Pohanka Hyundai of Fredericksburg

The man makes the dealership! Back in 2009 a friend and I went to Pohanka Honda I believe to look for a "new" vehicle and met Bill Hamilton. Bill took the time to find my needs an Back in 2009 a friend and I went to Pohanka Honda I believe to look for a "new" vehicle and met Bill Hamilton. Bill took the time to find my needs and he met them. That vehicle he sold me was a 2007 GMC Envoy. Fast-forward to February 2025 and my envoy that I have had since '09 is finally telling me that I need to start looking for a new vehicle. Coincidentally, that very same friend texted me out of the blue to check on me and how I have been doing. I told her that I am getting ready to look for another vehicle, she was amazed that the SUV was still running. But get this, she just finished buying her daughter a used Hyundai from none other than Bill Hamilton. I was floored. So I was able to get in contact with Bill, I saw him on 2/11 and he figured out my needs, showed me several ideas but then found me the perfect match and drove off with a great deal that evening. All of the staff are so nice and don't push you into anything you don't want to do. The dealership has called me twice checking on me and Bill gave me his personal cell phone to contact him for anything ..and I have been. He's been so patient with my questions. I love what I got and will continue to use this dealership with all of my automotive needs. Thanks y'all! More

Wonderful customer service, along with superb mechanical services. Plenty of inventory options available on site. services. Plenty of inventory options available on site. More

Short version: Pohanka Hyundai of Fredericksburg has incredible customer service and management, knowledgeable salespeople, and an outstanding finance department. They earned three loyal customers with incredible customer service and management, knowledgeable salespeople, and an outstanding finance department. They earned three loyal customers with their willingness to work with our budgets and by actively listening to our must-haves in a new car. Long version: My mom, sister, and I had been leasing Kias for about 15 years, combined. Our leases were scheduled to expire early 2025, so we went to the dealership to get new cars; unfortunately, because of current interest rates, they essentially told us they had nothing in our price range, there was nothing they could do, and we left incredibly disappointed. Mom and I felt backed into a corner to buy out our leases, but my sister did not like her K5 and wanted to look elsewhere. We ultimately went to Pohanka Hyundai of Fredericksburg for my sister to test drive a new car to get at the end of her K5 lease. The sales team explained that they could buy her out of her lease, and all of our heads exploded! All three of us ended up selling our Kia leases to Hyundai and driving away in brand new Hyundais. Bill Hamilton was incredibly kind, patient, and very knowledgeable. He made sure we all got the cars that fit our exact list of must-haves and worked diligently with the manager, Roman Stanakzai, to make the leases work within our budgets. Carla Argueta in finance was efficient and explained the leasing contract at a level of my understanding. The showroom was comfortable and clean and every associate we encountered was friendly, helpful, and knowledgeable. The detailing crew made sure my new 2024 Kona was delivered in absolute glimmering perfection. As a family of three women, it's so important that we have reliable cars that can get us where we need to go. It's such a bonus that Pohanka Hyundai of Fredericksburg also made sure we are riding safely and in style. They also happen to be a group of trustworthy, professional, and knowledgeable staff who have gained three loyal customers from their outstanding customer experience. More

Had 2 recalls on my vehicle, great vehicle B4 taking it in. They cause an oil leak, took weeks to fix, the service manager carried me through so many changes, blatantly lying to my face several times. Too in. They cause an oil leak, took weeks to fix, the service manager carried me through so many changes, blatantly lying to my face several times. Too much happened to get into!!! They think women are clueless. Let's just say it was the worst experience. The whole ordeal was a nightmare.. Truly!!! More

Friend took care in for a recall, was running fine. Months later she still doesn't have her car. Being told engineer coming to look at it. No problem until this place got ahold of it. Months later she still doesn't have her car. Being told engineer coming to look at it. No problem until this place got ahold of it. More

Hyundai Service Only. Recently I had Mohave my oil changed and I went to Pohanka. When I bought my car there I was very and still love the car. So I took the car I love Recently I had Mohave my oil changed and I went to Pohanka. When I bought my car there I was very and still love the car. So I took the car I love to the service department for an oil change and a thorough checkup. The job was quickly completed for me, I had very little wait time. For an older person that is a very nice to have in the department. I will continue to take my car to Pohanka Service Department. KPM More

This dealership is a complete ripoff. They add in a $4000 charge for “protection” which is literally what the Hyundai app does for free. Their customer service is awful They add in a $4000 charge for “protection” which is literally what the Hyundai app does for free. Their customer service is awful More

I was ripped off, overprice charge. Poor customer service. Can’t think of ever going back there again . I advise anyone with a Hyundai service need go anywhere else but not here. Poor customer service. Can’t think of ever going back there again . I advise anyone with a Hyundai service need go anywhere else but not here. More

Very unprofessional and their cars are all repaired and overpriced. Had a horrible experience with Steven the sales guy and the owners son who was just leaning against the counter with his team with no cus overpriced. Had a horrible experience with Steven the sales guy and the owners son who was just leaning against the counter with his team with no customers because of their customer service. More

I visited Service Dept on April 1, 2022 to have my yearly inspection While some may think this is no big deal when you are 81 it is a big deal. They serviced my car immediately so I would not have to wait inspection While some may think this is no big deal when you are 81 it is a big deal. They serviced my car immediately so I would not have to wait for the shuttle serice to get bck in The technicians always treat me with such warm respect. Thanks again for your splended service!! More