Pohanka Honda of Fredericksburg

Fair but takes time. The Service Department needs more people. Work quality is thorough and very good, but it also takes too much time to complete simple tasks. The most i The Service Department needs more people. Work quality is thorough and very good, but it also takes too much time to complete simple tasks. The most important aspect of a complete customer satisfaction is a good product with good support and Honda lives for that ideal. I hope they can improve wait times but retain their excellent work quality. More

Superb Customer Service! I recently purchased a vehicle from Pohanka. Terry and Don who assisted me were very professional - experienced, knowledgeable, and patient. Their I recently purchased a vehicle from Pohanka. Terry and Don who assisted me were very professional - experienced, knowledgeable, and patient. Their email responses to questions were very prompt. I sent Terry an email that we will be at the dealer in 15 minutes to test drive a car, within minutes of arrival, Don had us set up and ready to test drive the car that we like. It was already late that Thursday night but Terry and Donald accommodated us until all our questions were satisfactorily answered. It was already past 9 pm and so didn't want to start the transaction and to ensure that we like the vehicle that we test drove, Terry surprised us with an approval to take the vehicle home with us and return it the next day. The quality of customer service was superb. I never felt pressured into buying nor even felt trapped in to a deal. The finance department was very helpful too; Nathan was able to get me a lower interest rate, better than what I already had. Overall, it w as the best car buying experience I ever had. Pohanka, specifically the "Dynamic Duo" Terry and Don are very highly recommended! More

Wonderful experience and price Had a wonderful experience with this dealer and especially the sales person Mr Terry who had been very helpful and was available during the entire pur Had a wonderful experience with this dealer and especially the sales person Mr Terry who had been very helpful and was available during the entire purchase process. There are still areas that the dealership could improve. More

Great dealership in the area. Kelly Grimes did not disappoint me. The day i decided to buy my CRV i was driving my rental car and since i cannot find nobody to drive my newly boug Kelly Grimes did not disappoint me. The day i decided to buy my CRV i was driving my rental car and since i cannot find nobody to drive my newly bought CRV to my home Kelly offers to drive my car all the way to my residence. She went above and beyond and it made my day. More

Good but could be Better. Pros: Concise but informative coverage of all sales related topics. Competitive pricing and excellent overall products. Accommodating salesforce and a Pros: Concise but informative coverage of all sales related topics. Competitive pricing and excellent overall products. Accommodating salesforce and average customer friendly environment. Cons: Long waiting times for service. Non-transparent sales contracting. Accurate product pricing requires thorough review of the fine-prints and details. Dealership employees seems to be too busy and stressed-out Overall: Great sales team! Kuddos to David and Nathan. Both has been very helpful and very patient. More

Great experience and great price! I completed most of my research on the internet and when I decided to go with a Honda, Pohanka Honda stood out on price and I received tremendous serv I completed most of my research on the internet and when I decided to go with a Honda, Pohanka Honda stood out on price and I received tremendous service from Terry Jones. He was professional and very knowledgeable. The whole experience was A+. More

Easiest car purchase ever! Shawn Bennett was a fantastic salesman for Pohanka Honda. He listened to our feelings about the car we were searching for, and worked with us to find Shawn Bennett was a fantastic salesman for Pohanka Honda. He listened to our feelings about the car we were searching for, and worked with us to find the best car to fit our needs and budget. He was not pushy and was very patient with my wife and my questions. We got a fantastic price and my wife is looking forward to driving her new Civic for years to come. Although a long process, it was a very easy process. When the time comes to purchase a new car, we will definitely visit Shawn at Pohanka again. More

You will not be disappointed My wife and I drove over 3 hours one-way to buy from the wonderful people at Pohanka Honda in Fredericksburg VA. Before and after the sale, Keisha Can My wife and I drove over 3 hours one-way to buy from the wonderful people at Pohanka Honda in Fredericksburg VA. Before and after the sale, Keisha Cancel was a pleasure to work with. Keisha went the extra mile through the entire car buying process. The sales manager, Tim Willis, also went out of his way to make sure we were taken care of. If getting the best deal wasn't enough... the service we received made it well worth the drive. I would highly recommend giving Pohanka Honda of Fredericksburg the opportunity to earn your business, you will not be disappointed. More

Great experience with Terry Jones!!! This was a very easy process, since we were just at this dealership 2 months prior to purchase a 2016 Honda CRV-Touring (it was totaled in an accident This was a very easy process, since we were just at this dealership 2 months prior to purchase a 2016 Honda CRV-Touring (it was totaled in an accident). We had already picked out the new CRV-Touring, we even had the dealer # of it when Terry approached us. Terry did an awesome job, and thought we would have been in and out within 2 hours. But the financing department, once again, dropped the ball. WE were going to just write a check for the new car, ended splitting 50/50. We were there way too long for a simple process. Terry kept us calm and we thank him for all our concerns to be met. More

Awesome customer service and care at Pohanks Honda!!! Shawn Bennett listened to my timing and what I wanted and needed for my next car. He let me know what the deals were, which led me to a used Hyundai Shawn Bennett listened to my timing and what I wanted and needed for my next car. He let me know what the deals were, which led me to a used Hyundai Tucson that I am very happy with. After financing was obtained, I met with Isaac Hawkins for financing He led me through the experience with knowledge and expertise. More