Pohanka Honda of Fredericksburg

I recently purchased a 2014 Honda Sport from Pohanka Honda. I worked with Bill Hamilton. Bill was kind, courteous and made me feel like he really cared about finding the best auto for me. He didn't make Honda. I worked with Bill Hamilton. Bill was kind, courteous and made me feel like he really cared about finding the best auto for me. He didn't make me feel as though I was just another sale. He took the time to educate me on all of the different features and explained in great detail how everything worked- going as far as programming my phone to ensure I had hands free phone use before leaving the lot. SAFETY FIRST! Bill followed up we me 1 and 2 days after the sale. He wanted to make sure I was comfortable in the new car. Since my purchase in early January, I have had 4 friends purchase auto's from Pohanka with Bill. They all have had the same kind words and shared their awesome experience with him. I left the dealership not only with an awesome new car, but a friendship! Hats off to Bill Hamilton - sales and Joey from the finance department who too, was amazing to work with and made me feel as if he really cared about me and the purchase of my new Honda. More

Bought my Honda FIT with carlo. He was very honest and very customer services oriented consultant. Took his time to explain all the different models that will not go over my budget. I am looking forward t very customer services oriented consultant. Took his time to explain all the different models that will not go over my budget. I am looking forward to do more business with carlo and recommended him to my friends and family. Good job carlo. Thank you More

Bruce Wells is awesome! I bought two cars from him and would definitely go back if I were looking for another. He is friendly and knowledgeable. He and the dealership also went the extra mile. They sta would definitely go back if I were looking for another. He is friendly and knowledgeable. He and the dealership also went the extra mile. They stayed late to accommodate me on two occasions. They also worked with me in difficult circumstances. Hard to explain, but it involved a divorce situation. Trust me, it was way beyond what they get paid for. They really treated me as a person and not just a sale. If you think customer service no longer exists, you just are not shopping at the right place! More

Bruce Wells was very easy to work with. He was not pushy. He explained every part of the process and made things as stress free as possible. Valerie in finance was wonderful as well. The customer service He explained every part of the process and made things as stress free as possible. Valerie in finance was wonderful as well. The customer service both of them provided to me was outstanding. More

Dana was a wonderful person to work with on our new car purchase. He worked very hard on getting us the deal we wanted. We would definitely buy from Dana again and recommend him to our family and friends purchase. He worked very hard on getting us the deal we wanted. We would definitely buy from Dana again and recommend him to our family and friends More

We leased a 2013 Civic from this dealership. Bruce Wells was FABULOUS to work with! I wouldn't want to buy/lease/etc. from anyone else, honestly. He was fun, kept us informed of where we were in the process was FABULOUS to work with! I wouldn't want to buy/lease/etc. from anyone else, honestly. He was fun, kept us informed of where we were in the process, and made sure our experience was a breeze. More

This dealership had great people. This dealer had excellent service. I would highly recommend them. Very nice people, and definitely very easy to work with. excellent service. I would highly recommend them. Very nice people, and definitely very easy to work with. More

We had a wonderful experience; it actually made buying a new car fun! Bruce met us just outside the door with a warm welcome. We told him that we had just begun to look for a car to replace my husband's 2 new car fun! Bruce met us just outside the door with a warm welcome. We told him that we had just begun to look for a car to replace my husband's 2002 Trailblazer and were not sure whether we wanted a new or a used car. We had done some research and thought the Honda Pilot might fit the bill. We need a car that is capable of pulling our deck boat. We looked at both new and used cars and realized that we really wanted a new one. Bruce's knowledge of the Pilot was wonderful. He patiently showed us how to use all the bells and whistles on the various models. He is a great salesman since we had originally planned to buy either a used car or a basic new one and ended up buying a new one with all the bells and whistles! We love it and my husband is having lots of funlauing with his new car. Our only complaint is the amount of time the transaction took. We arrived shortly after noon and did not leave until 8:30 p.m. It took a great deal of time for the car to be readied (we did have a carrier installed) and they were not able to detail it. It was necessary to take it back at a later time. Financing and the signing of papers with Joe Rafanello was quick and done very efficiently, but then we waited a very long time for the car! More

Bruce was so nice and knowledgable! He took such great care of us we ended up leaving with two cars! Definitely ask for Bruce if you go to Pohanka! care of us we ended up leaving with two cars! Definitely ask for Bruce if you go to Pohanka! More

I experienced friendliness, concern for my needs and attention to detail even though I presented a stern demeanor. I do not act friendly toward salesmen until I'm sure that they genuinely care about my attention to detail even though I presented a stern demeanor. I do not act friendly toward salesmen until I'm sure that they genuinely care about my interests. Over several visits, my salesman convinced me that he was sincere, so when I had the opportunity to buy a car from either of two dealerships, I bought from him. More