Pohanka Hyundai of Fredericksburg

If I could do a minus star I would. My daughters 1st time buying a vehicle on her own, and It was a disaster! Not new but new to her! Her first car made it across town before the check engine light came time buying a vehicle on her own, and It was a disaster! Not new but new to her! Her first car made it across town before the check engine light came on and the car stalling. While in the process of getting put in her 2nd car, the previous owner of the first car contacts her and tells her she had the same issues with that car! She had purchased it, spent money on fixing it, just to return it herself! They told her it would not be resold with the issues! So my daughter was put in her second car. Within a week, check engine light came on and drinking antifreeze like crazy. Take it back and their mechanic reset the check engine light. My daughter knew they just reset the light. The car is taken to Radley Chevrolet and was told by their mechanics that it needed an engine and catalytic converter. Pohankas mechanic said Radley Chevrolet was wrong and reset the check engine light once again. Once again my daughter comes to pick up her car for the check engine light to come back on in Pohankas parking lot. The car was taken back to Radley Chevrolet and this time the mechanic used a camera and video to prove the car needed a new engine! At this point my daughter received a rental to use. Mind you she had been getting rides to work this whole time and her first car payment is due in 3 days. She got use of a rental for about 1 week. Almost 3 weeks without her car! What came of this? They paid off the note on her car, is giving her deposit back (can take up to 7 days) and let her leave without a rental to go to work and pay her bills! My daughter is hard working and sometimes works 3 jobs just to help others! I always taught her to buy what she could afford which has been used cars from family members. She finally saved her money and built her credit just to get screwed by the very 1st car lot she went to. Beware of this car lot! You could do better buying a car on the side of the road vs them. Apparently their mechanics just know how to reset check engine lights vs actually diagnosing and repairing issues. The owner wouldn’t even look my daughter in the face today. Coward! I hope no one in his family is taken advantage of like my daughter was. So now she is without a down payment and a car for another week? I am happy my daughter maintained a good attitude at the dealership. I wouldn’t have. My daughter was raised to treat people the way you want to be treated! Sounds like the owner should do the same. FYI don’t reply for my daughter or myself to contact you. You have almost a month to make this right! More

One of the reasons I bought from this dealership was the promise of regular maintenance. I’ve been turned away multiple times now when trying to have my car serviced. Beware pretty words and empty promise promise of regular maintenance. I’ve been turned away multiple times now when trying to have my car serviced. Beware pretty words and empty promises. More

I had a great experience with test driving, researching all the aspects of my vehicle and everyone from Haqil my salesman to Ron, Sales Manager, Sam, General Sales Manager to Matt, Finance Manager all were all the aspects of my vehicle and everyone from Haqil my salesman to Ron, Sales Manager, Sam, General Sales Manager to Matt, Finance Manager all were exceptional and made me feel important and treated with me the utmost respect. After the purchase, Haqil has made sure to stay in contact with me to answer any questions I may have about my new 2021 Pallisades Calligraphy. Thank You! More

Hi Roman, I promised I would write a lousy review for both your service and your dealership. Here it is... RUN, DONT WALK FROM THIS DEALERSHIP!! This dealership does such a bait and switch. They both your service and your dealership. Here it is... RUN, DONT WALK FROM THIS DEALERSHIP!! This dealership does such a bait and switch. They advertise a really low price and when you contact them, they start adding all the charges back in including the freight charge that is already on the window sticker....so they are trying to charge you twice. That is just the tip of the iceberg. We offered 2k over they false advertised price because we knew what game they were trying to pull. Still, they were rude, unprofessional and instead of saying that they could not meet the price I had from another dealership, they dragged it out and even though I cc'd the GM who name shares the name of the dealership did nothing to either save the deal or reprimand his sales staff....that would be you Tim Pohanka. I found a lovely dealership that negotiated a fair price for the car and we were never treated rudely or falsely advertised to. I love our new car and you will too but just don't go to this dealership. Honesty and customer service is a no go here!! More

They are all about getting your money and not providing you a quality service I bought my vehicle 3 months ago and I still don’t have my tag Susan Sisson in tag department never answer my call not impresse you a quality service I bought my vehicle 3 months ago and I still don’t have my tag Susan Sisson in tag department never answer my call not impressed with any department they are a joke please pay few dollars more but take your business elsewhere trust me you will get less headache. More

In the market for a car I was looking for a car for the last month.could only get to the dealership on the weekends cause of my job.I was contacted by Celsey Sutton.She knew I was looking for a car for the last month.could only get to the dealership on the weekends cause of my job.I was contacted by Celsey Sutton.She knew the inventory ,searched for all I needed in a car is professional,orderly and keeps you in the loop and stuck with me for a couple of weeks until I was able to make a purchase.I went in thinking I could only get a used car but happily drove away in a 2019 Elektra.Thanks to the whole team for getting me Rollin in style,a smooth process and the green tea from the waiting room! I'll share with friends and family in the market for a car....Go to Pohanka and trust Celsey to guide you through! Thanks a bunch-Floyd Lucas More

Sales Manager ignored my request. Buying my college aged daughter her first car. After alot of research decided on Hyundai because the car has great reviews. We arrived at the dealersh Buying my college aged daughter her first car. After alot of research decided on Hyundai because the car has great reviews. We arrived at the dealership and were greeted by sales person Joanna. I explained to her we were not interested in financing as I had a check from Navy Federal and my hard budget was $15,000. I asked not to be shown any vehicle we couldn't be out the door at that price, including all taxes and fees. She brought the sales manager over, MATT HIMES. He said he had a couple cars he wanted us to see and I told him the same thing regarding my budget. He said it made no sense to talk about numbers if she doesn't like the car. We drove the 2 cars, an Accent and an Elantra. My daughter said she'd be happy with either. We returned to the dealership and the sales person went to get the numbers from the manager. She didn't look happy walking back over. She set them down and showed the Accent was $800 over my budget and the Elantra was $1,600 over budget. Needless to say I was beyond angry. They had just wasted 2 hours of our time. As we were leaving, I shouted more than a few choice words in his direction, because he was too much of a coward to come face me himself. Bottom line, MATT HIMES IS A SLEEZE BAG! We got my daughters car, the Accent she wanted, but we shouldn't have had to drive 70 miles to another dealership to get it. More

Surprised anybody has gotten good service here-- True story: **This is for Fredericksburg, Virginia Hyundai** We are buying a new vehicle and *solely* because of poor service at Pohanka Hyundai, we w True story: **This is for Fredericksburg, Virginia Hyundai** We are buying a new vehicle and *solely* because of poor service at Pohanka Hyundai, we will not get another Hyundai. We have had to take our vehicle there a half dozen times (for repeat problem). Each time we find poor communication and high prices but most importantly, they telegraph very clearly that they literally could not care less about fixing your car. They don't care about when they fix it, about what's wrong with it, about communicating timing --or anything else. Over the phone it sounds like they are moving with the urgency and speed of molasses on a cold winter day. This is the only Hyundai dealer available in our area and we cannot bear the thought of continuing to have to rely on them for service in the future, so will not buy another Hyundai. More

Excellent Experience I brought my car in for maintenance and decided to look at the new 2018 Sonata. I loved the way the car drove and all the new features on my new car. I brought my car in for maintenance and decided to look at the new 2018 Sonata. I loved the way the car drove and all the new features on my new car. More

Job well done I am truly pleased with my experience at Pohanka Hyundai. I have dealt with Mr. Guzman several times over the past 2 years and he's the reason I kept I am truly pleased with my experience at Pohanka Hyundai. I have dealt with Mr. Guzman several times over the past 2 years and he's the reason I kept coming back. More