Pohanka Honda of Fredericksburg

buying a Honda with Jacqueline Palmer! Buying a new car is an exciting and often frustrating process. I am not comfortable working with "Sales" people, however, working with Jacqueline Pal Buying a new car is an exciting and often frustrating process. I am not comfortable working with "Sales" people, however, working with Jacqueline Palmer made it a whole new and very pleasant experience. It is so refreshing to find someone who truly listens, took time to research, and find the perfect vehicle for us. You do not have to settle for a vehicle when Jacqueline will work hard to make it a personal transaction that meets and exceeds your expectations! More

Happy 2015 Honda CRV owner I had a very nice, comfortable experience when I purchased my CRV in October 2015. Shawn Bennett was my salesman, and he was everything one could hop I had a very nice, comfortable experience when I purchased my CRV in October 2015. Shawn Bennett was my salesman, and he was everything one could hope for when buying a new vehicle. Shawn took a great deal of time with me and showed tremendous patience with me. I was not rushed into my decision. He took time to show me around the vehicle made the experience enjoyable. We walked the lot so I could be sure I was purchasing the exact vehicle I wanted. I highly recommend doing business with Shawn and Pohanka Honda. Shawn has done regular follow up wtih me to ask how I am enjoying the CRV and to answer any questions I have. More

Amazing Experience!! We wanted to lease a 2016 Honda for our daughter. Jacqueline Palmer did an awesome job getting us into the vehicle and with a montlhly payment in our We wanted to lease a 2016 Honda for our daughter. Jacqueline Palmer did an awesome job getting us into the vehicle and with a montlhly payment in our budget! This is our first experience with a Honda and we are extremely happy!!!! More

Very Happy Shawn Bennett was my salesman. I wanted to trade my vehicle in for 2 Honda Civics as my daughter needed a car. So I brought in my 2013 Ford Explorer Shawn Bennett was my salesman. I wanted to trade my vehicle in for 2 Honda Civics as my daughter needed a car. So I brought in my 2013 Ford Explorer and Pohanka gave me "Top Dollar" for my trade. We are very pleased with our new cars and I personally was very pleased with Shawn's communication during the whole process. All employees at Pohanka are friendly, helpful and I have never been in a car buying situation so pleasant. No pressure, beautiful showroom and great communication and that made all the difference! More

Service center unprofessional and unethical Several months ago I brought my vehicle here for an oil change. Brandon wrote up my work order and I signed off on it. After the work was done, Brando Several months ago I brought my vehicle here for an oil change. Brandon wrote up my work order and I signed off on it. After the work was done, Brandon tried to tell me the charge for the oil change was more than the price he gave me. He claimed the mechanics put premium oil in it (which I did not want or need.). After demanding to talk to the service manager, I found out regular oil was put in my car, but Brandon was trying to charge me for premium. I decided never to let Brandon deal with my car again. Today I went back to Pohanka for a minor repair job. A gentleman named Mike helped me, then I found out Brandon was training Mike. I honestly can't believe Brandond is still employed and he was up to his old tricks again today. After my repair was done, Brandon told me my car had been recalled Honda can't or won't fix the problem at this time. Maybe they will fix it in a few months they said. Meanwhile, Brandon wanted me to sign form stating that I WILL NOT DRIVE MY CAR until they decide to fix it. It turns out Honda is supposed to offer a free loaner until they fix the car, but of course Brandon did not do that. He just tried to get me to sign the form so Honda has no liability if I am killed or injured do to their faulty part. Seriously, don't buy a Honda. They won't stand by their products. Don't deal with Brandon in the Pohanka Service Center. He is a liar and will try to overcharge you and take advantage of you. If your vehicle is recalled, get a loaner. Don't put up with Honda's nonsense. More

It was a good experience and the salesmen was awesome. It was a good experience at the dealership. The Salesmen I worked with was very kind and friendly. I like my new car and I am glad I brought it from t It was a good experience at the dealership. The Salesmen I worked with was very kind and friendly. I like my new car and I am glad I brought it from this location. More

Wonderful Salesman We highly recommend Terry Jones at Pohanka Honda of Fredericksburg, VA. He is knowledgeable about Honda products and cars in general. Terry is an ex We highly recommend Terry Jones at Pohanka Honda of Fredericksburg, VA. He is knowledgeable about Honda products and cars in general. Terry is an excellent salesman - PATIENT, reliable, follows up, informative, helpful, polite, and honest. To these points, Terry guided us through a complicated decision and coordinated effectively with the other involved parties at Pohanka - finance, service, and the general manager. More

Worse Experience Making the deal so painful for us at first place and then turned the already made deal from us to a lady and used us to sell the deal to a higher pric Making the deal so painful for us at first place and then turned the already made deal from us to a lady and used us to sell the deal to a higher price to the lady. Told my brother to go outside in the parking lot and wait, if the lady did not buy it we will sell the car to you, when i reached there I request to give us our paper work to leave. When he brought back the papers and asked us to fulfill formality if we were interested in any other vehicle, I told that even if you give a free car I won't take it from this dealership. Very disrespectful behavior. Sell its costumers for few more bucks. More

Best Car Buying Experiance! Shawn made the car buying process so painless! He was very accommodating! I would recommend him to any one who wants to buy a new Honda. Shawn made the car buying process so painless! He was very accommodating! I would recommend him to any one who wants to buy a new Honda. More

Best Sales Experience Yusef Adams and Salma Khalifa was very helpful , informative and accommodating during the whole sales process. They went above and beyond our expecta Yusef Adams and Salma Khalifa was very helpful , informative and accommodating during the whole sales process. They went above and beyond our expectations. Even post sales they call up to check if we had any questions,issues about the car, which I rarely see any sales person doing it, that speaks volume about them. I will surely recommend my family and friends to work with him Thanks Yusef and Salma for your help More