Platinum Volkswagen

When I walked into the dealership, I was greater right away. Doc was the expert on convertibles and gave me a lot of information. He showed me a car that he thought I would love and I did. We came back away. Doc was the expert on convertibles and gave me a lot of information. He showed me a car that he thought I would love and I did. We came back the following week to test drive the car and it was fantastic. When I picked up the car, I was well informed of how the car worked. I love my car and I would recommend this dealership to everyone. They were not pushy at all which made my overall experience a great one! More

About a year ago we purchased a used 2004 Passat from an owner who only had it dealer serviced. I decided to continue with dealer servicing and after a recommendation from a friend selected Platinum for se owner who only had it dealer serviced. I decided to continue with dealer servicing and after a recommendation from a friend selected Platinum for service. This is my son's first car and we wanted to be certain the car was well maintained. After our first visit to Platinum's service department we were impressed and our initial experience was excellent. My sons car was in for an oil change and a few other items and because we were considering replacing my wife's car we stopped by the Platinum showroom for a look at the new Passat. We were promptly greeted by Doreen who throughly explained the car and its amenities to my wife and I and then we sat down to discuss options and pricing. The terms of the sale and lease prices were clear and both she and Eric were upfront and professional at all times. After a short discussion and it was getting close to closing time for the service department, Doreen offered to have our 2004 Passat delivered to the showroom. We needed a little time to discuss our options, thanked her and went to pick up our car from service with every intention of returning to conclude our discussion. We did return shortly thereafter and concluded with leasing a 2013 Passat that evening, which I picked up this morning. Everything Doreen and Eric said was delivered on, there was no high pressure tactics, only straight discussion and negotiation both are true professionals. The delivery time was set for 11 AM and everything was ready when I arrived, the vehicle and its options were throughly explained, the lease finance paperwork ready and we completed the transaction quickly. It is clear to me that this dealer has a winning formula, my experience with their professional service team, was the reason I considered them for new sales. The sales experience was excellent and the staff demonstrated that they clearly value my time and my business. Well done Doreen & Eric and the other team members behind the scenes. Ray & Paula C Garden City, N.Y. More

I just leased a 2013 VW Tiguan from Platinum VW. The salesman, David Lopez, was extremely knowledgeable of the Tiguan. He described all of the features from bumper to bumper, and provided a compreshens salesman, David Lopez, was extremely knowledgeable of the Tiguan. He described all of the features from bumper to bumper, and provided a compreshensive test drive which led me to lease a Tiguan the same day. Also, Platinum located the specific Tiguan I wanted from their inventory. Platinum prepped the Tiguan and I was able to take delivery the same day as the test drive. Platinum also provided a very comprehensive familiarization session with all of the Tiguan's features including Navgation, Bluetooth, and all vehicle controls. I would highly recommend Platinum and especially David Lopez to anyone looking for a VW. Mark M. More

Very orderly and easy to pull up at the prescribed time and be ushered into the office. This was a first and wonderful service experience. Service Team Advisor was very helpful in answering my questions. T and be ushered into the office. This was a first and wonderful service experience. Service Team Advisor was very helpful in answering my questions. They arranged to drive me to work and all was a great experience. More

My experience at Platnium Volkswagen was wonderful! The minute I met Doc, I felt at ease and comfortable. He is a true professional and wonderful human being. I drove off with the car of my dreams, a 200 minute I met Doc, I felt at ease and comfortable. He is a true professional and wonderful human being. I drove off with the car of my dreams, a 2009 Silver VW Jetta, and he made the whole car buying ordeal worthwhile and pleasant. I bonded with him not only because of our love of cats, but he has a very endearing, warm way about himself. I plan to buy my next Jetta from you guys because you gave me the opportunity to prove to you that although I didn't have a perfect credit rating, I have not been a day late on my payments for almost two years now and my credit rating has improved drastically because you gave me that chance. And I thank you for that, Doc... And the day I picked up my car, Doc gave me a bouquet of flowers, which made the overall experience that much more pleasant. Thank you and I plan to do business with you in the future and will recommend all of my friends, colleagues and family members to Platnium Volkswagen. More

The Team at Platinum Volkswagen was terrific. They never pressured us or tried to sell things to us that we did not want or felt that we did not need at the time. They let us take our time looking around. pressured us or tried to sell things to us that we did not want or felt that we did not need at the time. They let us take our time looking around. Krista Howard answered any and all questions that we had in a calm and professional manner. Krista took us on a test drive and showed us the various features on the car. David Quintero also explained in a professional and easy to understand way what options were available to us and why he felt they were important and a good price. We never felt, at any time, either with Krista or David, that we were being taken advantage of. It was truly hassle free. On the day that we picked up the car, they had Jim Fry there to show us how everything worked in the car. He also patiently answered all of our questions. Jim gave us his business card and stated that we can call him any time if we have questions about some of the cars functions or if we "screw up" the settings, for example the Bluetooth phone connection. Their service did not end once we drove the car off the lot. The next day, we heard a noise in the car and brought it to the service department where Dee Chervenie took care of us. She arranged for a ride home and a ride back to pick up the car. Dee was bubbly, helpful and we never felt intimidated when we asked a question. The service department is also great! They also follow up with calls to make sure that we were satisfied and did not have any questions or complaints. For us, however, the greatest thing that put Krista and Platinum Volkswagen above all other car dealers is that she contacted us after Super Storm Sandy and asked if we needed anything or if they could do anything for us. They even stated that we could stop by to charge our phones and have a cup of coffee. At the time we did not have electricity in our home and their caring and concern was deeply appreciated. What makes this even more special is that they contacted us when we had owned the car over 6 weeks. That truly puts them, in our eyes, a mile above all the rest. We weren’t just a customer, they really do care!! You are in good hands at Platinum Volkswagen. If we ever need another car that is the first place where we will go! More

I would like to thank Krista and Josh for making me a repeat customer. They were able to make a deal happen. They also were able to get me the color I wanted, which I thought was almost impossible. I repeat customer. They were able to make a deal happen. They also were able to get me the color I wanted, which I thought was almost impossible. I would recommend them to anyone. Thanks Again! More

We had a wonderful experience at Platinum Volkswagon. Doreen and the team (Eric and Ali) were all very helpful with our new purchase of a VW Toureg. I highly recommend this dealership and sales team. Doreen and the team (Eric and Ali) were all very helpful with our new purchase of a VW Toureg. I highly recommend this dealership and sales team. More