Piazza Volkswagen of Ardmore

Unresponsive Very slow response to emails. Ask a question multiple times, days later your response is always, come in and test drive, rather than an answer to the Very slow response to emails. Ask a question multiple times, days later your response is always, come in and test drive, rather than an answer to the question. Waste of time when I finally spent an hour driving to the dealership. The sales manager (Jamie Difebo) was busy at the Acura dealership, so they sent an inexperienced kid out to help me, of which he was none. They had sold the car I had inquired about, and that was the end of the conversation. More

Great Service Dept. Sales and Parts not so much. Sean, Vince, Shannon and everyone in service are a pleasure to deal with. I purchased my first VW here in 2003 (best price in the area) and have u Sean, Vince, Shannon and everyone in service are a pleasure to deal with. I purchased my first VW here in 2003 (best price in the area) and have used the service department to this day. When I wanted to replace the 2003 in 2013, I used Consumer Reports buying service and received a substantially better price from a dealership in South Jersey. All of the Pennsylvania dealership prices were curiously similar. When I wanted to buy a package of two map updates for my navigation system, I bought it through the Parts department at Piazza VW. They were not informed about the MapCare product, but they researched it and ordered it for me. When the first update arrived I picked it up at the Parts Dept. So far so good. When I inquired about the second update a year later, I found that I was supposed to have registered the product and without that registration I could not obtain the second update. I was given no instruction about registering. I don't believe that Jim in the Parts dept. did all he could to help resolve the matter. I had given him a phone number and the name of someone at the map company who promised to help, but he did not make the call. Jim checked only with his rep who said nothing could be done without the original registration. I will order future updates without troubling the dealership. More

"Mike Robinson-a great addition to the Piazza Ardmore Team" I came in to see if it would be worth my wild to trade in my VW Passat after receiving a promotional offer in the mail. I met with Mike Robinson at m I came in to see if it would be worth my wild to trade in my VW Passat after receiving a promotional offer in the mail. I met with Mike Robinson at my scheduled appointment time and he got right to work on figuring out an offer that included the promotional mailing + additional incentives that my husband and I found to be very satisfactory. He was very personable, honest, knowledgeable and, very importantly, patient with us. He even called me to ask me what type of cell phone I have so that he could order me the correct MDI cable for the car. When it was time to come in to sign the papers he had everything all organized and ready for us which helped expedite the process. My husband appreciated Mike's professionalism so much that he is considering working with him again over the next few weeks to trade in our used car for another VW. We've grown to love the VW cars and are even more delighted that we now have a competent salesperson Mike at Piazza to do our business with. More

Danit Klovsky was great! I found Danit through DealerRater. She had great reviews and she lived up to her reputation. I was looking for a very specific vehicle and she found i I found Danit through DealerRater. She had great reviews and she lived up to her reputation. I was looking for a very specific vehicle and she found it for me and made sure I had excellent service. She was incredible responsive and pleasant. I highly recommend her. More

Awesome Experience with Jaimie Manley Jaimie was awesome to work with. She has great product knowledge and experience and was extremely helpful. She helped me get into a new lease quickl Jaimie was awesome to work with. She has great product knowledge and experience and was extremely helpful. She helped me get into a new lease quickly and easily with no issues and she even came in on her DAY OFF to see me off as a happy VW customer!! I would definitely recommend her and I will be using her again!! More

Jaimie Manley was AWESOME! Saw the selection of Beatles online and came in. The car I wanted was on the showroom floor. Jamie greeted me right away and was SUPER helpful. She i Saw the selection of Beatles online and came in. The car I wanted was on the showroom floor. Jamie greeted me right away and was SUPER helpful. She immediately got a few cars ready for me to test drive then organized getting the car I wanted out of the showroom for me to test. I wasn't planning on taking the car that day. I thought I would have to come back later in the week as I was pressed for time. Jamie and John (the manager that day) were fast with the paperwork and just the right combination of personal and business. I couldn't have been happier to drive out of there in my new car! THANKS!!! More