Platinum Volkswagen

I had shipped a car i purchased up to New York, and when my daughter drove it, she found it had major problems with the car. I had purchased a warrenty in Florida, but that was not the problem. I only had a my daughter drove it, she found it had major problems with the car. I had purchased a warrenty in Florida, but that was not the problem. I only had a short period of time in New York and had to leave no later than Friday in order to drive back with one of my other cars, for my husband to get back to work. I called Platinum Volkswagen out of the Blue, they never met me before, did not know who I was, but when Dee Chervenie answered the phone and heard my problem, she told me not to worry bring the car to her. When i brought the car to her the wait was with no doubt 5 min. if not less. I was she new I was upset put kept me calm and assured me she would do her best and within 10 min she was able to tell me that three of my problems were covered right off the top still covered under Volkswagen, The 4th Problem still covered under Volkswagen, and then best part was that my car would be ready in 24 hours so i could leave in time. She called my cell every step of the way to keep me updated. She let me know all the other work the used car dealer did not do and gave me the bad parts to the car and when i drove that car out of the dealership it was driving like it was brand new. Dee Chervenie, treated me as if I was no a customer but her family member and that is what I really like about my experience with Platinum. I have never gone to any dealership and have been treated with this type of kindness and care by anyone. My sincere thanks to you all. More

These guys are second to none.Helpful, knowledgeable,hassle free.A pleasure to do business with.A friend recommended David I called him on the phone told him what I was looking for.He call knowledgeable,hassle free.A pleasure to do business with.A friend recommended David I called him on the phone told him what I was looking for.He called me back with a quote and available Passat's.Told him which one i wanted.He overnight-ed the paperwork to me.I went to P/U the car Debbie explained the car to me gave me the key's and manuals went into David's office handed him the paperwork.The whole process took about twenty minutes. More

I leased my first two cars from Bayside VW....Platinum VW is by far and away superior to Bayside VW. A.J., my sales associate/internet sales manager, introduced himself (as did the owner) and his main goal w is by far and away superior to Bayside VW. A.J., my sales associate/internet sales manager, introduced himself (as did the owner) and his main goal was to meet my needs and not push a car on me. I had certain specific needs and he provided me with multiple options. Even towards the end I changed my mind to switch to a better model and A.J. made the price work. Very convenient and helpful. Highly recommended because the sales staff is concerned with what the buyer wants and what works for the buyer's life, including finding a happy medium between price and model features. When looking for a car, I only want the staff to work to meet my needs, and this certainly happened at Platinum. More

We are very happy doing business with the dealer. They are very friendly and knowlegable about the car that we want to buy. We highly recommand to others. are very friendly and knowlegable about the car that we want to buy. We highly recommand to others. More

Doreen and the staff far exceeded any of my expectations and provided a high caliber of customer service to me. I am very pleased and will recommend this dealership and Doreen to friends and family. I love and provided a high caliber of customer service to me. I am very pleased and will recommend this dealership and Doreen to friends and family. I love my TIGUAN! More