointment to meet with Ronnell Seales. When I arrived at the dealer for my appointment however, I was told that Ronnell wasn't there yet. I then called him and he told me that he w Seales. When I arrived at the dealer for my appointment however, I was told that Ronnell wasn't there yet. I then called him and he told me that he would be there very soon and to speak with another guy who was supposed to be waiting for me- turns out that guy wasn't there either. When I called Ronnell back he then decided to ignore my calls. He never did show up so I ended up speaking with another sales person. This guy was nice and friendly but he had no idea what cars they had on the lot, or even how to navigate the dealer's website. I told him that there was a specific car that I was interested in that was listed on their website. When he was unable to find it and told me they didn't carry the car, I pulled out my laptop and showed him myself. He told me that this car was at another location and he would contact that location the next morning and then give me a call. He never did call and I never heard any more from Ronnell either. I was really excited about buying a car from Pohanka Hyundai because I was referred through the Navy Fed Auto Buying Program. However, after this experience I went elsewhere and got a much better deal. I am definitely going to contact Navy Fed about the experience. conclusion: TERRIBLE CUSTOMER SERVICE, DON'T BUY HERE! More

I started out at this dealership with another sales person that kept me waiting for almost an hour in order to test drive 1 vehicle. I wasn't sure whether I wanted an SUV or a car and wanted to test d person that kept me waiting for almost an hour in order to test drive 1 vehicle. I wasn't sure whether I wanted an SUV or a car and wanted to test drive both. This sales person didn't want to make the time to work with me and gave me erroneous information when talking about the vehicles. Mr. Seales offered to take over and walked me through the xxxxxxand con's of SUV ownership vs car ownership. I test drove 2 SUV's the Tucson and the Sante Fe. I loved the Santa Fe, but thought it was just a little too big for my driving purposes. Mr. Seales was very patient. He was very knowlegeable about all vehicles that I wanted to test drive. He spent 4 hours with me answering all my questions. My last car was a Honda. It was 16 yrs old. I loved that Honda so this was my first time having to purchase a car all on my own. The experience overall was very comforting, I wasn't rushed and appreciated his patience. When I made the final decision, I called him up and he came by to pick me up (I no longer had a car) and we finalized the paper work and took a quick review of how the car works. Once he turned me over to the finance department again everything went smoothly and I have a car note that doesn't break my budget. I am loving my 2013 Hyundai Sonata Limited. I only wished that I had the backup camera but you can't have everything. I would definitely recommend Pohanka Hyundai to others. This actually is the 2nd car I have purchased from Pohanka. I once purchased from Pohanka Oldsmobile. I look forward to the relationship I will build with service for the up keep of my car. My first appt is scheduled for Wed, October 10, 2012 and I am sure they will resolve whatever issues I have. More

Mr. Min Park went out of his way to provide not only the best customer service, but also the best deal. I was contacted by all of my area Hyundai dealers and Mr. Park gave me the best price. He also gave best customer service, but also the best deal. I was contacted by all of my area Hyundai dealers and Mr. Park gave me the best price. He also gave me a careful, honest explanation of the price and the process of buying a new Sonata. Everything about the process was smooth and I am very happy. I wholeheartedly recommend Pohanka Hyundai, and especially Mr. Park. More

I liked the cheapest out-of-door price compared in 50 miles around zip code 22312, and give Min Park's extra mile service a 5 of 5. miles around zip code 22312, and give Min Park's extra mile service a 5 of 5. More

I was initially attracted to Pohanka Hyundai because of the professionalism of my Sales Associate, Bill Edwards. His responsiveness to my questions, keeping me informed about all details of my car and abi the professionalism of my Sales Associate, Bill Edwards. His responsiveness to my questions, keeping me informed about all details of my car and ability to communicate in a timely manner both via email and phone made this an awesome car buying experience. The process was easy, the professionalism was second to none, and I would recommend both Bill and Pohanka Hyundai to everyone. Happy driving! More