Plaza Motor Company

Briefly may main issue is that I was sold a vehicle that has a known issue from the manufacturer yet the salesman never informed me of this. The manager is refusing to fix the squealing breaks and suggestin has a known issue from the manufacturer yet the salesman never informed me of this. The manager is refusing to fix the squealing breaks and suggesting that it is acceptable and the Mercedes Benz CLS 550 is designed to squeal.... I traded in my CLS 350 that was previously purchased brand new from Plaza Motors and replaced it with a 2009 CLS 550. The CLS 550 was formerly on lease and I was assured that it would have one extra year of warrant and that it had undergone a thorough inspection. The day after I got the vehicle, I noticed that the passenger side carpet could not stay in place and I had to tape it in the meantime but was aghast that this was not attended to considering the cost and type of vehicle. Thereafter I had trunk malfunction, loud breaks, a mysterious cracked wind shield while at the car wash, squealing breaks and a few other trips back to the dealer that led me to believe that the vehicle had not been properly attended to prior to resale or was not in good condition. The trips to the dealership are immensely time consuming. My biggest and current issue revolves around squealing breaks which I have been informed by the manager, Matt Prunty, that this is a known issue and acceptable for the CLS 550. Well, if the salesperson Bob Alterpeter told me that the CLS 550 has squealing breaks, I would have opted to purchase a different vehicle. I have made 4 or more trips to get the breaks fixed but with no luck. Generally, the experience is ok but the vehicle never gets fixed. I have concluded that there is a wanton disregard for my time, innate nonchalance in troubleshooting and fixing issues whether known or unknown and a firm subscription to a fast food mentality where there goal is to get you in and out as soon while airbrushing or just patching the issue - they do not mind if you come back again with the same issue the next day which most people are deterred to due to time constraints. The loud breaks is a known issue with a service bulletin that does not work. I do not understand why and according to Plaza, Mercedes Benz is not fixing this issue. So far the last and only step remaining to try and fix this is to replace brakes and rotor which the manager is reluctant to do as he want me to ludicrously monitor the situation this is basically throwing the task and annoyance back to me. The squealing breaks are loud enough and unacceptable for a Mercedes Benz CLS 550. More

Daniel was outstanding throughout the sales transaction and with followup. He made this experience enjoyable! We delt like we had made a new friend. Roy was very thorough, helpful and pleasant in showing and with followup. He made this experience enjoyable! We delt like we had made a new friend. Roy was very thorough, helpful and pleasant in showing me how to use the many features of the cars after purchase. We have purchased a number of cars from Plaza over the years and Daniel and Roy made this experience smooth and easy. I feel totally free to contact them on any followup questions which is extremely import to me and I would certainly reach out to thyem when purchasing again. More

My second purchase from Jay 3rd in our family. He is fair, customer focused, and goes well beyond what is expected. I would send anyone to Jay. fair, customer focused, and goes well beyond what is expected. I would send anyone to Jay. More

Mr. Whittington provides outstanding service -- an asset to Plaza Motors. My experience was great, and I would recommend you to others without hesitating; that speaks volumes about my experience with your to Plaza Motors. My experience was great, and I would recommend you to others without hesitating; that speaks volumes about my experience with your sales associate! More

My experience at Plaza was smooth, friendly. I did not feel overwhelmed, or frustrated at all during the process. Everything was clearly explained to me. feel overwhelmed, or frustrated at all during the process. Everything was clearly explained to me. More

Best Salesman ever!! Tracy was very patient. He asked great questions so that he could assess my personality and needs - and led me to purchasing the right car! great questions so that he could assess my personality and needs - and led me to purchasing the right car! More

Well done Plaza Motors and Bob Alterpeter. My mother needed a new car and we did some online research. A friend suggested I go talk to Bob. What a great guy and what a great deal. We drove away in a use needed a new car and we did some online research. A friend suggested I go talk to Bob. What a great guy and what a great deal. We drove away in a used C280 under budget. Yes, we worked the deal and the process was not confrontational. A dealership is only as good as it's people, well done! More

My husband and I went to Plaza Motors and explained to our salesman that we were looking for a replacement for my car. I had previously decided I wanted to test drive four cars. The salesman efficiently our salesman that we were looking for a replacement for my car. I had previously decided I wanted to test drive four cars. The salesman efficiently set us up with test drives for all of the vehicles I was interested in. He also counseled us quite well on those cars. As my husband and I test drove each vehicle, I would drive first, then he would drive. I left that day very satisfied with my experience at Plaza Motors and was near ready to make a decision. However, the thank you note came today. The envelope was addressed to my spouse and only my spouse. The letter header and salutation were addressed to my spouse and only my spouse. In the body of the letter there was no mention of me and no referral to me. *I* am the one purchasing the new vehicle. The vehicle will be purchased with *my* money. This is the reason my rating is not a "5." It was clear who the customer was. This indicates just how well they are listening to customers. I really thought the experience with a luxury dealer like Plaza would be of higher caliber and show more equal treatment of women. It's quite clear now that it isn't. More

Excellent experience with a very easy sales process. Knew which car I wanted and just had to pick color and test drive. Mark pointed out the differences in options for vehicles reviewed and we closed the de which car I wanted and just had to pick color and test drive. Mark pointed out the differences in options for vehicles reviewed and we closed the deal with minimal haggling. Great guys to work with and very accommodating. More