Piazza Volkswagen of Ardmore

Jaimie Manley was AWESOME! Saw the selection of Beatles online and came in. The car I wanted was on the showroom floor. Jamie greeted me right away and was SUPER helpful. She i Saw the selection of Beatles online and came in. The car I wanted was on the showroom floor. Jamie greeted me right away and was SUPER helpful. She immediately got a few cars ready for me to test drive then organized getting the car I wanted out of the showroom for me to test. I wasn't planning on taking the car that day. I thought I would have to come back later in the week as I was pressed for time. Jamie and John (the manager that day) were fast with the paperwork and just the right combination of personal and business. I couldn't have been happier to drive out of there in my new car! THANKS!!! More

Responsive management team I had a bad experience at this dealership and within 3 days David Greaves (upper management) had reached out to me to make it better. He went above an I had a bad experience at this dealership and within 3 days David Greaves (upper management) had reached out to me to make it better. He went above and beyond to make the situation better and made me feel that he truly cared about the customer and that he honestly wanted to make it right. The car I wanted was hard to find but he was able to search high and low to find the model I requested in order to make it right. I truly can't say enough about the level of dedication that David and the team at Piazza VW showed me. They truly turned my experience around. More

Above and Beyond Customer Service Dealing with Chris Whitehair and the rest of the team at Piazza Volkswagen was truly a pleasure! They went above and beyond to accommodate our specia Dealing with Chris Whitehair and the rest of the team at Piazza Volkswagen was truly a pleasure! They went above and beyond to accommodate our special circumstances of purchasing a car, being new to the area! Their professionalism combined with genuine caring ensured a win-win outcome! I highly recommend them! More

Danit Klovsky was great! Danit did a great job explaining all the new technology in my new Jetta GLI. She helped me hook up my smart phone, address book, and helped me select Danit did a great job explaining all the new technology in my new Jetta GLI. She helped me hook up my smart phone, address book, and helped me select the radio stations on my screen. This stuff would've been complicated for me to do on my own. Danit and the folks at Piazza help turn buying a new car from a hand wringing experience to one of sheer pleasure - from the test drive to vehicle prep. Danit introduced me to the service manager and I intend to do all my service at Piazza. All in all - a great experience. More

Outstanding! We purchased our first VW from Piazza Volkswagen of Ardmore five years ago, and have been so pleased with the sales and service teams that we decided We purchased our first VW from Piazza Volkswagen of Ardmore five years ago, and have been so pleased with the sales and service teams that we decided not to even bother "shopping around" for a new car. The staff--including our salesperson Jaimie Manley--have been exceptionally helpful, courteous, and professional. No hassles. No pushiness. Piazza makes buying a great product a great experience. More

sales staff very friendly and informative Although my wife and I decided to buy a used car from a different manufacturer, we were very close to purchasing a Golf GTI that I am sure we would ha Although my wife and I decided to buy a used car from a different manufacturer, we were very close to purchasing a Golf GTI that I am sure we would have enjoyed. Chris, our salesperson, was very patient as we worked our way through the many configurations to try to figure out which of them would work best for us (GTI or regular, stick or automatic, base model or SEL, etc.). When, after many visits to test drive the various models, we informed Chris that we had, suprisingly even to us, gone in a different direction, he couldn't have been more pleasant in reply. We had expected nothing less given our experience with him up to that point. If you are looking for a new VW, go see Chris at Piazza VW of Ardmore! More

Don't buy a car from these people A business, and a brand is only as good as the people that represent it. Every person that I dealt with at this dealership was rude and arrogant. We A business, and a brand is only as good as the people that represent it. Every person that I dealt with at this dealership was rude and arrogant. We went there to buy a car and left because everyone was so rude. Truecar.com had the best prices listed at this dealership so we went there first, but we were told by Rocco that the listing online had nothing to do with their inventory. He offered us a car 11,000 more than the one we came there to buy. The old bait and switch trick. Well Rocco, the Truecar.com inventory is accurate for every other dealership in the area. But let me back up a minute. We actually had an appointment with Marissa . A set time to meet. But noone could find her and they kept us standing around for 15 minutes. When they finally located her, she said hello and passed us off to a really young boy that was going to give us a test drive. He said they didn't have the car we wanted on the lot. We could drive something completely different or wait 5-10 minutes and he would go get it from the holding lot. Well, of course we want to test drive the car we want to drive so we agreed to wait. The waiting room at this dealership is much lower end than other dealerships I have been to. I was offered tea but was never given it and the coffee was terrible swill. (Time for you guys to upgrade to a keurig like everyone else!) I wouldn't normally review the bathroom, but we sat there for 40 minutes before we were passed off to Rocco for the Ol' bait and switch. The bathroom was filthy, grime around the knobs on the sink and urine on the floor. But to make it even classier, there was an airfreshener on the counter that someone had marked with a p-touch machine like 5 times to say "do not steal." I thought I was in a luxury dealership. Anyway. I would not recommend this dealership to anyone. We visited another VW in the afternoon and bought our car from a place that treated us with integrity. More