Pohanka Honda of Fredericksburg

My buying experience at Pohanka Honda of Fredericksburg was excellent. I was connected to the dealership through the car-buying service run by my insurance company. I wanted a gray 2010 Honda Accord LX and was excellent. I was connected to the dealership through the car-buying service run by my insurance company. I wanted a gray 2010 Honda Accord LX and their price couldn't be matched by any of the dealers I contacted in my home city located about 200 miles from Fredericksburg. I contacted Helena Fountain to discuss the car I was interested in, but they didn't have it on the lot. That model was very popular and as it was nearing the end of the model season and there weren't many left anywhere. Helena kept my car in mind and when a new car shipment arrived with the car I was interested in, she contacted me and while I waited on the phone she walked the lot to personally verify the car was present at the dealership. I arrived the next day to purchase the car and the entire process was completed in about 3 hours. Helena Fountain was extremely professional, knowledgeable, and pleasant. I couldn't have asked for a better car-buying experience than working with her. I would highly recommend Pohanka Honda and Helena Fountain to anyone interested in purchasing a Honda. The only negative aspect of the transaction was the rather hard-sell by the financial people to purchase additional warranty coverage. That is why I gave a "4--Good" rating to the overall experience. However, I would not let that deter me from traveling 200 miles to purchase another Honda from Pohanka Honda. More

Used USAA website to find a price on a Honda Civic coupe. Pohanka came up with a good price. Drove from West Point to Fredericksburg to purchase a car with my grandson. We are in our 70's and have bought Pohanka came up with a good price. Drove from West Point to Fredericksburg to purchase a car with my grandson. We are in our 70's and have bought many cars - this was the best car buying experience we've ever had. Price was great - people were outstanding. Don't think they could improve if they tried. It was just a terrific experience and I would highly recommend this dealership. Local honda dealers had assured me that I would be disappointed if I went to Fredericksburg but they were wrong. So glad we went!! More

Mike did a great job considering we made up our minds to purchase an Accord that same day through the USAA Buying Service. He was ready for us after our 2 hour drive to the dealership and treated us with r purchase an Accord that same day through the USAA Buying Service. He was ready for us after our 2 hour drive to the dealership and treated us with respect and professionalism. While the options for what we were looking for were limited in the inventory, we found something close to what we wanted and were treated fairly on price. Our trade in was properly valued and your Finance Manager was professional in presenting financing options, which we ultimately accepted. I can't remember the name of the young lady (Army vet) who also helped us, but wanted to point out that she was very kind and patient as well. Overall, a nice, low key buying experisnce and we love the vehicle. Jeff and Johna Pitchford More

An absolutely enjoyable buying experience! The initial An absolutely enjoyable buying experience! The initial contact was made via the Pohanka website and email exchanges. When I arrived at the dealers An absolutely enjoyable buying experience! The initial contact was made via the Pohanka website and email exchanges. When I arrived at the dealership, I was greeted warmly by a relaxed gentleman who helped me locate the individual I needed. The salesperson asked me a few questions to determine my needs and what I had in mind, and patiently allowed me to explore as many options as I desired. I felt that I was in control the entire time, and if I had wanted to spend the entire day looking for the right car, I would have been accommodated. Never, at any time, did I feel pressured or pushed to any particular car or ‘deal’, or to make up my mind quickly. I made my selection, and groaned inwardly as the ‘buying process’ was started. I was shocked at how quickly the paperwork was processed, and how simply the transaction was made. It seems that many dealerships purposefully wear you down and attempt to add on as many money making items as they can. Not so at Pohanka – the numbers were straight-forward and clear, with no surprises. The closing was easy – yes, they offered extended warranties, extra insurance, paint protector, etc – but it was offered one time in a no pressure, friendly manner, and when I declined, the deal was moved forward quickly. If you are looking for a good deal, clear negotiations, and to be respected as a customer, then Pohanka makes the grade. More

Hours of service are unmatched! I can bring my car in at 5am and they are waiting for me! I have NEVER had to return any of my cars for a second time on the same repair - they get it right the first time! 5am and they are waiting for me! I have NEVER had to return any of my cars for a second time on the same repair - they get it right the first time! They always look for ways to save me money. More

It was my wife's birthday and I wanted to buy a new car for her. So, I decided to drop in to a Honda Dealership. As soon as I opened the front door, Mr. Alston met me, my daughter, and son with a friendly for her. So, I decided to drop in to a Honda Dealership. As soon as I opened the front door, Mr. Alston met me, my daughter, and son with a friendly smile. He began helping me with making a decision on purchasing a vehicle. I did not feel pressured nor rushed to make a quick decision by Mr. Alston nor any other employee. The buying process was rather quick and easy, considering previous experiences when purchasing a new vehicle. After we finished conducting business with Anthony, my wife and I sat down with the finance manager, Susan Fleming. She took the time to explain in brief detail, the finance portion of the purchase, and thoroughly answered any questions we had. Anthony and Susan were very friendly to me and my family. Praise God for the new car, my wife really likes it. Thank you!! More

My husband Keith Young and I are a military family that recently moved to Stafford VA. We had been looking to buy several used economy cars. After reviewing consumer reports, we decided to go with Honda fo recently moved to Stafford VA. We had been looking to buy several used economy cars. After reviewing consumer reports, we decided to go with Honda for great performance and price. When arriving at Pohanka Honda we were immediately greeted with friendly customer service by Devona Hunter. She allowed us to take our time test driving several used vehicles without pressing us to make a decision. We felt the dealership was fair and honest with our trade in vehicles and gave us a fair deal. We appreciated the professional and courteous customer service that we recieved by Devona and staff at Pohanka Honda. We are completely satisfied with our gently used Honda vehicles and would highly reccommend their dealership to anyone. Sincerely, Julie Young More

On July 20, 2010, Tuesday afternoon I made a decision to go to Pohanka Honda of Fredericksburg. I worked with the best Sales Rep "Mel Girardin." I picked out a vehicle and his Finance Rep worked out a dea go to Pohanka Honda of Fredericksburg. I worked with the best Sales Rep "Mel Girardin." I picked out a vehicle and his Finance Rep worked out a deal I could financially manage with my trade in. The Sales Consultant "Kingsley Kawkye" was very professional and not pushy. This is the first time in 10yrs I have been able to go to a dealership and was able to leave "HAPPY." More

This was the best car buying experience I've ever had from the initial contact to driving the car off the lot. I requested a quote on line and immediately received an email and phone call from Mr Halder from the initial contact to driving the car off the lot. I requested a quote on line and immediately received an email and phone call from Mr Halderman. I asked him for the "bottom line" cost of the car I was interested in and he immediately responded without the hassle of back and forth. I set up an appointment to drive the car two days later and when I arrived the car was there waiting for me. Mr Sanders did a great job reviewing the features with me and answering my questions. We did not have time the evening I drove the car to complete paperwork due to another commitment. Mr Sanders very politely covered the process and timeline required to discuss with the finance dept and other paperwork and we said we'd come in the next day. It was a welcome feeling not to be pushed by the sales dept to close the deal that day. Mr Sanders suggested we complete credit application that evening or on line before returning the next day to save us wait time. The consideration of our time is most appreciative. We arrived the next day and Mr Sanders had the vehicle ready, paperwork prepared for signature and the finance rep standing by, Kingston (didn't get his last name). Kingston was very thorough and quickly processed the paperwork, worked the best deal for me (0.9% financing), and provided a very reasonable justifiable scenario to purchase the extended warranty which I gladly purchased. My husband and I spent less than an hour finalizing the entire purchase/finance process. Not only did I feel your Honda representatives had my best financial interest at heart, but also the overwhelming consideration of my time. I also own a 2001 Honda Civic that I purchased new and currently have over 215,000 miles on the vehicle. Craig King from Pohanka of Fredricksburg has been my technician on this car since purchase. I am thrilled that I shall continue my business with Pohanka's maintenance dept with the purchase of the new car. I believe Pohanka of Fredricksburg has hit the trifecta of car dealerships (Best sales, best finance and best maintenance)! My husband drives something other than a Honda and didn't and doesn't have the trifecta win I have with Honda! From a very, very pleased customer: Linda Bryan More

Dealing with Pohanka was a pleasure from start to finish. Our initial contact was with Sales Manager Tim Cosgrove via USAA's Buying Program. Pohanka had not only the lowest price by a considerable margin, bu Our initial contact was with Sales Manager Tim Cosgrove via USAA's Buying Program. Pohanka had not only the lowest price by a considerable margin, but they were the most pleasant to deal with and had exactly the model (CRV EX) and color we wanted. Joey was our sales associate and did an excellent job: knowledgeable, professional, and efficient. I was initially a bit reluctant to purchase from a dealership 45 minutes away, but it was well worth the trip. It was a quick, no-hassle, no-pressure purchase - just what I was looking for. I would not hesitate to buy again from Pohanka (and probably will within the next year) and recommend them without reservation. More