Pohanka Honda of Fredericksburg

Michael, is not only fantastic at what he does at Honda Michael, is not only fantastic at what he does at Honda but he also is very genuine while doing so. I have had my car serviced at Honda for years no Michael, is not only fantastic at what he does at Honda but he also is very genuine while doing so. I have had my car serviced at Honda for years now, including my family and friends who buy from this dealership. No matter what day of the week, what hour, what they weather may bring! Michael is always very welcoming and helpful to all the customers who walk in. He always starts with a smile and ensures that he fully explains the service / work being done that day, what issues or future work may be needed and why as well as telling you if something is not needed at all for the moment, saving you money at the same time. He is always coming by and giving an update of where the service/work is during your visit so that you are aware of the time being spent on your car and what is being taken care of, while you work. The incredibly comfortable environment at this dealership, TV's, coffee, comfy chairs, kids playroom, ends up being a complete relaxation time for some of us! We relax and read the paper, watch TV, while waiting for our car and receiving updates from Michael. Michael, thank you for being such a key part of this Honda dealership and treating everyone who walks through those doors with the same level of respect, kindness and appreciation as you do. You are a true asset to this dealership. More

Bill Hamilton is THE guy to go to if you want to buy a new car. He is very honest and patient and just an overall great guy. He got me an amazing deal on my car and I will be coming back to him next time new car. He is very honest and patient and just an overall great guy. He got me an amazing deal on my car and I will be coming back to him next time I am ready for another car. Excellent service and the hospitality he gave was wonderful. More

Overall experience was unsatisfactory. Arrived at 0900, knew which car we wanted as we had previously driven the vehicle, yet didn’t leave the faciility until 1350. Had to send the car back to the cleanin knew which car we wanted as we had previously driven the vehicle, yet didn’t leave the faciility until 1350. Had to send the car back to the cleaning dept. three times (french fries under seat, scratches, rear not vacuumed, etc.). Rushed out at 1350 to pick up daughter and didn’t realize that gas was not provided. Didn’t have enough gas to make it to the school and had to stop which, in turn, made me late to pick up my daughter. Was never shown the specifics of the car and was unaware how things worked (electronics, hood release, doors, etc.). Was told by three different people (two salesman, and the finanacial lady) that extra key for the vehicle would be made readily available yet it took a month to produce the key. Was told a different story every time I asked about the extra key (very frustrating). A week after the purchase spoke with Carlo and brought the car over for an “IOU” of remote start and met with him with regard to the specifics of how the car worked (electronics, hood release, tailgate lift, etc.). Also, spoke to him about having an hitch package installed and he said that he would check to see if it could be done on Saturday while the car was already in service for the IOU. Well when he called to confirm the hitch package installation on Saturday it was already installed and with a price tag $700+. No one confirmed the price with us and just after having made a deposit of $2500.00 on the car to purchase it, $700.00 additional was out of the question. However, would like to note that Carlo did made it right with regard to the hitch and was very knowledgeable about the vehicle and provided us any additional information as requested. The first service didn’t go as planned as the first oil change was free yet the rotors had to be turned as the car was shaking badly when the brakes were used. When I arrived, the service man that checked me in indicated that I would be charged $30.00 (or so can’t remember the specfic price) for the additional maintenance required (rotors turned) and I approved having the additional maintenance done. Well, when it came time to check out the cost of the mainteance was triple the price orginally discussed and had to then take even more time out of my schedule to fix the situation. After some time the issue was resolved. Got my car and was traveling to work in D.C. and used the windsheild wiper fluid to clean my windsheild. GOOD GRIEF!!! It looked like someone had put oily soap/detergent in the fluid holder and my winsheld was IMPOSSIBLE to see out of once this soap scrumb stuff dried on the windsheild. I had to stop and buy water to throw on the windsheild and could not clean my windshield until all the fluid was drained and replaced with “real” fluid. I can’t imagine how an error like this could have occurred. Again, frustrating to say the least. More

After experiencing great experiences with the "sales" dept., my expectation from the parts (and service) department was really high. I have purchased two brand new Honda vehicles from this deal "sales" dept., my expectation from the parts (and service) department was really high. I have purchased two brand new Honda vehicles from this dealership within a year and both buying experiences were exceptional. The parts were ordered on Wed. and called on Thur to confirm arrival of the parts at the dealer's parts dept. A parts dept staff informed me that that the parts have arrived and ready for pick up. I've arranged all other involving parties for Sat. morning to complete the repair (outside of the dealership). Friday after long day at work, I wen to the dealership to pick the parts up. I had to wait almost an hour to find out that the parts were just "disappeared" from their inventory. I was shocked. The service dept manager (Mike) came to provide me with explanations and offered to install the part when it comes in on following Tuesday. I understand that mistakes do happen, but after making a call to ensure availability of the parts but only to find out that these may just "disappear" when drive extra miles to pick them up. Bit disappointed, but will see how they handle the situation when go back in few days. More to follow. UPDATE: Went to the dealership this afternoon to have the parts installed. Experienced few hiccups, but finally the parts was installed. The Service Director, Mr. Mike Fink personally took care of the issues and at the end, I was satisfied. Mistakes were made, but Mr. Fink made it right. More

i was very happy with my experience! I would recommend them again!! Carlo did not pull any punches and got me in and out of the dealership very quickly, as I had asked him to do. Thanks, Rob them again!! Carlo did not pull any punches and got me in and out of the dealership very quickly, as I had asked him to do. Thanks, Rob More

Maureen & Tamika provided EXCELLENT CUSTOMER SERVICE! They both strived to please and met my needs. I felt that they were very personable and friendly as I looked for a new car. They listened to my pr They both strived to please and met my needs. I felt that they were very personable and friendly as I looked for a new car. They listened to my preferences and found the car I wanted. It was worth the wait. Thanks Maureen & Tamika! More

We had sent an inquiry about a used vehicle that we found on Pohanka's website, via the website link. Literally, five minutes later, we got a response from Tamika offering more information about the vehicle on Pohanka's website, via the website link. Literally, five minutes later, we got a response from Tamika offering more information about the vehicle and suggesting to set-up a test drive. Over the next few days, she was very responsive to any questions we had, and changes we needed to make for the times and dates of our test drive. Upon arrival at the dealership, Tamika was incredibly friendly as well as attentive. We also had an opportunity to meet Judaea, who assisted Tamika in completing the sale. The overall process was very pleasant, and in the end we left with the car that we wanted at a price that we thought was very fair. More

Very disappointed! We contacted Pohanka Honda of Very disappointed! We contacted Pohanka Honda of Fredericksburg last night via email to check out a Honda Pilot listed as available on the website. Very disappointed! We contacted Pohanka Honda of Fredericksburg last night via email to check out a Honda Pilot listed as available on the website. Just before lunch today, a salesman, Matt Patterson, sent us a response email stating ‘that vehicle is still available to inspect and test drive.’ After lunch, we spoke with Matt on the phone prior to leaving for the dealership and reminded him of the vehicle we were interested in. He replied that he ‘looked forward to meeting us.’ Unfortunately, when we showed up at the dealership, the problems began. We were asked to wait while Matt went to check on the ‘availability’ of the car. After approximately ten minutes of waiting, he returns to tell us that the Pilot was sold yesterday. Feeling lied to and further annoyed that we were asked to wait for such a time period, we promptly said our goodbyes and dismissed his question of whether he could interest us in any other vehicles on the lot. We are grateful that the wait time provided an opportunity to evaluate the Pohanka sales strategy. Ten minutes wasted up front was better than hours of wasted time had we actually wanted to purchase the Pilot. Examples: Seated at multiple sales desks were weary-looking customers who were waiting longer than us and were checking their watches and exchanging glances, clearly wanting their ordeal to be over. In the waiting area with us, there were many tables of customers waiting for salespersons. From this area, we all watched groups of salespersons strolling throughout the lobby. One lady’s conversation we overheard included the phrase ‘we are still at the dealership’. This dealership looks impressive upon arrival, but it certainly does not treat potential customers with an equal level of customer service. Best advice: Plan to spend an entire day at this dealership and bring a drink, snack, and entertainment. More

What a fabulous person Judaea is. She is extremely professional and made our family feel comfortable. She was knowledgable in her field and confident in her abilities. What a pleasure to work with h professional and made our family feel comfortable. She was knowledgable in her field and confident in her abilities. What a pleasure to work with her! It was a cold windy day and your cafe was not working. I couldn't get hot water for tea or a hot cappuccino. You only had cold water on a cold day. So sad... More

Sales Consultant (Judea Horn) was very helpful in assuring that the vehicle I purchased was indeed the vehicle I was looking for and wanted. Also she DID NOT make me feel pressured to make the purcha assuring that the vehicle I purchased was indeed the vehicle I was looking for and wanted. Also she DID NOT make me feel pressured to make the purchase. More