Pohanka Honda of Fredericksburg

After receiving pricing information from the USAA Car Buying Program, Kent promptly followed up the next morning to confirm pricing and vehicle availability. We made the trip up from Richmond the next d Buying Program, Kent promptly followed up the next morning to confirm pricing and vehicle availability. We made the trip up from Richmond the next day to take a final test drive and purchase a new 2010 Civic LX. The Pohanka vehicle USAA price was substantially better than even the USAA pricing from the other two local program dealers and a far better deal than we would normally have achieved. Kent Smith was very helpful in helping us make the final selection of vehicle after test driving both LX and LX-S models. This was by far the easiest, least stressful and best car buying experience that I have ever had. All members of the Pohanka staff that we encountered from the time we arrived to the time we left were very friendly and helpful. I would definitely work with Pohanka Honda again the next time I am in the market for a new car. More

Inquired about a Honda Civic sedan on USAA. Was provided a price and selected the Pohanka dealership as my certified dealer. Within an hour, I received an email from Kevin and a follow-up phone call the ne a price and selected the Pohanka dealership as my certified dealer. Within an hour, I received an email from Kevin and a follow-up phone call the next day. Kevin worked with me on the color of the vehicle and ensured the vehicle I had selected was available prior to my 3 hour drive to Fredericksburg. My experience was first class from the time I walked through the dealership's doors. Kevin was professinal, friendly and very candid in response to my questions. I received better pricing than I expected by a few hundred dollars. Kevin walked me through some of the paperwork then turned me over to BJ to finalize the details. I wasn't too keen on the extras (ie extended warranty, etc), but BJ was very accommodating. I had a price in my mind of where I wanted to stay as far as monthly payments. BJ worked with some figures then was able to provide me an extended warranty within the price range I was planning for. These guys are great! I would definitely make the 3 hour trip to purchase my next car from Kevin and the folks at Pohanka. DC Foster, USMC (ret) More

Good dealership, good representative with no bs. Trusted his answers to our questions and was able to communicate without items being lost in translation. aaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaa his answers to our questions and was able to communicate without items being lost in translation. aaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaa More

Pohanka responded quickly to our request for the USAA price on a new Honda Fit. Their price was the best of three responses. Everyone at Pohanka was knowledgeable, courteous and helpful. There was no ave price on a new Honda Fit. Their price was the best of three responses. Everyone at Pohanka was knowledgeable, courteous and helpful. There was no aversive aspect to the car-buying experience. We will return to Pohanka again. More

I worked with Davona Hunter and she went out of her way for me. She is very pleasant and such a pleasure to work with. I have never had such an experience like this with any other dealership. I left ther for me. She is very pleasant and such a pleasure to work with. I have never had such an experience like this with any other dealership. I left there with a very good feeling. The Honda dealers in Richmond, VA can't touch this feeling. With employees like Davona I know a lot of people will enjoy the experience that I had. She called and checked on me to see how the vehicle was doing and just to say hi. This was experience was so great I have been telling all of the folks I know about my experience with Pohanka Honda. I'm sure they will come and visit when they are looking for a vehicle. More

After a 2-hour drive, we were lost, tired, hungry, carless, and about 45 minutes late for the appointment. Salesman Bill Hamilton guided us in by phone, met us at the door, escorted us to the rest ro carless, and about 45 minutes late for the appointment. Salesman Bill Hamilton guided us in by phone, met us at the door, escorted us to the rest rooms, and showed us the coffee bar. He then accepted our change in CR-V color preference, had the other vehicle prepared, and (in between sea stories) described the vehicle to us from the back seat during a test drive. As I had talked to Bill and to Sales Manager Chris Conroy the previous day, and had been assured that the driveaway price would be the USAA buying service price plus only 6% Maryland tax, $208 for tags and title, and $399 for documentation/dealer fees, I was anxious to see if the written figure was the same as I had computed. Well, it wasn't--it was $20 less! We then met with Kingley, the Business Manager, to sign all the papers. He talked us into financing about three-quarters of the cost at 1.9% for 36 months instead of writing a check for the full amount, and trid valiantly to sell us an extended warranty/service plan, but couldn't (we have a long-standing personal rule about never buying another extended warranty). Meanwhile, Bill turned in our Enterprise rent-a-car, and had our new vehicle detailed and ready to go. He then called USAA for me so that I could adjust our insurance coverage, and even fed me the Pohanka fax number at the right time so that I could get the proof of insurance faxed. Having taken care of all our other poblems, Bill then gave us directions to theBonefish Grille, where, after a glass of wine and softshell crab stuffed with lump backfin, we deided it was a great day. As is obious from the above, we had an excellent experience overall. Bill Hamilton is personable, very kowledgeable, zeroes in on what is important to the customer...and tells a great sea story! The whole Pohanka of Fredericksburg team was efficient and thorough, but we think Bill stand out as a leader. Arnie Henderson, CAPT, USN (Retired) More

Mr. Hamilton was very patient and informative. He worked with me and helped me purchase my dream car. I am very satisfied with the service and will recommend Mr. Hamilton to my friends. Over all great buy with me and helped me purchase my dream car. I am very satisfied with the service and will recommend Mr. Hamilton to my friends. Over all great buying experience. Ms. Delaney helped me to receive an excellent rate on my loan and explained all the warranty options in great detail. More

Thanks for the van. and the price was great. wished for a more on the trade. Had to trade in another honda van that had the transmission fail early...honda knew there were issues with their 03 van and did a more on the trade. Had to trade in another honda van that had the transmission fail early...honda knew there were issues with their 03 van and did a recall....but my van still fell apart... hoped for better offer due to brand loyalty More

I would absolutely recommend this dealership to my friends and family. My questions were answered and I was offered multiple options. Matt, the salesman that helped me was patient and my experience friends and family. My questions were answered and I was offered multiple options. Matt, the salesman that helped me was patient and my experience was well above what I expected. I looked at both new and used vehicles and could not beat the deal I received for my new car. I have received multiple follow up contacts from both Matt and his manager since my purchase. I was invited to enroll onto the My Honda website and I really think that that website is going to be an ideal tool to have for my future satisfaction and life of my new car. I look forward to a long relationship with this dealership and I LOVE MY NEW CIVIC! More

I would highly recommend the Pohanka Honda of Fredericksburg to anyone who is looking to buy a new Honda. I never knew that car shopping could be such a pleasant experience before going there. Fredericksburg to anyone who is looking to buy a new Honda. I never knew that car shopping could be such a pleasant experience before going there. Kent and Ken were very knowledgeable, friendly, and helpful. Ken made sure that I test drove the different cars on a variety of roads so I could really find out which car was best for me. Kent was able to give us a great price for the car and was very honest. Be sure to check them out if you are looking for a car! More