Pohanka Honda of Fredericksburg

Not a Completely Terrible Experience I purchased a 2017 Honda CRV from this dealer. My sales person Bruce Thomas was wonderful from the start. He listened to my wants and needs from the I purchased a 2017 Honda CRV from this dealer. My sales person Bruce Thomas was wonderful from the start. He listened to my wants and needs from the start, and picked out the perfect vehicle for a test drive. The rub didn't start until we returned to the dealership. I have purchased three other Hondas from this dealership. They were under the supervision of Kingsley Kwakye. My previous transactions had been smooth, and without hassle or haggling required. Kingsley had actually called me when I set up my appointment to meet Bruce to confirm I was coming in. I was glad to hear he was still there, and would be the sales manager. It was a shame that he left prior to me coming in that night. I instead dealt with Shehzad Qayyam. He is by far the rudest sales manager I have ever met. His "deal" required the most haggling I have ever had, and then he came over to tell me that what I wanted was not possible. I do understand that numbers are just numbers, however I am a customer and not a number. When I asked to speak to his boss, Shehzad got up, did not say a word and walked away. This was the tipping point that almost made me leave the dealership and drop the deal. Judeaea Horn was my only reason for staying and purchasing a car. She was very kind, and listened to my needs. She was able to work a deal which was within what I was able to do. Why couldn't this have been done from the start? Anyhow from here it was a pleasure to work with the dealership the rest of the way. My finance person James Sinc, was great. He was young, however competent and thorough in his work. The vehicle took a few days to deliver due to hail damage. I was slightly frustrated with the lack of communication through the process of the repair, however Bruce took time out of his day off to figure out what was going on, and give me an accurate time frame as to when the vehicle was going to be ready. I would recommend this dealer, however I would highly caution you against working with Shehzad if he is sitting in the Sales Manager's seat. He will leave you frustrated, and feeling like you are interrupting his day. More

Everyone are not in the same page in this place I will keep my story short by saying I will never ever go to this location ever again. We spent seven hours in this place for nothing. Everytime we a I will keep my story short by saying I will never ever go to this location ever again. We spent seven hours in this place for nothing. Everytime we attempted to leave they always have something they can do for us to get a deal and ended up with not getting the car after waiting for a long hours of back and fort because our sales person and the finance office were not in the same page. We were told by the sales person that yes, they can do the monthly we agreed with they are just doing the paper works. When we get to finance office the monthly payment that we agreed with was way over than we agreed with, and forcing us to put more money for the down payment to get the monthly payment we want.Not a good place to deal with we just wasted our time. I would rather go to our old Dealership which is Tyson location where we got our 2011 Civic and 2013 Accord. We don't mind driving over an hour at least we know we are going to be in good hand. Najeem (Tyson's corner sales person)we are on our way? to see you. More

Excellent service. We dealt with Dana Wheaton, who was very knowledgeable, professional, efficient, and a pleasure to work with. We picked out a car, test drove it, fil We dealt with Dana Wheaton, who was very knowledgeable, professional, efficient, and a pleasure to work with. We picked out a car, test drove it, filled out financial paperwork, and was on our way home in a short period of time. Everybody we came in contact with at the dealership was great! Highly recommend Pohanka. More

Best Purchasing Experience I've had at a Dealership My purchasing experience with Pohanka Honda of Fredericksburg VA was great! None of the sales or finance people were pushy and all were extremely hel My purchasing experience with Pohanka Honda of Fredericksburg VA was great! None of the sales or finance people were pushy and all were extremely helpful with my purchase. They even went above and beyond to set up the vehicle with initial Honda Sensing features and the audio features I would need. Shawn Bennett was excellent at reviewing all the features in my vehicle with me and even went out of his way to help me see up the garage door opener. Alexandra Seaman was also awesome in taking me on numerous different test drives to help me settle on the vehicle right for me. Kingsley Kwakye was also excellent at finalizing a deal I was happy with. More

My 1st car This was my first car buying experience and the team at Pohanka Honda of Fredrickburg, VA was extremely helpful and made me feel comfortable! There w This was my first car buying experience and the team at Pohanka Honda of Fredrickburg, VA was extremely helpful and made me feel comfortable! There was no rush; I didn’t feel pressured to buy. This dealer ship is very spacious, clean, with a good atmosphere upon arrival. They have polite customer service staff; my sales consultant (Drew) was honest straight to the point and handled all financial negation well. As a first time car buyer, the process was very smooth; Drew, James and Eugene made it easy! I received a GREAT deal on my 2013 Hyundai Elantra! Thanks so much guys. More

BUYER BEWARE!!! Scam Dealership!!!! I would never encourage any citizen in their right minds to spend their money at this dealership. They will sell you on the car & then change all poli I would never encourage any citizen in their right minds to spend their money at this dealership. They will sell you on the car & then change all policy once you sit down to sign paperwork. Tyler Coles is one of the ring leaders teaching Kevin Chapa to be dishonest too. This has to be one of the MOST dishonest car dealers I have ever dealt with. Don't tell me I'm approved for a loan, I take car, sign all paperwork & 2 weeks later now all of a sudden I DONT have a loan? Bait & Switch to the max, they told me a price for a warranty on the phone & low & behold I get there & "that information I gave you about your warranty was massively incorrect but I do have a warranty that has 12000 miles less for the same price" All I can say is Buyer Beware!!! More

Naseer, I am sorry your experience was so bad.Ours was 5star I saw the previous review of this employee and was shocked as our experience was nothing like this. Either Eugene has matured into a completely differ I saw the previous review of this employee and was shocked as our experience was nothing like this. Either Eugene has matured into a completely different person in 8 months or this account of Eugenes behavior is not 100% factual. I will say this: this is a business, and if you don't come into this store educated and informed this business is going to try to make a profit. That is just the way capitalism works, God bless America. So be forewarned, don't come into this dealership or any other without knowing average price points and values. Other than than that, Eugene is a fantastic and respectful salesperson. The maintenance team is extremely warm and friendly. Senior management when faced with me walking out buying nothing, was willing to get me a deal that persuaded me to buy. I would not have done so without Eugene. More

Great buying experience Shawn Bennett was great! He was very responsive and communicative through email and had 2 models ready for us to compare when we arrived. He was very Shawn Bennett was great! He was very responsive and communicative through email and had 2 models ready for us to compare when we arrived. He was very knowledgeable and helped us find the right vehicle for our needs. Very pleasant and easy to work with. Highly recommended, would buy from him again. More

One of the best buying experiences! We worked with Terry Jones on trading in a Toyota Sienna for a new Honda Pilot and I must admit that our deal was tougher than expected, but these guy We worked with Terry Jones on trading in a Toyota Sienna for a new Honda Pilot and I must admit that our deal was tougher than expected, but these guys never stopped trying to come up with potential solutions to get us in a our new Pilot. First off Terry and the team did everything they could make us feel relaxed and appreciated; Terry spent a great deal of time in explaining the in and out of the Pilot so that my wife was familiar with it, secondly the team did all they could to ensure we would get the best deal for our car and trade. This was without a doubt the least stressful of an experience we have ever had. I am now looking to trade my other car in for a vehicle from these guys! Couldn't be more thankful for Pohanka, Terry, and the overall experience! More

Great car purchase I like Terry and Kingsley. They made my experience nice and easy. Will always recommend this dealership. I actually bought a used Honda Accord and the I like Terry and Kingsley. They made my experience nice and easy. Will always recommend this dealership. I actually bought a used Honda Accord and they made it easy in terms of financing. More