Pohanka Honda of Fredericksburg

Long Slog With Lots of Missinformation Got a spare 7 hours? That's how long I spent over a 2 day period trying to make a simple purchase. Yes, I finally made the deal but it was one of th Got a spare 7 hours? That's how long I spent over a 2 day period trying to make a simple purchase. Yes, I finally made the deal but it was one of the more painful and frustrating car buying experiences I've ever had and I've bought more than 20 cars.. First, the Insight I bought from Pohanka in 2013 had a Takata airbag (yes the one that explodes and kills people) but Honda only informed me of that fact a week ago. Trying to make the recall a win-win I thought that Honda would be happy to sell me a new car rather than pay for a loner car for up to 2 months (they don't know when the parts for the recall will actually arrive). In reality, Pohanka couldn't have cared less about the cost to Honda and said my car was worth less because they would have to keep it on their lot till the repair parts came in. Really!!!! You're a Honda dealership not Ford! After wasting 3 hours and being rather poorly treated by the "Sales Manager". I pulled over to service department and picked up my loaner car. As an aside the service manager did an excellent job and tried to make things work as well as possible. The next day I got a call from the salesperson to see if we could reach an agreement. The reality for me was that, for multiple reasons, having a rental car for 2 months was going to be a giant pain. So I told the salesperson that I would come back but only if I could be out the door in little over an hour. I also asked what the monthly payment would be a the 0.9. I was assured that the process would be very quick and that the 0.9 would depend on my credit rating. Reality: I spent over 4 hours before I could get out of the dealership and the 0.9 didn't apply to the model I wanted. Oh, I would have to pay an extra $40. because my hybrid tags couldn't be transferred to the new vehicle. So if you want to deal with a company that uses the "make them invest time and wear down their resistance" and the "tell them what they want to hear and then say oh so sorry" methods of negotiations - this is the place for you!!!!! Finally, I did get a call the next day asking "how much I loved my new Honda" so I explained my experience and interestingly enough have not relieved the standard "tell us about your experience" e-mail". Wonder why? More

Best Sales Experience Yusef Adams was very, informative and accommodating during the whole sales process. He went above and beyond to our expectations. Even post sales he d Yusef Adams was very, informative and accommodating during the whole sales process. He went above and beyond to our expectations. Even post sales he did call up to check if we had any questions about the car, which i rarely see any sales person doing it, that speaks volume about him. I will surely recommend my family and friends to work with him. More

Great Service!!!! Terry was very professional and accommodating. Terry followed up and did all he promised to do. Would definitely recommend him and/or go to him for m Terry was very professional and accommodating. Terry followed up and did all he promised to do. Would definitely recommend him and/or go to him for my next car buying experience. More

Salma Khalifa Was the best Auto Sales Experience we ever had Salma was hands down the most knowledgeable, helpful, and professional Sales person we have ever had the pleasure to deal with. She has outstanding cu Salma was hands down the most knowledgeable, helpful, and professional Sales person we have ever had the pleasure to deal with. She has outstanding customer service, truly cares about you and your needs and is concerned with finding the right vehicle for you not just making another sale. She listened to what we needed, found the perfect match to those needs, and even stayed late on a Saturday night to make sure we were able to complete our purchase and come home with our new vehicle. I initially met with Salma a few days prior, went over some information and then went home. To my pleasant surprise she sent helpful emails, a follow up phone call all things I had requested and she was right there to provide the support and information I needed. Any time we had a question she was there with an answer. She even called a week after to follow up and see if there was anything else we needed. Look no place else for your next car and to be honest make sure you deal with Salma directly. Anyone else just isn't going to be as good. More

Outstanding dealership and Excellent Customer Service! We drove 50 miles from Falls Church to reach Pohanka Honda, Fredrickburg to buy Honda CRV. But it was well worth drive. We found just what we were lo We drove 50 miles from Falls Church to reach Pohanka Honda, Fredrickburg to buy Honda CRV. But it was well worth drive. We found just what we were looking for and also in our budget. I got a fair price for my trade in. And moreover they are real quick. I had a great experience with sales associate Salma Khalifa. From start to end she gave us the best car buying experience to date. She made sure that I understood what I was buying. Not only was she extremely knowledgeable of the cars and friendly, Salma went above and beyond to ensure we saw all of the available options and the difference between those models and also she explained all financial stuffs. And after driving a long way to reach home, she called and ensured that our driving experience was good with new CRV. She also followed up couple of times about the new car after that. Her salesmanship is warm and inviting not pushy and overbearing. I would like to refer her to all my friends. More

New 2016 Honda CR-V We just baught our second crv from pohanka honda fredericksburg va both times our experience was great my wife and i will only buy from pohanka they We just baught our second crv from pohanka honda fredericksburg va both times our experience was great my wife and i will only buy from pohanka they really care about thier customers no matter what you are there for everyone is so friendly and ready to answer any questions you might have and our sales person Chris Hayden was great, he did everything he said he would, we have no doubts that he got us the best deal possible he will do everything he can to get you into a good quality vehicle . Looking forward to working with Chris Hayden the next time we decide to buy again. He made our exsperience enjoyable we feel like we left with a friend as well as an amazing new crv. Thanks Chris Hayden for everything you done. A++++ across the board. More

excellent and Professinal I purchased NEW Honda cr-v ex ,I recommend this Dealer ,they are very professional and courtesy, now one of my daughters will buy a civic Thanks I purchased NEW Honda cr-v ex ,I recommend this Dealer ,they are very professional and courtesy, now one of my daughters will buy a civic Thanks to Yusef Adams my sales consultant and all staff of Pohanka.. More

Terry Jones is great Terry Jones was great. It was fun dealing with him. Terry did everything he said he was going to do. Next time whens its time to buy a car I will make Terry Jones was great. It was fun dealing with him. Terry did everything he said he was going to do. Next time whens its time to buy a car I will make sure I go to him. Thanks Terry Jones More

Buying Used Vehicle - Great Experience James Pontius and the staff at Pohanka Honda of Fredericksburg made our family's car buying experience by far the best we have ever had. James patient James Pontius and the staff at Pohanka Honda of Fredericksburg made our family's car buying experience by far the best we have ever had. James patiently dealt with what we needed in a used vehicle and stayed in touch with us to keep us appraised. His professionalism and dedication to finding our car impressed us greatly. When you stop by, find this man, he will get you what you need and will make you feel like the only customer at the dealership. The rest of the staff were wonderful as well as professional. More

Most enjoyable car purchase ever I recently purchased a new 2016 Honda Accord from this dealer. I conducted lots of research and visited many dealers. Pohanka was professional, kind a I recently purchased a new 2016 Honda Accord from this dealer. I conducted lots of research and visited many dealers. Pohanka was professional, kind and gave me a great financial offer. They catered to my personal needs and listened carefully to me. For example, I told them I did not need a lengthy sales pitch or description of the vehicle so they backed off. They provided a car for me to test and it was waiting for me at the dealer with my name on it. Their financial offer was far and away the best deal I could have imagined even after all my research. It was an easy decision and they got the exact car I wanted. They stayed late to accommodate my schedule and let me keep my old car parked in their lot for 4 days as a courtesy. They were not "fake" and were very transparent regarding costs and process. I recommend them highly. More