Plaza Motor Company

My husband and I went to Plaza Motors and explained to our salesman that we were looking for a replacement for my car. I had previously decided I wanted to test drive four cars. The salesman efficiently our salesman that we were looking for a replacement for my car. I had previously decided I wanted to test drive four cars. The salesman efficiently set us up with test drives for all of the vehicles I was interested in. He also counseled us quite well on those cars. As my husband and I test drove each vehicle, I would drive first, then he would drive. I left that day very satisfied with my experience at Plaza Motors and was near ready to make a decision. However, the thank you note came today. The envelope was addressed to my spouse and only my spouse. The letter header and salutation were addressed to my spouse and only my spouse. In the body of the letter there was no mention of me and no referral to me. *I* am the one purchasing the new vehicle. The vehicle will be purchased with *my* money. This is the reason my rating is not a "5." It was clear who the customer was. This indicates just how well they are listening to customers. I really thought the experience with a luxury dealer like Plaza would be of higher caliber and show more equal treatment of women. It's quite clear now that it isn't. More

Excellent experience with a very easy sales process. Knew which car I wanted and just had to pick color and test drive. Mark pointed out the differences in options for vehicles reviewed and we closed the de which car I wanted and just had to pick color and test drive. Mark pointed out the differences in options for vehicles reviewed and we closed the deal with minimal haggling. Great guys to work with and very accommodating. More

AN EXTREMELY NICE EXPERIENCE FROM BEGINNING TO DELIVERY. MIKE BAYER WAS OUR INITIAL CONTACT IN SALES. HARL WHITE AND BOB VICTOR WERE MANAGEMENT. TOM SCHELLHASE WAS FROM THE LEASING DEPT. COURTESY AND KINDNE MIKE BAYER WAS OUR INITIAL CONTACT IN SALES. HARL WHITE AND BOB VICTOR WERE MANAGEMENT. TOM SCHELLHASE WAS FROM THE LEASING DEPT. COURTESY AND KINDNESS SAYS IT ALL. THIS IS OUR 4TH PURCHASE FROM PLAZA MOTORS. IT WAS MY PLEASURE TO LEAVE THIS NOTE. M. SHERMAN More

Chris put me at the top of his list and was extremely responsive and available to me as I tried to make a decision. He made sure my questions were answered completely and he really cared about me being responsive and available to me as I tried to make a decision. He made sure my questions were answered completely and he really cared about me being happy with my purchase. Great experience and wonderful guy to deal with! My husband has been very happy with all the cars he has bought from Chris and now I can see why. The other Mercedes people who Chris asked to help me were very knowledgeable and friendly. I'd heartily recommend them. More

They have been so wonderful. I really don't find it fun to buy a new car. It has always been such a hassle. Joe Underriner, and his managers made this experience so different. I actually enjoyed the exp to buy a new car. It has always been such a hassle. Joe Underriner, and his managers made this experience so different. I actually enjoyed the experience. Joe went out of his way to explain all the extras in my car without making me feel stupid. I feel comfortable to call him if I need more help. I'm so glad I bought my car at Plaza Motors! I am one happy customer. More

This was our first experience purchasing a Mercedes. Jay Barbeau could not have been nicer or more patient. It was 3 months from the time I first walked in Plaza to the time we actually bought a car. Jay Barbeau could not have been nicer or more patient. It was 3 months from the time I first walked in Plaza to the time we actually bought a car. Jay would call or e-mail from time to time. Wasn't pushy at all. The day we decided to purchase, Jay spent a lot of time explaining things in great detail, which was very much appreciated. He gave us his card with his cell phone number and I have called it several times and never feel as if I'm putting him out. He's always very gracious and willing to help. I was very hesitant even going to Plaza as it is such a huge dealership, but can't say anything but positive feedback with our dealings with Jay. More

My husband and I were recommended to go here. We loved Matt Althage. Very knowledgeable about products. Explored many options with us and worked out a payment that was suitable for both parties except f Matt Althage. Very knowledgeable about products. Explored many options with us and worked out a payment that was suitable for both parties except financing paperwork didn't match our agreed payment. Our financing paperwork showed a higher monthly payment than we had agreed upon. Also, when we picked up the vehicle Matt was great at going over the vehicle. Very disappointed on the cleanliness of the car. Thought it would be a little better detailed as we cleaned it more when we got home. We cleaned adhesive off of the seats. Understandable that it would not be perfect but paying attention to detail is a reflection on the service end. We are going to be positive that our Service end will be good. What really impressed us was that Matt called us multiple times following the purchase and answered all our questions. More

Mr. Underriner was just wonderful. I had a million questions and he was so patient in answering all of them. I left the dealership and thought of more questions and called him back and he was pleasan questions and he was so patient in answering all of them. I left the dealership and thought of more questions and called him back and he was pleasant and answered my questions. If I got his voicemail, he promptly called me back. He is a great salesperson and I would highly recommend people to ask for them when they get ready to purchase a vehicle from Plaza. More

We had been to other dealers last Saturday ( one other Mercedes dealership and a Cadillac dealership). In one, the salesperson was very nice but seemed inexperienced and at the other were were told a pri Mercedes dealership and a Cadillac dealership). In one, the salesperson was very nice but seemed inexperienced and at the other were were told a price range and the salesperson was not interested in working with us to explore options for a more affordable sales price. We then went to Plaza Motors (we have previously bought two vehicles from them). We planned on looking at Mercedes, BMW, Cadillac and Audi. We talked with Dan at Mercedes and besides being very nice, was experienced and could answer all our questions, took time with us and found a car we wanted in the price range we wanted. We would definately deal with him in the future. More

This is our 4th Mercedes from Plaza and by far the easiest experience by far. The dealership and especially Jay did everything possible to make it easy for me to end my current lease and get into a n easiest experience by far. The dealership and especially Jay did everything possible to make it easy for me to end my current lease and get into a new lease. My hats off to these guys. I wouldn't hesitate to recommend this dealership to anyone. More