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Platinum Chrysler Dodge Ram Jeep
Terrell, TX
312 Reviews
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312 Reviews of Platinum Chrysler Dodge Ram Jeep
April 10, 2021
Was treated excellent. They where very friendly . They work with you to give you best deal. My husband passed and trying to build my credit and it was a wonderful process. Thank you all. work with you to give you best deal. My husband passed and trying to build my credit and it was a wonderful process. Thank you all. More
by asnyderac
Employees Worked With
Ricardo zapata
April 02, 2021
Tommy and Juliette were very helpful and made my buying process from out of state very easy definitely recommend going to platinum. Whole team was helpful ! process from out of state very easy definitely recommend going to platinum. Whole team was helpful ! More
by Daisy R
Employees Worked With
Juliette , Andrew Beck, Tommy Page
April 01, 2021
This place and situation is the reason I don’t like dealership. No They Try and rush you through and throw million numbers around to get you lost in the numbers. While ultimately we bought said car , t dealership. No They Try and rush you through and throw million numbers around to get you lost in the numbers. While ultimately we bought said car , there was no explanation or showing the car and all it’s future (which were none). We drove 6hrs and by the time we left it was well past 10pm. Upon going through the paperwork of the purchase there are few pages missing. Unfortunately not having much luck trying to get this situation resolved. I called a local car lot to trade this in and the vin# can’t be found in the system. NO WONDER THEY HAVE AN F RATING ON THE BETTER BUSINESS BUREAU!!!! so after talking to the dealership they told me the sent over email prior to arriving to look. Which they sent an email of a car with a “generic” photo that didn’t even match what we got. Ok but then the price in the email for the car was was about $7,000 dollars less than what we paid. We literally ask the Brad Parks how to get the price lower to the advertised price online, we also stated we could pay cash if that helped. He stated that he went and talked to “guys” and there was nothing that could be done to get it down at all and have us 2 options which we chose the less of the 2 options. Apparently after talking to Alex the manager today there is a way to get it down to the price we wanted to pay but he wouldn’t tell us how that would work. Of course dealership are out to line their pockets and NOT HELP THEIR CUSTOMERS!!!!! Stay as far away from these crocks as possible! More
by Sheplerc1
Employees Worked With
Brad Parks
March 31, 2021
Horrible experience overall. Service manager (Benny Gonzales) super lazy. Always in the restroom wasting time. No work gets done since he thinks he’s so big and bad. Micro managing at its finest. Would Gonzales) super lazy. Always in the restroom wasting time. No work gets done since he thinks he’s so big and bad. Micro managing at its finest. Would stay away and spend your time else where. Very unprofessional and inexperienced. Worst Fca dealer in Texas. Go else where. More
by eg6joe
Employees Worked With
Benny Gonzales
March 07, 2021
Mr Billy Bateman was an excellent salesman. I have purchased many vehicles in several years and he will always stand heads above the rest. He was Professional, courteous, kind, and knowledgeable. I wi purchased many vehicles in several years and he will always stand heads above the rest. He was Professional, courteous, kind, and knowledgeable. I will send my colleagues to Visit him. Thumbs up! More
by Raven
Employees Worked With
Billy Bateman
February 27, 2021
Purchased a Ram Truck from Platinum. My salesman was Terry Hartsell. He was so courteous, knowledgeable and knew his inventory. Listened to what we were looking for and took the time to show us sever Terry Hartsell. He was so courteous, knowledgeable and knew his inventory. Listened to what we were looking for and took the time to show us several new options etc. Got the perfect truck for us at a great price!!! Will definitely use Terry /Platinum again! More
by Kayjarboynton
Employees Worked With
Andrew Beck, Terry Hartsell
February 27, 2021
Best experience I’ve had buying a new truck!Robert and Best experience I’ve had buying a new truck! Robert and the team are the best. I higher recommend buying a truck from this dealership! Best experience I’ve had buying a new truck! Robert and the team are the best. I higher recommend buying a truck from this dealership! More
by Claysilver5555
Employees Worked With
Brandon
February 25, 2021
Excellent! I contacted the dealership about a new Grand Cherokee that I felt was priced right. Salesman Terry Hartsell called and we soon had a deal made. I needed to be sure as I live 275 miles from Ter Cherokee that I felt was priced right. Salesman Terry Hartsell called and we soon had a deal made. I needed to be sure as I live 275 miles from Terrell, TX and did not need any surprises. Terry and the team communicated clearly and made me feel good about everything. We arrived at the dealership, a nice newer building, very appealing both inside and out, comfortable, and customer friendly. Everything happened just as we were told and did not take long. We were soon headed home in a nice, clean, full of gas new Jeep. Thanks to Platinum CDRJ, Terry, Lyle, and the rest of the team for making this a great experience for my wife and I. A real pleasure all the way around. More
by steveharrison
Employees Worked With
Lyle, Terry Hartsell
February 06, 2021
Mike and his coworkers are always quick to address any issues with my Jeep. They are consistently friendly coupled with fast diagnoses of any problems with my Jeep.which is what I appreciate most about th issues with my Jeep. They are consistently friendly coupled with fast diagnoses of any problems with my Jeep.which is what I appreciate most about their service. I also am happy with how fast the repairs are completed and the quick updates I get from Mike. Great job!! More
by Amandatousignant
Employees Worked With
Mike and service co workers
February 06, 2021
Great prices! Tommy was great to work with. Wish we could have gotten the car detailed because the stickers were very troubling to get off at home, but overall great car and great prices! have gotten the car detailed because the stickers were very troubling to get off at home, but overall great car and great prices! More
by LFor
Employees Worked With
Tommy Page
