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Platinum Chrysler Dodge Ram Jeep
Terrell, TX
313 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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313 Reviews of Platinum Chrysler Dodge Ram Jeep
November 02, 2020
False advertising. I came in from 1 hr away due to False advertising. I came in from 1 hr away due to driving through Terrell on Saturday and seeing a Ram I liked but didn't have time to test drive i False advertising. I came in from 1 hr away due to driving through Terrell on Saturday and seeing a Ram I liked but didn't have time to test drive it so I looked at it online that evening and they had a special on it so I acted on it on Monday and drove back in with my trade in and wanting to make a deal. The sales guy comes out, who I could just tell he didn't care but I wanted to make a deal so I stayed so they valued my trade in and we take the truck i wanted for a test drive and he asked me how much the truck was advertised online, really? So I tell him $46,000 and he paused a min. then says something like, "Oh, I need to check that", and right there I was like this will not go well! So, we go back in and he goes with my trade info. to go talk with the manager and then comes back and tells me the price of the truck doesn't include the $18,000+ in upgrades and that they need to add that $18,000+ back on! So I stopped him there and said you need to look again online because it does include that $18,000+. The truck with all the upgrades is $76,570 and it says "Platinum savings $30,174" which the sales price came to $46,396 online! He tells me they made a mistake! Then they didn't bother to fix their mistake and either honor their advertised online price or lower it! I will never return and as a veteran I will tell ALL my friends! The ad online still says this is the price. They have a better business bureau grade of F and not good Facebook and yelp reviews. More
by Mlkweedp
Employees Worked With
Cody
October 30, 2020
Upon arrival to the service department I was immediately greeted at my car. Ron walked me through the process of my visit and gave me a tour of the available waiting area. greeted at my car. Ron walked me through the process of my visit and gave me a tour of the available waiting area. More
by Kphilv
Employees Worked With
Ron
October 30, 2020
Great customer service and very knowledgeable about the vehicle. Very professional and very attentive when I explained what I wanted and very patient with me . vehicle. Very professional and very attentive when I explained what I wanted and very patient with me . More
by sugarbear646
Employees Worked With
Terry Hartsell
October 27, 2020
Was able to do 90% of paper work online. It was a quick in and out deal. Will definitely recommend to anyone looking for a car and plan to use again next time I'm in need of a vehicle! in and out deal. Will definitely recommend to anyone looking for a car and plan to use again next time I'm in need of a vehicle! More
by Jjluvschris
Employees Worked With
Tommy
October 26, 2020
great work guys, took my car in for routine service, they had me taken care of quickly and effectively, thanks for the recommendations and the service, great team had me taken care of quickly and effectively, thanks for the recommendations and the service, great team More
by lsmith
Employees Worked With
Charlie Holmes
October 13, 2020
I worked with Tristan weeks before finally agreeing to a deal. We’re from LA. He had the Gladiator detailed & ready to go when we arrived on Saturday morning. Although the Jeep didn’t have floor mats he pro deal. We’re from LA. He had the Gladiator detailed & ready to go when we arrived on Saturday morning. Although the Jeep didn’t have floor mats he promised to have some shipped to me! Nice gesture. More
by Corey Pearce
Employees Worked With
Tristan Martini
October 10, 2020
I was treated great and they handled the job I needed to take care of I will definitely bring my Jeep back to be taken care of and thanks to mike my service writer take care of I will definitely bring my Jeep back to be taken care of and thanks to mike my service writer More
by Stonedude
Employees Worked With
Mike in service
October 09, 2020
Friendly knowledgeable sales personnel. Purchased over the internet was fast and easy. Saleman made the transaction smooth and had the vehicle waiting on me the day I picked up. the internet was fast and easy. Saleman made the transaction smooth and had the vehicle waiting on me the day I picked up. More
by Gentrydeg
Employees Worked With
Andrew Beck, Terry Hartsell
October 01, 2020
Customers are treated with the upmost respect and you are kept in the loop during whole process will your vehicle is in their shop. State of the art facility. kept in the loop during whole process will your vehicle is in their shop. State of the art facility. More
by antoniohayes
Employees Worked With
Mike Woodall.
