Pohanka Honda of Fredericksburg

I got a substantially below invoice price for a Honda Accord LX from Pohanka Honda. I spoke to Don Meney and he confirmed the price by email and asked me to call him regarding color. On Tue evening, we s Accord LX from Pohanka Honda. I spoke to Don Meney and he confirmed the price by email and asked me to call him regarding color. On Tue evening, we spoke and he offered me a black car, which he said he had in stock. I accepted and we agreed that I would travel down to Fredericksburg,VA from NC (a 200 mile trip) to buy the car. He also said that he would email me details of the car + price out the door + VIN no. the same day. I received no email till Wed evening, so I sent him a reminder. I then get a call from Kingsley Kwakye, who says he's the manager and Don is out for the day. He says he needs some time to check details. When he comes back to me, he says he has only one Accord LX is stock, it is a celestial blue. So I ask him, 'when do you expect the next black one to come in'. He says he doesn't know. He is expecting a red one this week. He doesn't know when he's going to get the next Accord LX in stock. In the same breath, he mentions that he's been selling 100's of these cars due to aggressive pricing. If I wanted the black color, he'd had to specially order them in, which would cost substantially more. However, if I wanted LX-Ps, he had plenty of those in stock, but it would cost me $1000+ extra. If you ask me, it's a classic bait and switch tactic. No money changed hands, however, I wasted about a week's worth of time. At the same time, I turned down more realistic offers from other dealers, some of whom I'd test driven with before. They weren't happy with me, but couldn't believe the price they were offering. Bottom line, you should take Pohanka Honda's offers with a pinch of salt. More

On Saturday, I purchased my first new car at Hendrick in Woodbridge. That was the worst experience I or my parents had ever had in a dealership! We were lied to, had our time wasted, and made fools of. We w Woodbridge. That was the worst experience I or my parents had ever had in a dealership! We were lied to, had our time wasted, and made fools of. We were promised that my new car would be available on Sunday at 2 pm. At 1:30 we received a call and were told that the "new" car they picked up in Maryland actually had around 1000 miles on it and they weren't planning on giving us much for the large amount miles. As a result, we took our business to Pohanka. We called, talked to Francis (sp?), informed him of what we were looking for and that I needed to be back at school that night. Since we were on a time crunch Pohanka expedited the process by having the car pulled up and ready to view, some paperwork started, and the keys ready to exchange when we walked in the door. My mom would go on to say that it was the fastest she'd every bought a car. The price of the car was more than reasonable. The staff was outgoing and friendly. Although salesmen have a bad reputation for being deceitful, at Pohanka, they were not. The price we were given over the phone was what we paid (out the door). Don helped me by going through the different lights on the dash, switching my luggage from my trade-in to my new car, and by putting the license plates on my new car. In the financing office, although I cannot remember the gentleman's name, my parents and I were pleased of how smooth the process was. We were not jerked around or surprised by higher prices. Although the process for buying my first car out of college started out horribly at Hendricks, it ended better than I could have imagined at Pohanka. I appreciate the staff's willingness to rush the process and inform me about the car I was buying. I have already informed friends of this place and will continue to send business. If I plan on buying another Honda in Virginia, there is no doubt that I will give Don at Pohanka of Fredericksburg a call. More

Extraordinary dealer. Friendly, helpful, and offered the best price by far. What more could you ask? Deal was so good took a train across state to purchase vehicle. No pressure at any step of process. A best price by far. What more could you ask? Deal was so good took a train across state to purchase vehicle. No pressure at any step of process. Anyone looking for a new car, give Pohanka Honda a chance. More

From the moment I emailed the dealership, I was pleasantly surprised by the quick response. They were honest, not pressuring and I felt they truly wanted to help me and make me happy (which they d pleasantly surprised by the quick response. They were honest, not pressuring and I felt they truly wanted to help me and make me happy (which they did, love my new car). I will recommend these gentlemen to anyone who is shopping for a new or used car. More

I drove 3 hours to buy my new 2011 Honda CRV. I dealt with Don Erickson and let me tell you, this was the best car salesman I have ever dealt with. I arrived at the dealership and Don Erickson greeted m with Don Erickson and let me tell you, this was the best car salesman I have ever dealt with. I arrived at the dealership and Don Erickson greeted me.He showed me my new vehicle and then got it cleaned up while I went to eat. Greg Altman the sales manager helped me in so many ways and was very professional. The price I bought this CRV for was a price noone could even come close you.. I can assure you, when I buy another Honda, Im not calling any other dealerships but this one. I also will be happy to drive 3 hours knowing I got a great deal. If you dont buy from Pohanka, I can assure you, you are paying way too much! Nobody i man nobody can beat their price!!! More

Like most people, I was very cynical about any "deal" I would receive from a car dealership and guarded about being treated nice by a salesperson. Without hesitation, I would recommend Pohanka Ho "deal" I would receive from a car dealership and guarded about being treated nice by a salesperson. Without hesitation, I would recommend Pohanka Honda of Fredericksburg for a new car purchase and any trade-in transaction. Specifically, I would like to commend the excellent customer service and commitment to provide that extra step to make the car buying experience a pleasant one provided by "Buddy." More

Kenneth went above and beyond my expectations. I used up a lot of his time on a holiday weekend as I looked at numerous models trying to decide what I wanted. Ken was patient and helped me find just the ri a lot of his time on a holiday weekend as I looked at numerous models trying to decide what I wanted. Ken was patient and helped me find just the right car. Every Pohanka employee I saw said "Hello" and just made me feel welcomed even when I was already with another salesperson. I never felt pressured because I was taking up to much time. This was without a doubt the best car shopping/purchase experience I have had of all the car purchases I've made in the last 30 years. More

I am 71 years old and have purchased several cars in my time. I would have to say that the experience at Pohanka Honda of Fredericksburg was the best! Steve Smith was the most honest, knowledgeable, friend time. I would have to say that the experience at Pohanka Honda of Fredericksburg was the best! Steve Smith was the most honest, knowledgeable, friendly, and patient salesman ever! It took me forever to find the right car for me. I must have test drove everything at the dealership! Steve was extremely understanding and he finally put me in a car that I thought I would absolutely hate, but fell in love the first time I drove it! It was the Honda Fit Sport. He even nailed the color without even asking... Blue Sensation!!! I LOVE IT!!! Thank you Pohanka and most of all... THANK YOU STEVE!!! Buy from Pohanka, and ask for Steve!!! Kenny in finance was very helpful also. Oh, and the entire dealership is INCREDIBLE!!! More

I've put on 275000 miles over 8 years, so I've had a ton of maintenance done on my car. The reason I keep coming back to Mike at Pohanka is that he works with me to figure out a service schedule that allow of maintenance done on my car. The reason I keep coming back to Mike at Pohanka is that he works with me to figure out a service schedule that allows for consolidating labor costs, saving me hundreds over the years. Not only that, he's recommended cheaper alternatives that worked better than stock parts; for example, he recommended a set of tires that were not only $200 cheaper, they really grip the road better in dry weather (wet weather performance is about the same). The one time they made a mistake, they replaced the part for free. I couldn't be happier with the service, and I have kept coming to them even after I moved from Fredericksburg to Richmond. More

Ken Halderman / Blue, I just wanted to let you know Ken Halderman / Blue, I just wanted to let you know that this was the best new car buying experience that I have ever had in my life. I have purc Ken Halderman / Blue, I just wanted to let you know that this was the best new car buying experience that I have ever had in my life. I have purchased at least 5 new cars in my life. Historically car dealers have been tricky and confrontational in my experience. The last 2 Honda's we purchased through AAA just to avoid all the hassles. It was a true pleasure dealing with you and Pohanka Honda. I know that you were surprised at my skepticism, but I have had some really bad experiences in the past with various car dealers. I must say they you and Pohanka are fantastic. It was a really great experience and everyone that we talked with in the dealership was the same. The environment and people at Pohanka are all friendly and fun. By the time we left, I wished that I could work at a place like this. This is our 5th Honda Accord, so I am sure we will be back to see you again - even if it is a 3.5 hour drive. Thanks again for all your help. Dave & Laura G PS - You will be getting ALL 5's when Honda calls. More