Platinum Volkswagen

Good Experience We are glad to go to Platinum VW. We were greeted by Adam with his bright smile. We walked through cars stress-free. Adam`s professionalism is the key We are glad to go to Platinum VW. We were greeted by Adam with his bright smile. We walked through cars stress-free. Adam`s professionalism is the key. In about 30 minutes, we finalized the deal. Instead of Jetta, we got Passat Wolfburg Edition, SWEET! We really think that we got more than we expected. More

Go see Doc---not for headache! but great customer service.. Every aspect of the purchase went smoothly....can't say that about past car dealers I've dealt with... try this dealership...i'm sure you'll agree! Every aspect of the purchase went smoothly....can't say that about past car dealers I've dealt with... try this dealership...i'm sure you'll agree! More

Stress free car experience with Adam! My experience was nothing short of exemplary!. I have never experienced such personalized service that made me feel like royalty. The time Adam spent My experience was nothing short of exemplary!. I have never experienced such personalized service that made me feel like royalty. The time Adam spent with me test driving a car and helping me figure out what would be in my best financial interests was excellent. At Platinum VW, I feel like family. No rush and no pressure. Amazing and stress free experience, thanks Platinum VW and I love my Jetta! More

Adrian is the man to go to! So I was shopping around looking for a new car and was very specific in what i wanted. I tried other VW dealerships and felt they were pushy and unco So I was shopping around looking for a new car and was very specific in what i wanted. I tried other VW dealerships and felt they were pushy and uncomfortable. I was recommended to head over to Adrian at Platinum VW and I left buying a new car. Adrian wasn't pushy, was very knowledgeable about the cars and I felt comfortable asking him questions and explaining my concerns. We were able to work out the details and I am now in my new VW. It is the best car I have ever driven (coming from a gas guzzler my TDI is amazing). I wouldn't go anywhere else to get a VW. More

Best Experience Ever!!! Hands down best experience ever I had in buying car. Adrian was very knowledgeable. He listened very carefully to all my needs . I told him I have li Hands down best experience ever I had in buying car. Adrian was very knowledgeable. He listened very carefully to all my needs . I told him I have limited time and he respected that fact and made it happen according to it. I love my GTI. Thanks Adrian. More

Warranty run around I would not put much trust any used car warranty whether factory or dealer certified again. Almost everything has exclusions and the warranties they I would not put much trust any used car warranty whether factory or dealer certified again. Almost everything has exclusions and the warranties they offer on their factory certified used cars are hard to obtain. I had to have a clutch repaired at 45 k and it was because of a defective part. I was treated like a total idiot because I insisted there was something wrong with the clutch which began making strange noises shortly after i purchased the car. They insisted on payment to repair the car as the VW rep was not due in for several days. This I agreed to. I insisted on their keeping the parts for a VW rep to examine and indeed it was a case of defective parts. That was in late March. I was told by VW I would be issued a full refund in a few weeks. That did not happen. It took repeated calls to national VW customer assistance and to the dealership to finally be issued a refund. I believe that had I not been so perseverant I would not have had my warranty honored or gotten them to issue a refund after almost FIVE months. BTW, its difficult to be directed to the appropriate person in management through their phone system. It was VW National which had failed to issue the dealership payment for their warranty work. . I fully believe that had I not kept on top of vw customers care this claim would still be in limbo. At no time however did the dealership call and say "we should have received payment by now. We'll look into it" I should say the service manager did a fine job of presenting the case to VW but after that there was a lack of communication. Ironically the dealership was able to reach me in minutes when I posted my initial critical review. To sum up the experience showed a lack of concern for a customer. More

Danny was great! I highly recommend Danny! I can't stand dealerships and the nonsense that comes with shopping for a car. Zero nonsense and time not wasted! I highly recommend Danny! I can't stand dealerships and the nonsense that comes with shopping for a car. Zero nonsense and time not wasted! More

Terrific place and salesman! Highly recommend Adam Cevallos and Platinum VW! It was our first time buying a car, and the whole experience was smooth and professional. Everyone the Highly recommend Adam Cevallos and Platinum VW! It was our first time buying a car, and the whole experience was smooth and professional. Everyone there was extremely helpful and Adam in particular was a pleasure to work with. He went above and beyond to get us the Jetta Sportwagen in our top color choice. He was in constant communication every step of the way from our initial visit, to us driving the car off the lot, and checking in afterwards to make sure things were going well with the new car. We are 100% satisfied customers! More

New Car I needed a new car and had gone to an other VW dealer, after two days I was quite disappointed. I walked into Platinum and met Adam. I told him what I needed a new car and had gone to an other VW dealer, after two days I was quite disappointed. I walked into Platinum and met Adam. I told him what I wanted and he listened. He did not try to hard sell me or waste my time. He showed me what they had and we made the sale right then. It was the best car buying experience I have had. More

Satisfied Customer Adam helped me out with buying a used car. He was professional, nice, and didn't pressure me into buying anything. He wanted me to be happy with my Adam helped me out with buying a used car. He was professional, nice, and didn't pressure me into buying anything. He wanted me to be happy with my purchase and went above and beyond even trying to help me find a better insurance rate. Go see Adam over there and he will take care of you. Great experience buying a car. Stress and hassle free!!! More